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“Not Bad But Needs Improvement”

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Crowne Plaza Hotel Dallas Downtown
Ranked #128 of 201 Hotels in Dallas
Naples, Florida
Level Contributor
440 reviews
92 hotel reviews
common_n_hotel_reviews_1bd8 602 helpful votes
“Not Bad But Needs Improvement”
3 of 5 bubbles Reviewed September 23, 2010

I just returned last evening from a three night stay at this hotel in downtown Dallas. I am a platinum Priority Club member so Crowne Plaza and Indigo hotels are my first choice for business travel. The hotel is nicely located both near the business district and West End for great dining. My guest room (1833) was on the small side with decent amenities, a very good flat screen tv with HBO, and comfortable bed and pillows. However, the room lacked a safe. I could hear every door on my section of the floor slamming shut. The accomodation overall was clean and comfortable as expected.

The biggest issue I encountered was in the restaurant at breakfast. I was given free breakfast vouchers. On each of the two mornings I went there, the dining room was filled with dirty, unserviced tables. What little staff there was, was surly and unhelpful. The food choices on the buffet featured watery scrambled eggs, cold waffles or pancakes, and fresh fruit bowls that were nearly empty. I had to get my own coffee each morning as service was non-existent. It was an unpleasant and disappointing way for me to start each morning and this needs to be addressed by management. I would have rated the hotel four stars but for this.

  • Stayed September 2010, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Equity
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brian A, Guest Relations Manager at Crowne Plaza Hotel Dallas Downtown, responded to this review, January 11, 2015
Dear Valued Guest,

We, at the Crowne Plaza Dallas Downtown, appreciate your comments, suggestions, and the fact that you stayed with us. We are currently going back through and touching any reviews that we did not respond to, just to let you, our valued guest know, that we do look at them and appreciate them. We also want all of our guests past, present, and future know that we will address any concerns brought forth, as we attempt to improve our property in every way possible. Thank you all again for your patronage and taking the time to review us here on tripadvisor.

Sincerely,

Brian Angerer
Front Office Manager
Crowne Plaza Dallas Downtown
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,213 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
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Houston, Texas
1 review
4 of 5 bubbles Reviewed August 29, 2010

We stayed here for the Great American Truck Show and had an awesome time. The rooms are nice the service is EXCELLENT and the venue was walking distance. Will definitly stay again.

  • Stayed August 2010, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank fieldshoward
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brian A, Guest Relations Manager at Crowne Plaza Hotel Dallas Downtown, responded to this review, January 11, 2015
Dear Valued Guest,

We, at the Crowne Plaza Dallas Downtown, appreciate your comments, suggestions, and the fact that you stayed with us. We are currently going back through and touching any reviews that we did not respond to, just to let you, our valued guest know, that we do look at them and appreciate them. We also want all of our guests past, present, and future know that we will address any concerns brought forth, as we attempt to improve our property in every way possible. Thank you all again for your patronage and taking the time to review us here on tripadvisor.

Sincerely,

Brian Angerer
Front Office Manager
Crowne Plaza Dallas Downtown
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
Level Contributor
45 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
4 of 5 bubbles Reviewed August 25, 2010

This hotel is located right in the center of downtown Dallas in an old 60s style block. On the inside it is modern and very efficient with all possible amenities. Rooms are large and comfortable, as well as quiet. Free wifi was noticeably quicker than in other hotels. There is also a pool, although that was pretty dirty when we were there. The hotel is about 3 blocks from Dealey Plaza and about two blocks from the west end restaurants and other attractions. Parking costs about $12 but is very efficient and you can drive in and out as much as you want. You can easily get to most of Dallas' highways within a few minutes of leaving the hotel. There is also a free shuttle bus that will take you anywhere within 3 miles. At about $100 per night, the hotel was very good value. The only downside was that the cleaning people failed to clean the room, make up the bed or empty the bins, although that is probably more a reflection of the attitude of the 18th floor cleaning crew than the hotel as a whole.

