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“Clean rooms, could use some renovating”

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Crowne Plaza Hotel Dallas Downtown
Ranked #128 of 203 Hotels in Dallas
Charleston, South Carolina
Level Contributor
32 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
“Clean rooms, could use some renovating”
Reviewed May 22, 2013

I had a king room with standard amenenties. The fridge was perfect and the bed was super comfortable. The bathroom could definitely use some sprucing up but it wasn't that bad at all. The service was very nice, especially when it came to getting more towels that were needed. I'd definitely come back because it was centrally located to our night life destinations downtown.

  • Stayed March 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank SMThomas24
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Deanna P, Front Office Manager at Crowne Plaza Hotel Dallas Downtown, responded to this review, May 23, 2013
Dear SMarie_21,
Thank you so much for those kind words. We were thrilled to hear you would come back.
Donna M.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,228 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (226)
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San Diego
Level Contributor
7 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed May 21, 2013

Pros: Comfortable beds, good WiFi, good air conditioning, great tv, quiet room, close to convention center, and next to major public transportation hub.

Cons: Poor housekeeping, didn't always replace towels, replace water bottles, or vacuum room (when it needed it!); overheard staff member complaining about job in elevator; room service called me twice after placing my order to ask questions about an order that had two items; no self-service boarding pass kiosk; hotel in boring neighborhood with pretty much nothing to do at night; and room service tray with dirty dishes left in front of room for two days. This place needs polishing. if you can get a room for $79 a night then I say go for it, but if you pay much more then you might be disappointed with this hotel.

Room Tip: My room was at the end of the building, and it was pretty quiet.
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  • Stayed May 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Laughyface
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Deanna P, Front Office Manager at Crowne Plaza Hotel Dallas Downtown, responded to this review, May 23, 2013
Dear Laughyface,
Thank you for the kind words about our rooms, hotel location and excellent wifi.
Donna M.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Knoxville, Tennessee
Level Contributor
82 reviews
55 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
Reviewed May 18, 2013

Overtaxed front desk personnel. They try but often fall short because of under staffing by management. Cheaper parking available elsewhere in neighborhood. Taxi is cheaper than
their airport car. Well worn hotel with few amenities. Internet/WiFi satisfactory. Housekeeping excellent. nice size mini fridge. no microwave. coffee maker well worn.

Room Tip: add your loyalty number to qualify for comp. newspaper.
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  • Stayed April 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank TomMiale
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Deanna P, Front Office Manager at Crowne Plaza Hotel Dallas Downtown, responded to this review, May 23, 2013
Dear TomMiale,
In is always a pleasure to read or guests comments. Thank you for staying with us.
Donna M.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New Delhi, India
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed May 17, 2013

After booking my room in October, 2012 and receiving a confirmation thereof, this is what you receive just 3 days before you check in:

"Dear Bidyut Tamuly 3-3,

This is an urgent message regarding your reservation with the Crowne Plaza Hotel Dallas Downtown (40414) for 5/3/2013. Unfortunately the hotel is unable to accept your reservation for your upcoming stay. Due to these unforeseen circumstances, we would like to offer you comparable alternate accommodations.

Your reservation has not been cancelled, but due to a limited amount of availability it is very important that we speak with you as soon as possible............."

Just imagine getting the above just before you are ready to fly to US from India. I leave it to our travelers to decide!!

On a separate note, Hyatt at Reunion helped me to get a room in their hotel. I visited Crowne Plaza hotel for a meeting with a business associate and was very happy that I was not staying there.

  • Stayed May 2013, traveled on business
    • Cleanliness
Helpful?
1 Thank bidyut_tamuly
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Deanna P, Front Office Manager at Crowne Plaza Hotel Dallas Downtown, responded to this review, May 23, 2013
Dear bidyut_tamuly,
We are glad you were able to visit the Crowne Plaza during your stay. We enjoy getting all the feedback we can from our customers to help us improve.
Donna M.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

Travelers are raving about these Dallas hotels

Cloudcroft, New Mexico, United States
Level Contributor
22 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed May 16, 2013

Our room is not that big but the beds and pillows are really comfortable. I like the fact that I had to use my room key to get to my room, it made me feel safe. I would have enjoyed the pool more if it had not been so darn cold, a hot tub would have been nice as well. The front desk staff are very friendly and helpful. The bathroom in our room was very small, you have to get all the way in the bathroom to shut the door. The shower has great water pressure and we love the lighted vanity mirror. The best part about our hotel, location, location, location. We could walk to the Dallas Aquarium and quite a few other attractions.

