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“Fall Fair”

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Crowne Plaza Hotel Dallas Downtown
Ranked #128 of 203 Hotels in Dallas
Lewisville, Texas
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“Fall Fair”
Reviewed October 8, 2012

We had a good time. Accessible to the Fair. Enjoyed our stay. Busy hotel with some convention. For our week-end to enjoy the Fair, this hotel was excellent as far as location (very close to the metro station). Staff was very friendly and accommodating to our requests and need and made up for the shortcoming and age of the building.

Room Tip: High Floor looking to the west has better view
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  • Stayed October 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
1 Thank OscarV75234
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brian A, Guest Relations Manager at Crowne Plaza Hotel Dallas Downtown, responded to this review, January 22, 2015
Dear Valued Guest,

We, at the Crowne Plaza Dallas Downtown, appreciate your comments, suggestions, and the fact that you stayed with us. We are currently going back through and touching any reviews that we did not respond to, just to let you, our valued guest know, that we do look at them and appreciate them. We also want all of our guests past, present, and future know that we will address any concerns brought forth, as we attempt to improve our property in every way possible. Thank you all again for your patronage and taking the time to review us here on tripadvisor.

Sincerely,

Brian Angerer
Front Office Manager
Crowne Plaza Dallas Downtown
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Granbury, Texas, United States
Level 4 Contributor
32 reviews
common_n_hotel_reviews_1bd8 35 helpful votes
Reviewed October 8, 2012

If I could give negative points, I would! I couldn't even believe this place. First of all there is ZERO security in the parking garage. Second the rooms were mediocre at best. The building is old and looks it in the daytime. Third... this is not a family friendly hotel nor a neutral hotel. This hotel has a restaurant/bar that would not allow my sister to enter because she was pregnant. So this hotel can allow men in the women's restroom but won't allow family to sit together in their restaurant after 10:00 pm. My sister is 27 years old and would NEVER drink and smoking is banned so why isn't she allowed to be with her family. We all left the bar. Funny thing was when they tried to give us free drinks for the inconvenience. Then there were "heathens" in the garage hanging around the elevator while we talked about what to do next. We decided to take stairs to avoid the craziness at the elevator and got trapped in between floors. We had to go back down to the floor we came in. Apparently the lock was broke on the floor we came in on and that is why we were able to get back in. People in room next to us were banging on the walls. Our room barely had enough toliet paper. We checked out a day early because we just couldn't stay there anymore... My teenage boys could make a better breakfast! This place just sucked and I will NOT EVER stay in one again. I would hire their marketing manager though because they make this place look awesome and its no better than a Motel 6.

Room Tip: If you just want to flop... have at it. It is NOT a 3 star, let alone a 4 or 5 star, hotel.
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  • Stayed October 2012, traveled with family
    • Value
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    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank AngiMarie68
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Crowne Plaza Hotel Dallas Downtown, responded to this review, October 31, 2012
Dear AngiMarie68,

Thank you for the review of our hotel that you recently posted on TripAdvisor. We appreciate your taking the time to make us aware of the service issues you encountered. Please accept my apoIogies for any inconvenience caused you during your stay. I have taken note of your comments, rest assured these will be addressed with the appropriate departments.

It is my sincere hope that you will consider giving us the opportunity to serve you again should your travels bring you back to Dallas, TX.

Sincerely,

Connie D
Case Manager
IHGCare
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Travelers are raving about these Dallas hotels

Flossmoor, Illinois
1 review
Reviewed October 6, 2012

Myself and 5 other family members stayed at the Crowne Plaza Dallas located on 1015 Elm Street on 09/23/2012-10/02/2012. Upon check-in we were told that our rooms were not available due to a pipe bursting and water flooding the floor. After going back n forth they agreed to relocate us over at their sister hotel the Hyatt. The true reason for the issue at the Crowne that we found out is that the entire 15th floor is infested with CRICKETS. The entire front desk staff lied about the crickets. We returned to the Crowne on 10/01 for one nights stay after staying two nights at the Hyatt. We were told that the rooms would be ready. We found Crickets all over the floor in the lobby as well as in the rooms. Neither Crowne or IHG their parent company will post my feeback on their site. They sent me a email stating that they would not post my feedback and chose to handle the issue internally. Stay at your own risk!

  • Stayed September 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
Thank allen h
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Crowne Plaza Hotel Dallas Downtown, responded to this review, October 23, 2012
Dear allen h,

Thank you for your review. It is regrettable you were not satisfied with the service you received. I would like to address this with you further. I have sent you a private message to obtain more information about your stay. I look forward to hearing from you and being of further assistance.

Sincerely,

Zelyn N
Case Manager
IHGCare
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Level 5 Contributor
56 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed October 6, 2012

The hotel needs a makeover. The room was clean enough but the little things like the elevators and some of the fixtures just need upgrading. Great location, though, especially if Dealey Plaza is your main destination. It's only two blocks down.
Service was very good.

Room Tip: Definitely choose non smoking.
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  • Stayed October 2012, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Sallymagpie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Crowne Plaza Hotel Dallas Downtown, responded to this review, October 18, 2012
Dear Sallymagpie,

Thank you for your recent stay with us and reviewing our property. It is nice to hear that the service you have received during your stay exceeded your expectations. We are hospitality professionals who pride ourselves on delivering superior service and are happy doing so. However, I would like to apologize for any inconvenience the hotel conditions may have caused you. Rest assured that I have taken note and wish to thank you for all your valuable comments. These are of great importance to us and allow us to monitor and improve our service continually.

If there is anything you need next time you stay with us, please do not hesitate to let us know.

