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“Same place as it was in April. Maybe worse!”

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Crowne Plaza Hotel Dallas Downtown
Ranked #128 of 203 Hotels in Dallas
Cypress, Texas
Level Contributor
16 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
“Same place as it was in April. Maybe worse!”
Reviewed September 4, 2012 via mobile

Friendly front desk staff and very helpful. Crowne plaza lobby and Super 8 rooms is still the consensus. Queen sheets for a king bed. Plywood between the mattress and foundation. Missing closet door. Missing railing from balcony. Fabric torn on dining room chairs. This is in a suite!! What a joke. I begged the owner months ago to make some improvements. Nothing has been done. Will never stay here again unless they change the way they do business.

Stayed September 2012, traveled solo
Helpful?
2 Thank gt1dreaming
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brian A, Guest Relations Manager at Crowne Plaza Hotel Dallas Downtown, responded to this review, January 30, 2015
Dear Valued Guest,

We, at the Crowne Plaza Dallas Downtown, appreciate your comments, suggestions, and the fact that you stayed with us. We are currently going back through and touching any reviews that we did not respond to, just to let you, our valued guest know, that we do look at them and appreciate them. We also want all of our guests past, present, and future know that we will address any concerns brought forth, as we attempt to improve our property in every way possible. Thank you all again for your patronage and taking the time to review us here on tripadvisor.

Sincerely,

Brian Angerer
Front Office Manager
Crowne Plaza Dallas Downtown
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,227 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (226)
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English first
Newcastle, Australia
Level Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed September 4, 2012

I don't know if there is such a thing as a good location in Dallas as everything is very spread out, however this Downtown location was close to the JFK museum, a cool entertainment precinct called West End and subway stops which will take you anywhere in Dallas. Room was OK, smelt badly of cigarettes for a non-smoking room, but apart from that was pretty clean and roomy. Only really used the hotel to sleep and get changed so don't know about the other stuff. Fort Worth is an hour on the TRE line and a must do. For some bizarre reason there is no public transport to the Dallas Cowboys or Dallas Rangers game so be prepared for a $50 cab ride each way.

  • Stayed August 2012, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Frockstar
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brian A, Guest Relations Manager at Crowne Plaza Hotel Dallas Downtown, responded to this review, January 30, 2015
Dear Valued Guest,

We, at the Crowne Plaza Dallas Downtown, appreciate your comments, suggestions, and the fact that you stayed with us. We are currently going back through and touching any reviews that we did not respond to, just to let you, our valued guest know, that we do look at them and appreciate them. We also want all of our guests past, present, and future know that we will address any concerns brought forth, as we attempt to improve our property in every way possible. Thank you all again for your patronage and taking the time to review us here on tripadvisor.

Sincerely,

Brian Angerer
Front Office Manager
Crowne Plaza Dallas Downtown
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Cavan, Ireland
Level Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed September 4, 2012 via mobile

After 2 flights, storms, delays and 28 hours of travelling we eventually got to this lovely hotel in Dallas! We arrived at 5 in the morning late checking in for our 1st night, but were glad to see a bed! Staff in hotel were very friendly and hotel was clean and quiet. Easy access to rooftop pool looking out over the city! Central to buses, metro, restaurants, rental car agencies etc. would stay again. Had booked 3 nights but due to storms, arrived late and were not charged for 1st night which most hotels would not do here in Ireland. Would stay again.

  • Stayed July 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank gregory18387
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brian A, Guest Relations Manager at Crowne Plaza Hotel Dallas Downtown, responded to this review, January 30, 2015
Dear Valued Guest,

We, at the Crowne Plaza Dallas Downtown, appreciate your comments, suggestions, and the fact that you stayed with us. We are currently going back through and touching any reviews that we did not respond to, just to let you, our valued guest know, that we do look at them and appreciate them. We also want all of our guests past, present, and future know that we will address any concerns brought forth, as we attempt to improve our property in every way possible. Thank you all again for your patronage and taking the time to review us here on tripadvisor.