  • Stayed August 2010, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank jackandjill4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brian A, Guest Relations Manager at Crowne Plaza Hotel Dallas Downtown, responded to this review, January 11, 2015
Dear Valued Guest,

We, at the Crowne Plaza Dallas Downtown, appreciate your comments, suggestions, and the fact that you stayed with us. We are currently going back through and touching any reviews that we did not respond to, just to let you, our valued guest know, that we do look at them and appreciate them. We also want all of our guests past, present, and future know that we will address any concerns brought forth, as we attempt to improve our property in every way possible. Thank you all again for your patronage and taking the time to review us here on tripadvisor.

Sincerely,

Brian Angerer
Front Office Manager
Crowne Plaza Dallas Downtown
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Dallas, Texas
1 review
5 of 5 bubbles Reviewed August 9, 2010

From check-in to departure everything was outstanding, we would recommend this hotel to all our friends and bussness partners

  • Stayed August 2010, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank jgjg37
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brian A, Guest Relations Manager at Crowne Plaza Hotel Dallas Downtown, responded to this review, January 11, 2015
Dear Valued Guest,

We, at the Crowne Plaza Dallas Downtown, appreciate your comments, suggestions, and the fact that you stayed with us. We are currently going back through and touching any reviews that we did not respond to, just to let you, our valued guest know, that we do look at them and appreciate them. We also want all of our guests past, present, and future know that we will address any concerns brought forth, as we attempt to improve our property in every way possible. Thank you all again for your patronage and taking the time to review us here on tripadvisor.

Sincerely,

Brian Angerer
Front Office Manager
Crowne Plaza Dallas Downtown
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
El Paso, Texas
1 review
5 of 5 bubbles Reviewed August 2, 2010

I travel extensively on business & look for hotels that offer a central location for eating, entertainment & busines acess. This hotel is centrally located to the business & government area. It is also adjacent to the Texas Club fitness center (which offers a free 14 day trial), to the West End entetainment area, & the Victory Park area. The hotel shuttle also provides transportation within a 3 mile radius which makes it convenient to the McKinney Strreet restuarants, Walgreens, Target, Albertsons, etc. Also the hotel staff is very helpful. Manuel-El Paso

  • Stayed July 2010, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Manol_26
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brian A, Guest Relations Manager at Crowne Plaza Hotel Dallas Downtown, responded to this review, January 11, 2015
Dear Valued Guest,

We, at the Crowne Plaza Dallas Downtown, appreciate your comments, suggestions, and the fact that you stayed with us. We are currently going back through and touching any reviews that we did not respond to, just to let you, our valued guest know, that we do look at them and appreciate them. We also want all of our guests past, present, and future know that we will address any concerns brought forth, as we attempt to improve our property in every way possible. Thank you all again for your patronage and taking the time to review us here on tripadvisor.

Sincerely,

Brian Angerer
Front Office Manager
Crowne Plaza Dallas Downtown
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Milwaukee, Wisconsin
Level Contributor
3 reviews
3 hotel reviews
5 of 5 bubbles Reviewed July 27, 2010

This was my first visit to Downtown Dallas and this Crowne Plaza hotel. The staff was very helpful with making reservations and providing complimentary transportation. The businees office was fully equipped for working, and the pool on the roof was GREAT for relaxing. The bar was very upscale and I was able to bypass the waiting line to get in by showing my room key.

  • Stayed July 2010, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank sms-trips
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brian A, Guest Relations Manager at Crowne Plaza Hotel Dallas Downtown, responded to this review, January 11, 2015
Dear Valued Guest,

We, at the Crowne Plaza Dallas Downtown, appreciate your comments, suggestions, and the fact that you stayed with us. We are currently going back through and touching any reviews that we did not respond to, just to let you, our valued guest know, that we do look at them and appreciate them. We also want all of our guests past, present, and future know that we will address any concerns brought forth, as we attempt to improve our property in every way possible. Thank you all again for your patronage and taking the time to review us here on tripadvisor.