Sincerely,

Janice A
Case Manager
IHGCare
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Los Angeles, California, United States
Level 3 Contributor
10 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed October 3, 2012

This hotel used to be the Holiday Inn and they said they did a redesign and clean up of the hotel but it had the worst mold smell on my floor 16th floor a well as in my room. my clothes smell so bad and my sinus as so bad. i cold not sleep.
I will never stay at this hotel again. They need to do a major clean up.

  • Stayed September 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank BuckAngel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Crowne Plaza Hotel Dallas Downtown, responded to this review, October 17, 2012
Dear BuckAngel,

Thank you for staying with us. Our hotel is very proud of its level of service, cleanliness and quality of its product and for this reason your comments are very troubling and will certainly be looked into. While we understand that your stay was not 100% satisfactory, we would hope that you would give us another chance to make your stay as best as it can be.

If there is anything we can do to make your next stay more comfortable, please do not hesitate to ask the Manager on Duty.

Sincerely,

Katie J
Case Manager
IHGCare
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Los Angeles, California
1 review
Reviewed October 3, 2012

Melody at the front desk was fantastic and extremely friendly and helpful. She was quick to answer any questions we had and very knowledgeable. Thank you Melody! I would recommend the Crowne Plaza to anyone staying in the downtown Dallas area.

  • Stayed September 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Charlotte K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brian A, Guest Relations Manager at Crowne Plaza Hotel Dallas Downtown, responded to this review, January 11, 2015
Dear Valued Guest,

We, at the Crowne Plaza Dallas Downtown, appreciate your comments, suggestions, and the fact that you stayed with us. We are currently going back through and touching any reviews that we did not respond to, just to let you, our valued guest know, that we do look at them and appreciate them. We also want all of our guests past, present, and future know that we will address any concerns brought forth, as we attempt to improve our property in every way possible. Thank you all again for your patronage and taking the time to review us here on tripadvisor.

Sincerely,

Brian Angerer
Front Office Manager
Crowne Plaza Dallas Downtown
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Dallas, Texas, United States
2 reviews
Reviewed October 3, 2012

My business Partner and I had the great pleasure of attending the BV Convention over the weekend of 9-28-12. For the 2 nights that we were there we had a special rate just for BV attendees but we found that we had to have the Thurs. night before as well.
When I called reservations I found it was an easy thing to do and we would not have to move rooms either, Another perk was check-in time. Any time we were ready, We didnt have to wait till 3pm like we have had to do at other Hotels.
From the moment we arrived we were made to welcome and very special. Melody front desk, Eddy Maintenance, Amanda in the lounge, And last but not least, Jalanda and the morning waitstaff in the cafe.
Oh and Thank you for taking care of us during the impromptu Fire Drill at 1am Sunday morning.
So as a Priority Club member Thank you thank you. This was the first time Staying in this hotel and I could not have been happier.
Mary Majerus
PS IfI can ever figure out how to hide a whole set of the bedding used in the room well..... Your bed linens and Mattresses are the best ever. I would love to have them in my home.

Room Tip: The spa was on the 9th floor, If you plan on using this fantastic accommodation you may want a room...
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  • Stayed September 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Mary M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brian A, Guest Relations Manager at Crowne Plaza Hotel Dallas Downtown, responded to this review, January 22, 2015
Dear Valued Guest,

We, at the Crowne Plaza Dallas Downtown, appreciate your comments, suggestions, and the fact that you stayed with us. We are currently going back through and touching any reviews that we did not respond to, just to let you, our valued guest know, that we do look at them and appreciate them. We also want all of our guests past, present, and future know that we will address any concerns brought forth, as we attempt to improve our property in every way possible. Thank you all again for your patronage and taking the time to review us here on tripadvisor.

Sincerely,

Brian Angerer
Front Office Manager
Crowne Plaza Dallas Downtown
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Crowne Plaza Hotel Dallas Downtown

Property: Crowne Plaza Hotel Dallas Downtown
Address: 1015 Elm St, Dallas, TX 75202-3126
Phone Number:
Location: United States > Texas > Dallas > Downtown Dallas
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #128 of 203 Hotels in Dallas
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Crowne Plaza Hotel Dallas Downtown 3.5*
Number of rooms: 293
Official Description (provided by the hotel):
Ideally situated in the heart of downtown, the Crowne Plaza® Hotel Dallas - Downtown provides travelers a home base with a short walk to the Dallas Convention Center and just six miles from Love Field Airport. Contemporary decor, elegant furnishings and signature Crowne Plaza® amenities provide a haven for business and leisure guests alike.Corporate and professional travelers enjoy easy access to the West End, Bank of America Plaza, Uptown McKinney Avenue, Renaissance Tower and Earl Cabell Federal Building. 30,000 sq. ft. of meeting space for up to 600, and perks such as a Crowne Meetings Director, a two-hour RFP response and a Daily Meeting Debrief. Our facility is certainly "The Place to Meet" among hotels in downtown Dallas, Texas and a great place to host a wedding, banquet or reception.Leisure guests also appreciate our hotel's convenient downtown locale. Dallas attractions, such as the West End district, American Airlines Center and the House of Blues, are less than a mile away, so you can easily walk to some of the major Dallas destinations.The Crowne Plaza® hotel Dallas - Downtown meets the needs of our guests with quality amenities, including 24-hour Fitness and Business Centers, an outdoor pool and our THRIVE Restaurant & Nightclub. Take advantage of the complimentary shuttle and sleep well with Crowne Plaza Sleep Advantage® amenities. ... more   less 
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Also Known As:
Dallas West End Hotel
West End Hotel Dallas
West End Dallas

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