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“Blah.” 3 of 5 bubbles
Review of Crowne Plaza Hotel Dallas Downtown

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Crowne Plaza Hotel Dallas Downtown
Ranked #129 of 200 Hotels in Dallas
New York City, New York
Level Contributor
120 reviews
62 hotel reviews
common_n_hotel_reviews_1bd8 70 helpful votes
“Blah.”
3 of 5 bubbles Reviewed April 27, 2012

That pretty much sums it up. Blah. I stayed here for two nights on a work trip, and while my room was quiet and pretty clean, and I can really say about this property is blah. I was in an unrenovated room, which was a little worn around the edges and tired. It wasn't hideous, it was just blah. The room was rather small and the windows didn't let much light in. The lobby had this weird feel of trying to be trendy on the cheap. I dunno, I feel like only a gut renovation could redeem the place. Maybe I'm too critical, but the little things that are covered at the majority of Hiltons, Marriotts, and Sheratons I stay at are just a notch below here. Cheapo styrofoam coffee cups in the room? Yup. Random bath products each day of the stay? Yup. A closet without closet doors? Yup. This seemed like a good enough Holiday Inn, but not much more. Staff was fine, not insanely outgoing, but not unfriendly. I think this may be a problem with Crowne Plaza in general, that they don't have consistent standards and that these aren't on part with other upper middle chains. Who knows. Anyhow, when I'm back in Dallas, I have no desire to return to the CP.

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  • Stayed April 2012, traveled on business
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank seawall77
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Crowne Plaza Hotel Dallas Downtown, responded to this review, June 11, 2012
Dear seawall77,

Thank you for your feedback. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. We’re sorry you found our hotel accommodations less than satisfactory. I appreciate your feedback as this is our best resource for improving guest services. We hope you give us a chance in the future to show you how great our hotel is.

If there is anything we can do to make your next stay more comfortable, please do not hesitate to ask.

Sincerely,
Jaime W
Case Manager
IHGCare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,189 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
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Austin
Level Contributor
113 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
3 of 5 bubbles Reviewed April 23, 2012

The west end of downtown Dallas is being allowed to slip away. The city really should do something about the panhandling and other issues that detract from its value.

That said, the Crowne Plaza is a decent hotel that needs to pay a bit more attention to its housekeeping. My room was renovated and had new carpet, for example. However, when I dropped something on the floor, I found a seed of some sort where it should have been vacuumed. On the second day of my stay, the bed top cover was left on the floor after housekeeping had made up the room. The bath was smallish -- something you cannot fix with a renovation.

Hotel was unable to honor my request for a king.

Room Tip: Upper floor seemed to keep street noise to acceptable level. DART train just outside hotel can ge...
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  • Stayed April 2012, traveled on business
    • 3 of 5 bubbles
      Value
    • 2 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
1 Thank k5tm
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brian A, Guest Relations Manager at Crowne Plaza Hotel Dallas Downtown, responded to this review, January 14, 2015
Dear Valued Guest,

We, at the Crowne Plaza Dallas Downtown, appreciate your comments, suggestions, and the fact that you stayed with us. We are currently going back through and touching any reviews that we did not respond to, just to let you, our valued guest know, that we do look at them and appreciate them. We also want all of our guests past, present, and future know that we will address any concerns brought forth, as we attempt to improve our property in every way possible. Thank you all again for your patronage and taking the time to review us here on tripadvisor.

Sincerely,

Brian Angerer
Front Office Manager
Crowne Plaza Dallas Downtown
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Houston
1 review
5 of 5 bubbles Reviewed April 12, 2012

Great service!!!! Joseph B. was very helpful finding us a restaurant that was open on Easter Sunday! We will definitely be staying here again.

  • Stayed April 2012, traveled with friends
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Alex B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brian A, Guest Relations Manager at Crowne Plaza Hotel Dallas Downtown, responded to this review, January 15, 2015
Dear Valued Guest,

We, at the Crowne Plaza Dallas Downtown, appreciate your comments, suggestions, and the fact that you stayed with us. We are currently going back through and touching any reviews that we did not respond to, just to let you, our valued guest know, that we do look at them and appreciate them. We also want all of our guests past, present, and future know that we will address any concerns brought forth, as we attempt to improve our property in every way possible. Thank you all again for your patronage and taking the time to review us here on tripadvisor.

Sincerely,

Brian Angerer
Front Office Manager
Crowne Plaza Dallas Downtown
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
5 of 5 bubbles Reviewed April 10, 2012

I will recommend all my friends & family to stay here best service ever!

  • Stayed January 2012
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Laurita27
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brian A, Guest Relations Manager at Crowne Plaza Hotel Dallas Downtown, responded to this review, January 14, 2015
Dear Valued Guest,

We, at the Crowne Plaza Dallas Downtown, appreciate your comments, suggestions, and the fact that you stayed with us. We are currently going back through and touching any reviews that we did not respond to, just to let you, our valued guest know, that we do look at them and appreciate them. We also want all of our guests past, present, and future know that we will address any concerns brought forth, as we attempt to improve our property in every way possible. Thank you all again for your patronage and taking the time to review us here on tripadvisor.

