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“loved our stay”

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Crowne Plaza Hotel Dallas Downtown
Ranked #130 of 206 Hotels in Dallas
Reviewed February 9, 2014

We have stayed at this hotel in September and this January.  I like the location is perfect for us and staff have always been friendly.  Rooms are comfortable and well appointed. I am IHG gold member. I prefer this hotel among the IHG hotels in the area. I recommend the breakfast buffet good selection, you can also order  A la carte. Higher floor rooms have a small refrigerator.

Stayed: January 2014, traveled with family
Thank babak h
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ron G, Manager at Crowne Plaza Hotel Dallas Downtown, responded to this reviewResponded February 11, 2014

So glad to hear your experiences with us have always been top-notch, Babak! We know you have several choices when you come to Dallas, so it's quite a compliment that you always choose us. You can be sure I'll pass along your kind words to the rest of the team! Thank you again for the review and we'll look forward to seeing you next time.

Best,
Shanna, Manager

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798 - 804 of 1,328 reviews

Reviewed February 8, 2014

I spoke to Stacey at the front desk this evening--I could tell she was slammed by the noise in the background, but she was steady and confident on the phone, took care of my request beyond my expectation! Thank you, Stacey--You are the reason I choose the hotels I do--Great service!

  • Stayed: January 2014, traveled on business
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Thank chad s
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ron G, Manager at Crowne Plaza Hotel Dallas Downtown, responded to this reviewResponded February 11, 2014

I'm so happy to hear Stacey was able to get you all taken care of, Chad! I'll be sure to let her know you wrote this lovely review just because of her — she'll be thrilled to know she made such an impression. Thank you again!

All the best,
Shanna, Manager

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Reviewed February 4, 2014

From the time we drove into the driveway we were greater and treated like friends. Check in was quick and easy, rooms were clean and roomy and dinner at the hotel restaurant was very tasty. (Tilapia and veggies) and Stacy was very attentive...my only complaint is that the windows in the bar are kinda nasty!

  • Stayed: February 2014
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Thank Jim S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ron G, Manager at Crowne Plaza Hotel Dallas Downtown, responded to this reviewResponded February 5, 2014

Friendly service and clean, comfortable accommodations are what we're all about, so I'm thrilled to know you were impressed on both fronts, Jim. I appreciate the great feedback about the windows in the bar and will be sure to look into it immediately. I so appreciate the kind words here and will look forward to hosting you next time!

All the best,
Shanna, Manager

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Reviewed February 3, 2014

We just got home from one of the best mini vacations we've ever taken. We went to Dallas to see a MAVS game at the American Airlines Center. Our friends recommended we stay at the Crowne Plaza Hotel in Downtown Dallas for it's location! Wow, the staff were the nicest people we have ever met. The hotel is older, but makes up for that with it's comfortable rooms with all the modern conveniences we've come to expect in a much more expensive hotel, friendly service and amazing location to many historical sites. We were amazed at how close the Grassy Knoll (for you JFK fans) was and on our next trip plan to visit the Sixth Floor Museum. We spent a very fun night in the THRIVE nightclub which is located right inside the hotel - very convenient!! Definitely will recommend this hotel to our friends when they visit Dallas, as well as stay there again ourselves!!

  • Stayed: January 2014, traveled with friends
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2  Thank MaLisa G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ron G, Manager at Crowne Plaza Hotel Dallas Downtown, responded to this reviewResponded February 4, 2014

I'm so happy we were able to help make your mini vacation a hit, MaLisa! We hope the Mavs were able to pull out a win on your behalf while you were here, too! You'll definitely have to come back to see the Sixth Floor Museum and all of the Big D's other great attractions — our great city has quite a lot to offer. And of course, we'd love the opportunity to host you again!

All the best,
Shanna, Manager

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Reviewed February 3, 2014 via mobile

Whenever you're in need of a place to stay in Downtown Dallas, this is the place to stay. Very nice and clean rooms. The staff provides friendly service and it's a great location. Reasonable prices too!

  • Stayed: December 2013
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1  Thank gammyof3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ron G, Manager at Crowne Plaza Hotel Dallas Downtown, responded to this reviewResponded February 4, 2014

Friendly service and clean, affordable amenities are our top priorities around here, so I'm thrilled to know you were impressed with both. Should you find yourself back in Dallas anytime soon, we'd love the opportunity to host you again!

All the best,
Shanna, Manager

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Reviewed February 3, 2014

Great rooms, very comfortable! Great service and everything was so clean!! The room was quiet and we were able to relax and enjoy the comfortable bed. We came to sight see around Dallas and the location was excellent!!

  • Stayed: November 2013, traveled as a couple
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2  Thank Lori760
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ron G, Manager at Crowne Plaza Hotel Dallas Downtown, responded to this reviewResponded February 4, 2014

Glad to know our friendly service and clean, comfortable rooms left you impressed, Lori! We work hard to provide a nice home away from home here, so your kind words are much appreciated. We'll hope to see you back in Texas sometime soon!

Cheers,
Shanna, Manager

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Reviewed February 3, 2014

I visited Dallas recently and stayed at the Crowne Plaza in downtown. It was near everything in the Arts District so super convenient. I was very pleased with my stay. The building is a little older so not as bright and shiny as some other places but everything was clean and tidy and the employees were very helpful and nice. If you're looking for a simple but nice place to stay in downtown Dallas, I definitely recommend this hotel!

  • Stayed: October 2013, traveled with friends
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1  Thank Somi M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ron G, Manager at Crowne Plaza Hotel Dallas Downtown, responded to this reviewResponded February 4, 2014

I'm so happy to hear your stay with us proved to be nothing short of excellent, Somi! You're right, we're not the shiniest, most modern hotel on the block, but we think our friendly service and great amenities more than make up for that. I'm so glad you would agree. Thank you for this lovely review and we'll see you next time!

Cheers,
Shanna, Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Crowne Plaza Hotel Dallas Downtown

Address: 1015 Elm St, Dallas, TX 75202-3126
Phone Number:
Location: United States > Texas > Dallas > Downtown Dallas
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #130 of 206 Hotels in Dallas
Price Range: $108 - $231 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Crowne Plaza Hotel Dallas Downtown 3.5*
Number of rooms: 293
Official Description (provided by the hotel):
Ideally situated in the heart of downtown, the Crowne Plaza® Hotel Dallas - Downtown provides travelers a home base with a short walk to the Dallas Convention Center and just six miles from Love Field Airport. Contemporary decor, elegant furnishings and signature Crowne Plaza® amenities provide a haven for business and leisure guests alike.Corporate and professional travelers enjoy easy access to the West End, Bank of America Plaza, Uptown McKinney Avenue, Renaissance Tower and Earl Cabell Federal Building. 30,000 sq. ft. of meeting space for up to 600, and perks such as a Crowne Meetings Director, a two-hour RFP response and a Daily Meeting Debrief. Our facility is certainly "The Place to Meet" among hotels in downtown Dallas, Texas and a great place to host a wedding, banquet or reception.Leisure guests also appreciate our hotel's convenient downtown locale. Dallas attractions, such as the West End district, American Airlines Center and the House of Blues, are less than a mile away, so you can easily walk to some of the major Dallas destinations.The Crowne Plaza® hotel Dallas - Downtown meets the needs of our guests with quality amenities, including 24-hour Fitness and Business Centers, an outdoor pool and our THRIVE Restaurant & Nightclub. Take advantage of the complimentary shuttle and sleep well with Crowne Plaza Sleep Advantage® amenities. ... more   less 
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Also Known As:
Dallas West End Hotel
West End Hotel Dallas
West End Dallas

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