  • Stayed May 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Darla S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Deanna P, Front Office Manager at Crowne Plaza Hotel Dallas Downtown, responded to this review, May 23, 2013
Dear Darla S,
Thank you for such kind words about our front desk staff. We are glad you enjoyed your room and we hope you visit us again.
Donna M.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New Delhi, India
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed May 15, 2013

unfortunately, the decision to stay in this hotel turned out to be horrific. I was attending a conference in May 2013 at the convention center and because hotels tend to get sold out early, we booked in October 2012, paid upfront and thought we were set. I was coming from India. 4 days before I was due to arrive, the hotel decided they didn't want us and we received an email saying they would NO longer accept our reservation. Of course we panicked simply because there were no other hotels available in downtown Dallas. After calling and pleading to let us stay, they refused and while they offered to refund our money, thats not what we wanted. we just wanted a place to stay - they were unhelpful, and I am pretty sure they lied about the reason for the cancellation (saying that they were undergoing renovations). I visited the hotel for a meeting during the convention and there was no sign of renovation. They just wanted to get other guests in who were willing to pay more and realised that we weren't worthy to stay in their hotel. All in all, a horrific experience to deal with them. Beware when you book the Crowne Plaza - they might decide they dont want you at the last minute!

Room Tip: book a room here at your own risk! they can throw you out any time and basically leave you on the st...
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  • Stayed May 2013, traveled on business
    • Service
Helpful?
3 Thank SrDasI
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Deanna P, Front Office Manager at Crowne Plaza Hotel Dallas Downtown, responded to this review, May 23, 2013
Dear SrDasl,
Thank you for taking the time to tell us about your stay, Our renovations are happening on our top floors and we try to keep everything away from our guest so we do not inconvenience them.
Donna M.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Toronto, Canada
Level Contributor
32 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
Reviewed May 14, 2013

I stayed at this hotel for five nights for a conference recently. The hotel was full of conference attendees. The check in was smooth and the staff friendly. The decor is very dark and depressing. The floor I was on smelled strongly of nail polish remover. I could almost feel my brain cells dying off every time I walked to and from the elevator! The room was slightly better, although again, very dark and musty smelling. The carpets appeared to have been updated in the room, but not the hallways. The bath room was tiny, and the tub/shower surround was not tile. It looked like regular wall board. It was badly stained. We tried to scrape it with a credit card. The good news is that it wasn't gunk, just stained. It was pretty disgusting. The restaurant continued the theme of 1970s dark and depressing, with dark velvet draperies. The service was friendly, and the food was pretty decent. Nothing to write home about, but certainly adequate for the business of eating while traveling on business. A comparison of the room prices a week before and after the conference showed a huge mark up for the conference period, but I suppose that's what happens when the hotels know that 10000+ people are coming to town. Given the price we had to pay though, I certainly would warn others away.

  • Stayed May 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank KiwiGal117
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Deanna P, Front Office Manager at Crowne Plaza Hotel Dallas Downtown, responded to this review, May 23, 2013
Dear KiwiGal117,
Thank you for taking the time to let us know about your recent stay. Our staff always loves reading about "friendly staff" comments during our meetings.
Thank you, Donna
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Crowne Plaza Hotel Dallas Downtown

Property: Crowne Plaza Hotel Dallas Downtown
Address: 1015 Elm St, Dallas, TX 75202-3126
Phone Number:
Location: United States > Texas > Dallas > Downtown Dallas
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #128 of 203 Hotels in Dallas
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Crowne Plaza Hotel Dallas Downtown 3.5*
Number of rooms: 293
Official Description (provided by the hotel):
Ideally situated in the heart of downtown, the Crowne Plaza® Hotel Dallas - Downtown provides travelers a home base with a short walk to the Dallas Convention Center and just six miles from Love Field Airport. Contemporary decor, elegant furnishings and signature Crowne Plaza® amenities provide a haven for business and leisure guests alike.Corporate and professional travelers enjoy easy access to the West End, Bank of America Plaza, Uptown McKinney Avenue, Renaissance Tower and Earl Cabell Federal Building. 30,000 sq. ft. of meeting space for up to 600, and perks such as a Crowne Meetings Director, a two-hour RFP response and a Daily Meeting Debrief. Our facility is certainly "The Place to Meet" among hotels in downtown Dallas, Texas and a great place to host a wedding, banquet or reception.Leisure guests also appreciate our hotel's convenient downtown locale. Dallas attractions, such as the West End district, American Airlines Center and the House of Blues, are less than a mile away, so you can easily walk to some of the major Dallas destinations.The Crowne Plaza® hotel Dallas - Downtown meets the needs of our guests with quality amenities, including 24-hour Fitness and Business Centers, an outdoor pool and our THRIVE Restaurant & Nightclub. Take advantage of the complimentary shuttle and sleep well with Crowne Plaza Sleep Advantage® amenities. ... more   less 
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Also Known As:
Dallas West End Hotel
West End Hotel Dallas
West End Dallas

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