Sincerely,

Brian Angerer
Front Office Manager
Crowne Plaza Dallas Downtown
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Gladstone, Australia
Level Contributor
108 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 53 helpful votes
4 of 5 bubbles Reviewed April 10, 2012

Stayed here for two nights after a 15.5 hour flight. We had two connecting rooms which were great. Rooms nice although dated.

  • Stayed March 2012, traveled with family
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Ironships
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brian A, Guest Relations Manager at Crowne Plaza Hotel Dallas Downtown, responded to this review, January 14, 2015
Dear Valued Guest,

We, at the Crowne Plaza Dallas Downtown, appreciate your comments, suggestions, and the fact that you stayed with us. We are currently going back through and touching any reviews that we did not respond to, just to let you, our valued guest know, that we do look at them and appreciate them. We also want all of our guests past, present, and future know that we will address any concerns brought forth, as we attempt to improve our property in every way possible. Thank you all again for your patronage and taking the time to review us here on tripadvisor.

Sincerely,

Brian Angerer
Front Office Manager
Crowne Plaza Dallas Downtown
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Princeton, Texas
Level Contributor
10 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed April 9, 2012

This was my first time staying at a Crowne Plaza Hotel and I was very impressed with the young man at the front desk named Joseph. He was very cordial in his greeting and helpful in answering any questions that I had about my stay at his hotel. The hotel was clean and comfortable. I will gladly stay at a Crowne Plaza hotel in my future travels and I can highly recommend everyone to else to stay there also.

  • Stayed April 2012, traveled solo
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Bob W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brian A, Guest Relations Manager at Crowne Plaza Hotel Dallas Downtown, responded to this review, January 14, 2015
Dear Valued Guest,

We, at the Crowne Plaza Dallas Downtown, appreciate your comments, suggestions, and the fact that you stayed with us. We are currently going back through and touching any reviews that we did not respond to, just to let you, our valued guest know, that we do look at them and appreciate them. We also want all of our guests past, present, and future know that we will address any concerns brought forth, as we attempt to improve our property in every way possible. Thank you all again for your patronage and taking the time to review us here on tripadvisor.

Sincerely,

Brian Angerer
Front Office Manager
Crowne Plaza Dallas Downtown
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Peachtree City, Georgia, United States
Level Contributor
6 reviews
4 of 5 bubbles Reviewed April 9, 2012

Many thanks to Christina, who made the stay enjoyable - she understands the meaning of Customer Service. Hotel was OK, not upper class, but overall a good bet. Restaurant was good - food was very good, but slow service. 20% off coupon was good, but only good for one night.

  • Stayed April 2012, traveled on business
    • 4 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Ray W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brian A, Guest Relations Manager at Crowne Plaza Hotel Dallas Downtown, responded to this review, January 14, 2015
Dear Valued Guest,

We, at the Crowne Plaza Dallas Downtown, appreciate your comments, suggestions, and the fact that you stayed with us. We are currently going back through and touching any reviews that we did not respond to, just to let you, our valued guest know, that we do look at them and appreciate them. We also want all of our guests past, present, and future know that we will address any concerns brought forth, as we attempt to improve our property in every way possible. Thank you all again for your patronage and taking the time to review us here on tripadvisor.

Sincerely,

Brian Angerer
Front Office Manager
Crowne Plaza Dallas Downtown
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Crowne Plaza Hotel Dallas Downtown

Property: Crowne Plaza Hotel Dallas Downtown
Address: 1015 Elm St, Dallas, TX 75202-3126
Phone Number:
Location: United States > Texas > Dallas > Downtown Dallas
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #129 of 200 Hotels in Dallas
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Crowne Plaza Hotel Dallas Downtown 3.5*
Number of rooms: 293
Official Description (provided by the hotel):
Ideally situated in the heart of downtown, the Crowne Plaza® Hotel Dallas - Downtown provides travelers a home base with a short walk to the Dallas Convention Center and just six miles from Love Field Airport. Contemporary decor, elegant furnishings and signature Crowne Plaza® amenities provide a haven for business and leisure guests alike.Corporate and professional travelers enjoy easy access to the West End, Bank of America Plaza, Uptown McKinney Avenue, Renaissance Tower and Earl Cabell Federal Building. 30,000 sq. ft. of meeting space for up to 600, and perks such as a Crowne Meetings Director, a two-hour RFP response and a Daily Meeting Debrief. Our facility is certainly "The Place to Meet" among hotels in downtown Dallas, Texas and a great place to host a wedding, banquet or reception.Leisure guests also appreciate our hotel's convenient downtown locale. Dallas attractions, such as the West End district, American Airlines Center and the House of Blues, are less than a mile away, so you can easily walk to some of the major Dallas destinations.The Crowne Plaza® hotel Dallas - Downtown meets the needs of our guests with quality amenities, including 24-hour Fitness and Business Centers, an outdoor pool and our THRIVE Restaurant & Nightclub. Take advantage of the complimentary shuttle and sleep well with Crowne Plaza Sleep Advantage® amenities. ... more   less 
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Also Known As:
Dallas West End Hotel
West End Hotel Dallas
West End Dallas

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