Sincerely,

Brian Angerer
Front Office Manager
Crowne Plaza Dallas Downtown
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Cooper, Texas
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
2 of 5 bubbles Reviewed July 27, 2010

My family and I planned a trip to the Dallas area for vacation. We booked a room at the Crowne Plaza Hotel and what a disappointment it was! The one good thing about our stay was the location of the hotel. It was within walking distance of several attractions we visited. We paid $150 for our room for one night. Not to mention the hotel charges a $12 parking fee, in which we had difficulty finding a parking spot. If you are driving a large SUV you might want to park your vehicle in a nearby parking lot. Our SUV barely cleared. When we got to the hotel, we checked in and might I add the person checking us in wasn't especially friendly. We got our room keys and headed to our room which was on the tenth floor. We fidgeted with the door for about 10 minutes before we gained access. An odd odor loomed in the room, which was weird because housekeeping supposedly just cleaned the room. I attempted to go to the "tiny" bathroom, and had difficulty. I had to squeeze in the door and stand beside the bathtub to shut the door. The bathroom was dirty. By then we were exhausted and didn't feel like going out for dinner, so we decided we were going to order room service. The price of a meal at this hotel was ridiculous. Not to mention they charge a delivery fee, tax, etc. My family and I were disappointed with the entire experience, so we decided to leave the hotel and go back home. I will never return to this hotel.

  • Stayed July 2010, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank PrincessLove_33
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brian A, Guest Relations Manager at Crowne Plaza Hotel Dallas Downtown, responded to this review, January 11, 2015
Dear Valued Guest,

We, at the Crowne Plaza Dallas Downtown, appreciate your comments, suggestions, and the fact that you stayed with us. We are currently going back through and touching any reviews that we did not respond to, just to let you, our valued guest know, that we do look at them and appreciate them. We also want all of our guests past, present, and future know that we will address any concerns brought forth, as we attempt to improve our property in every way possible. Thank you all again for your patronage and taking the time to review us here on tripadvisor.

Sincerely,

Brian Angerer
Front Office Manager
Crowne Plaza Dallas Downtown
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Crowne Plaza Hotel Dallas Downtown

Property: Crowne Plaza Hotel Dallas Downtown
Address: 1015 Elm St, Dallas, TX 75202-3126
Phone Number:
Location: United States > Texas > Dallas > Downtown Dallas
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #128 of 201 Hotels in Dallas
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Crowne Plaza Hotel Dallas Downtown 3.5*
Number of rooms: 293
Official Description (provided by the hotel):
Ideally situated in the heart of downtown, the Crowne Plaza® Hotel Dallas - Downtown provides travelers a home base with a short walk to the Dallas Convention Center and just six miles from Love Field Airport. Contemporary decor, elegant furnishings and signature Crowne Plaza® amenities provide a haven for business and leisure guests alike.Corporate and professional travelers enjoy easy access to the West End, Bank of America Plaza, Uptown McKinney Avenue, Renaissance Tower and Earl Cabell Federal Building. 30,000 sq. ft. of meeting space for up to 600, and perks such as a Crowne Meetings Director, a two-hour RFP response and a Daily Meeting Debrief. Our facility is certainly "The Place to Meet" among hotels in downtown Dallas, Texas and a great place to host a wedding, banquet or reception.Leisure guests also appreciate our hotel's convenient downtown locale. Dallas attractions, such as the West End district, American Airlines Center and the House of Blues, are less than a mile away, so you can easily walk to some of the major Dallas destinations.The Crowne Plaza® hotel Dallas - Downtown meets the needs of our guests with quality amenities, including 24-hour Fitness and Business Centers, an outdoor pool and our THRIVE Restaurant & Nightclub. Take advantage of the complimentary shuttle and sleep well with Crowne Plaza Sleep Advantage® amenities. ... more   less 
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Also Known As:
Dallas West End Hotel
West End Hotel Dallas
West End Dallas

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