I just returned last evening from a three night stay at this hotel in downtown Dallas. I am a platinum Priority Club member so Crowne Plaza and Indigo hotels are my first choice for business travel. The hotel is nicely located both near the business district and West End for great dining. My guest room (1833) was on the small side with decent amenities, a very good flat screen tv with HBO, and comfortable bed and pillows. However, the room lacked a safe. I could hear every door on my section of the floor slamming shut. The accomodation overall was clean and comfortable as expected.
The biggest issue I encountered was in the restaurant at breakfast. I was given free breakfast vouchers. On each of the two mornings I went there, the dining room was filled with dirty, unserviced tables. What little staff there was, was surly and unhelpful. The food choices on the buffet featured watery scrambled eggs, cold waffles or pancakes, and fresh fruit bowls that were nearly empty. I had to get my own coffee each morning as service was non-existent. It was an unpleasant and disappointing way for me to start each morning and this needs to be addressed by management. I would have rated the hotel four stars but for this.
- Official Description (provided by the hotel):
- Ideally situated in the heart of downtown, the Crowne Plaza® Hotel Dallas - Downtown provides travelers a home base with a short walk to the Dallas Convention Center and just six miles from Love Field Airport. Contemporary decor, elegant furnishings and signature Crowne Plaza® amenities provide a haven for business and leisure guests alike.Corporate and professional travelers enjoy easy access to the West End, Bank of America Plaza, Uptown McKinney Avenue, Renaissance Tower and Earl Cabell Federal Building. 30,000 sq. ft. of meeting space for up to 600, and perks such as a Crowne Meetings Director, a two-hour RFP response and a Daily Meeting Debrief. Our facility is certainly "The Place to Meet" among hotels in downtown Dallas, Texas and a great place to host a wedding, banquet or reception.Leisure guests also appreciate our hotel's convenient downtown locale. Dallas attractions, such as the West End district, American Airlines Center and the House of Blues, are less than a mile away, so you can easily walk to some of the major Dallas destinations.The Crowne Plaza® hotel Dallas - Downtown meets the needs of our guests with quality amenities, including 24-hour Fitness and Business Centers, an outdoor pool and our THRIVE Restaurant & Nightclub. Take advantage of the complimentary shuttle and sleep well with Crowne Plaza Sleep Advantage® amenities. ... more less
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- Also Known As:
- Dallas West End Hotel
- West End Hotel Dallas
- West End Dallas