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Crowne Plaza Hotel Dallas Downtown
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Reviews (1,392)
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1,118 - 1,123 of 1,392 reviews
Reviewed May 7, 2012

You will be unpleasantly surprised if you are expecting "typical" Crowne Plaza but it isn't bad by comparison to most other hotel brands--It is just a bit dated. It is very close (a couple of blocks) to the convention center which is VERY nice. I would stay again.

  • Stayed: May 2012, traveled on business
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Thank Dustan A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brian A, Guest Relations Manager at Crowne Plaza Hotel Dallas Downtown, responded to this reviewResponded January 13, 2015

Dear Valued Guest,

We, at the Crowne Plaza Dallas Downtown, appreciate your comments, suggestions, and the fact that you stayed with us. We are currently going back through and touching any reviews that we did not respond to, just to let you, our valued guest know, that we do look at them and appreciate them. We also want all of our guests past, present, and future know that we will address any concerns brought forth, as we attempt to improve our property in every way possible. Thank you all again for your patronage and taking the time to review us here on tripadvisor.

Sincerely,

Brian Angerer
Front Office Manager
Crowne Plaza Dallas Downtown

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed May 7, 2012

Chelsia and Sal are true assets for your company. Their level of customer service goes above and beyond every time. Thank you to the entire staff for their professionalism and assistance throughout the weekend.

  • Stayed: May 2012, traveled with friends
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1  Thank Hugh C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brian A, Guest Relations Manager at Crowne Plaza Hotel Dallas Downtown, responded to this reviewResponded January 13, 2015

Dear Valued Guest,

We, at the Crowne Plaza Dallas Downtown, appreciate your comments, suggestions, and the fact that you stayed with us. We are currently going back through and touching any reviews that we did not respond to, just to let you, our valued guest know, that we do look at them and appreciate them. We also want all of our guests past, present, and future know that we will address any concerns brought forth, as we attempt to improve our property in every way possible. Thank you all again for your patronage and taking the time to review us here on tripadvisor.

Sincerely,

Brian Angerer
Front Office Manager
Crowne Plaza Dallas Downtown

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed May 2, 2012

The hotel was very clean. I found all of the personnel to be very courteous and polite. The front desk person Joseph and the concierge Walter in particular are to be commended. They are assets to your establishment. Now if we can get the city to be more strict and if it were possible to move some of the panhandling and undesirables, the whole area would be more attractive.

  • Stayed: May 2012, traveled on business
    • Value
    • Location
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Thank David J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brian A, Guest Relations Manager at Crowne Plaza Hotel Dallas Downtown, responded to this reviewResponded January 13, 2015

Dear Valued Guest,

We, at the Crowne Plaza Dallas Downtown, appreciate your comments, suggestions, and the fact that you stayed with us. We are currently going back through and touching any reviews that we did not respond to, just to let you, our valued guest know, that we do look at them and appreciate them. We also want all of our guests past, present, and future know that we will address any concerns brought forth, as we attempt to improve our property in every way possible. Thank you all again for your patronage and taking the time to review us here on tripadvisor.

Sincerely,

Brian Angerer
Front Office Manager
Crowne Plaza Dallas Downtown

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 28, 2012 via mobile

I stayed 3 nights for business, and experience was very good. Th staff at the front desk was exceptional and professional. The room I was given was spotless. I am very impressed with this hotel. I'll be back again!!

  • Stayed: April 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Thank SZR32276
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brian A, Guest Relations Manager at Crowne Plaza Hotel Dallas Downtown, responded to this reviewResponded January 13, 2015

Dear Valued Guest,

We, at the Crowne Plaza Dallas Downtown, appreciate your comments, suggestions, and the fact that you stayed with us. We are currently going back through and touching any reviews that we did not respond to, just to let you, our valued guest know, that we do look at them and appreciate them. We also want all of our guests past, present, and future know that we will address any concerns brought forth, as we attempt to improve our property in every way possible. Thank you all again for your patronage and taking the time to review us here on tripadvisor.

Sincerely,

Brian Angerer
Front Office Manager
Crowne Plaza Dallas Downtown

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 27, 2012

That pretty much sums it up. Blah. I stayed here for two nights on a work trip, and while my room was quiet and pretty clean, and I can really say about this property is blah. I was in an unrenovated room, which was a little worn around the edges and tired. It wasn't hideous, it was just blah. The room was rather small and the windows didn't let much light in. The lobby had this weird feel of trying to be trendy on the cheap. I dunno, I feel like only a gut renovation could redeem the place. Maybe I'm too critical, but the little things that are covered at the majority of Hiltons, Marriotts, and Sheratons I stay at are just a notch below here. Cheapo styrofoam coffee cups in the room? Yup. Random bath products each day of the stay? Yup. A closet without closet doors? Yup. This seemed like a good enough Holiday Inn, but not much more. Staff was fine, not insanely outgoing, but not unfriendly. I think this may be a problem with Crowne Plaza in general, that they don't have consistent standards and that these aren't on part with other upper middle chains. Who knows. Anyhow, when I'm back in Dallas, I have no desire to return to the CP.

Room Tip: Stay at another hotel?
  • Stayed: April 2012, traveled on business
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    • Location
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Thank seawall77
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Crowne Plaza Hotel Dallas Downtown, responded to this reviewResponded June 11, 2012

Dear seawall77,

Thank you for your feedback. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. We’re sorry you found our hotel accommodations less than satisfactory. I appreciate your feedback as this is our best resource for improving guest services. We hope you give us a chance in the future to show you how great our hotel is.

If there is anything we can do to make your next stay more comfortable, please do not hesitate to ask.

Sincerely,
Jaime W
Case Manager
IHGCare

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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