Sincerely,

Brian Angerer
Front Office Manager
Crowne Plaza Dallas Downtown
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Canberra Australia
Level Contributor
119 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 70 helpful votes
Reviewed August 31, 2012

After a verrrrrry long flight to Dallas from Australia via L.A. We were delighted with the great location of this hotel. After the long flight we took a swim in the pool. A highlight was the great buffet breakfast each morning, staff especially friendly and caring. We did two tours with Dallas fun tours - one a Dallas highlight tour and one to fort worth. Both were excellent and highly recommended. No reviews of his personalized tours on TA. The location of this hotel is great for JFK fans as it is a few blocks from Dealy plaza

Stayed August 2012, traveled as a couple
Helpful?
1 Thank ballybeg
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brian A, Guest Relations Manager at Crowne Plaza Hotel Dallas Downtown, responded to this review, January 30, 2015
Dear Valued Guest,

We, at the Crowne Plaza Dallas Downtown, appreciate your comments, suggestions, and the fact that you stayed with us. We are currently going back through and touching any reviews that we did not respond to, just to let you, our valued guest know, that we do look at them and appreciate them. We also want all of our guests past, present, and future know that we will address any concerns brought forth, as we attempt to improve our property in every way possible. Thank you all again for your patronage and taking the time to review us here on tripadvisor.

Sincerely,

Brian Angerer
Front Office Manager
Crowne Plaza Dallas Downtown
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Arlington, Texas
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed August 23, 2012

Our family had a great time, the places around like the aquarium an the museum are at a walking distance, it is at a perfect location for a family to spend a weekend together. We all enjoyed it very much the food was great, everybody in the hotel was nice and excellent service. They made us feel very welcome.

Room Tip: The rooms by the pool have an awesome view.
See more room tips
  • Stayed August 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Lili T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brian A, Guest Relations Manager at Crowne Plaza Hotel Dallas Downtown, responded to this review, January 30, 2015
Dear Valued Guest,

We, at the Crowne Plaza Dallas Downtown, appreciate your comments, suggestions, and the fact that you stayed with us. We are currently going back through and touching any reviews that we did not respond to, just to let you, our valued guest know, that we do look at them and appreciate them. We also want all of our guests past, present, and future know that we will address any concerns brought forth, as we attempt to improve our property in every way possible. Thank you all again for your patronage and taking the time to review us here on tripadvisor.

Sincerely,

Brian Angerer
Front Office Manager
Crowne Plaza Dallas Downtown
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Houston, Texas
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed August 23, 2012

My frist time here at the crowne plaza,me and my husband stay over for the weekend. Free breakfast can with our room rate.Marie was our server she was very nice and always had a smile on her face,the hold staff was very accommodate.But i wish they had french toast on the buffet maybe next time.Teri the bartender was very nice she deliver drinks to me and my husband on the 9th floor at the pool.Our room was nice and clean and housekeeper was very accommodate to our needs.When i check in it was fast and easy,thanks to the front desk for all their help, to find us places to go shopping. The only thing that the lobby needs a little upgrade.Went to the nightclub had to pay a cover charge for 10 dollars i just that was ok for staying at the hotel,the DJ played good mix sounds, we had a great time,me and my husband will stay at the crowne plaza downtown when we come back to dallas. Thanks again.

  • Stayed August 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank dianne s
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brian A, Guest Relations Manager at Crowne Plaza Hotel Dallas Downtown, responded to this review, January 30, 2015
Dear Valued Guest,

We, at the Crowne Plaza Dallas Downtown, appreciate your comments, suggestions, and the fact that you stayed with us. We are currently going back through and touching any reviews that we did not respond to, just to let you, our valued guest know, that we do look at them and appreciate them. We also want all of our guests past, present, and future know that we will address any concerns brought forth, as we attempt to improve our property in every way possible. Thank you all again for your patronage and taking the time to review us here on tripadvisor.

Sincerely,

Brian Angerer
Front Office Manager
Crowne Plaza Dallas Downtown
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed August 23, 2012

I stayed at the Crowne Plaza Hotel over 2 weekends ago and while staying there on friday ran into a manager by the name of serena doll. Great name right. Well I must say she is the most outgoing and knowledgable person I have met in a very long time. I travel a lot on business and employees like her are the reason I will always stay at this hotel. When I checked in Friday she happened to be in the lobby with another guest who was a little upset over something by the end of the conversation serena had that guest laughing and smiling again something I had never seen happen. Later on I again ran into her in the elevator and the moment those doors opened and I stepped in she immediately was asking about my stay if I was happy, if there was anything I needed. I explained I needed to find a place for dinner and opposed to just naming places she questioned me so she could reccomend the correct restaurant. I told her I was asking my girlfriend to marry me and next thing she was so excited you would have thought I asked her. Great personality. Then by my surprise Saturday the day I was going to ask my girlfriend I have a knock on the door from room service and they have flowers for me with 2 cards 1 blank and the other from serena which said these flowers will be a nice touch when you bring her back here. Save the wine to celebrate your engagement with your future wife. Wow that's above and beyond and thinking outside the box. Serena is a rockstar and that hotel needs to hold on to her tightly because she's the type people will snatch up. I will be sure to tell everyone I know when they go to Dallas go to the Crowne Plaza Downtown and say hello to serena.

  • Stayed August 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank brandonc1979
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brian A, Guest Relations Manager at Crowne Plaza Hotel Dallas Downtown, responded to this review, January 30, 2015
Dear Valued Guest,

We, at the Crowne Plaza Dallas Downtown, appreciate your comments, suggestions, and the fact that you stayed with us. We are currently going back through and touching any reviews that we did not respond to, just to let you, our valued guest know, that we do look at them and appreciate them. We also want all of our guests past, present, and future know that we will address any concerns brought forth, as we attempt to improve our property in every way possible. Thank you all again for your patronage and taking the time to review us here on tripadvisor.

Sincerely,

Brian Angerer
Front Office Manager
Crowne Plaza Dallas Downtown
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Crowne Plaza Hotel Dallas Downtown

Property: Crowne Plaza Hotel Dallas Downtown
Address: 1015 Elm St, Dallas, TX 75202-3126
Phone Number:
Location: United States > Texas > Dallas > Downtown Dallas
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #128 of 203 Hotels in Dallas
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Crowne Plaza Hotel Dallas Downtown 3.5*
Number of rooms: 293
Official Description (provided by the hotel):
Ideally situated in the heart of downtown, the Crowne Plaza® Hotel Dallas - Downtown provides travelers a home base with a short walk to the Dallas Convention Center and just six miles from Love Field Airport. Contemporary decor, elegant furnishings and signature Crowne Plaza® amenities provide a haven for business and leisure guests alike.Corporate and professional travelers enjoy easy access to the West End, Bank of America Plaza, Uptown McKinney Avenue, Renaissance Tower and Earl Cabell Federal Building. 30,000 sq. ft. of meeting space for up to 600, and perks such as a Crowne Meetings Director, a two-hour RFP response and a Daily Meeting Debrief. Our facility is certainly "The Place to Meet" among hotels in downtown Dallas, Texas and a great place to host a wedding, banquet or reception.Leisure guests also appreciate our hotel's convenient downtown locale. Dallas attractions, such as the West End district, American Airlines Center and the House of Blues, are less than a mile away, so you can easily walk to some of the major Dallas destinations.The Crowne Plaza® hotel Dallas - Downtown meets the needs of our guests with quality amenities, including 24-hour Fitness and Business Centers, an outdoor pool and our THRIVE Restaurant & Nightclub. Take advantage of the complimentary shuttle and sleep well with Crowne Plaza Sleep Advantage® amenities. ... more   less 
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Also Known As:
Dallas West End Hotel
West End Hotel Dallas
West End Dallas

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