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“Perfect location but lousy rooms”

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Crowne Plaza Hotel Dallas Downtown
Ranked #130 of 212 Hotels in Dallas
Reviewed May 21, 2011

It is perfectly located, you will probably have to get your baggage to your room. We had a room with an AC filtration and the carpet was wet. Good breakfast with all common options.

  • Stayed: May 2011
    • Value
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    • Rooms
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Thank Franksapene
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brian A, Guest Relations Manager at Crowne Plaza Hotel Dallas Downtown, responded to this reviewResponded January 30, 2015

Dear Valued Guest,

We, at the Crowne Plaza Dallas Downtown, appreciate your comments, suggestions, and the fact that you stayed with us. We are currently going back through and touching any reviews that we did not respond to, just to let you, our valued guest know, that we do look at them and appreciate them. We also want all of our guests past, present, and future know that we will address any concerns brought forth, as we attempt to improve our property in every way possible. Thank you all again for your patronage and taking the time to review us here on tripadvisor.

Sincerely,

Brian Angerer
Front Office Manager
Crowne Plaza Dallas Downtown

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,229 - 1,235 of 1,360 reviews

Reviewed May 21, 2011

I stayed at the Crowne Plaza at the beginning of the month, customer service was excellent, from the time we checked in till the time we checked out, the employees at the front desk were awesome, the restaurant food was scrumptous, and our room was wonderful, everyone treated us as if we were family. I received a phone call from the front desk shortly after we checked in to insure that our room was good and it was. Being a Priority Club Member we received an amenity that was brought up to our room and free breakfast which was wonderful, I would stay here again in a heartbeat.

  • Stayed: May 2011, traveled as a couple
    • Value
    • Location
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Thank Honeymooner46
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brian A, Guest Relations Manager at Crowne Plaza Hotel Dallas Downtown, responded to this reviewResponded January 30, 2015

Dear Valued Guest,

We, at the Crowne Plaza Dallas Downtown, appreciate your comments, suggestions, and the fact that you stayed with us. We are currently going back through and touching any reviews that we did not respond to, just to let you, our valued guest know, that we do look at them and appreciate them. We also want all of our guests past, present, and future know that we will address any concerns brought forth, as we attempt to improve our property in every way possible. Thank you all again for your patronage and taking the time to review us here on tripadvisor.

Sincerely,

Brian Angerer
Front Office Manager
Crowne Plaza Dallas Downtown

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed May 17, 2011

For a top location in the downtown area, this place can't be beat. My husband and I stayed here this past March for the Rock 'n Roll Half Marathon, and we were able to avoid the hassles of parking by staying here since the Convention Center is just a few blocks away. The restaurants of the West End are also within walking distance, so we were able to have our top pick to fill up on plenty of carbs before the race. (We chose the Spaghetti Warehouse by the way, I definitely recommend it!)

The beds were comfortable, the hotel was quiet, and the staff made us feel welcome throughout our two night stay. We will be returning for the marathon next year.

  • Stayed: March 2011, traveled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Thank GingerJune86
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brian A, Guest Relations Manager at Crowne Plaza Hotel Dallas Downtown, responded to this reviewResponded January 30, 2015

Dear Valued Guest,

We, at the Crowne Plaza Dallas Downtown, appreciate your comments, suggestions, and the fact that you stayed with us. We are currently going back through and touching any reviews that we did not respond to, just to let you, our valued guest know, that we do look at them and appreciate them. We also want all of our guests past, present, and future know that we will address any concerns brought forth, as we attempt to improve our property in every way possible. Thank you all again for your patronage and taking the time to review us here on tripadvisor.

Sincerely,

Brian Angerer
Front Office Manager
Crowne Plaza Dallas Downtown

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed May 11, 2011

Great hotel! Clean rooms, friendly staff! Beds were very comfortable! We ate at the restaurant and food was great both at dinner and breakfast buffet! We also went to the nightclub in the evening - what fun! I would definitely stay here again!

  • Stayed: March 2011, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank tonimesser
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brian A, Guest Relations Manager at Crowne Plaza Hotel Dallas Downtown, responded to this reviewResponded January 30, 2015

Dear Valued Guest,

We, at the Crowne Plaza Dallas Downtown, appreciate your comments, suggestions, and the fact that you stayed with us. We are currently going back through and touching any reviews that we did not respond to, just to let you, our valued guest know, that we do look at them and appreciate them. We also want all of our guests past, present, and future know that we will address any concerns brought forth, as we attempt to improve our property in every way possible. Thank you all again for your patronage and taking the time to review us here on tripadvisor.

Sincerely,

Brian Angerer
Front Office Manager
Crowne Plaza Dallas Downtown

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed May 9, 2011

stayed here with our group of teenagers and never have felt such a warm welcome as we did whan we arrived at the Crowne Plaza. All the staff went out of there way to make sure our group was all settled in and they even called our rooms to let us know if there was anything they could do to make our stay more comfortable to do not hesitate to call the front desk.......Great Customer Service and yes we will be back next year!!

  • Stayed: April 2011, traveled on business
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Thank BayareaBayboy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brian A, Guest Relations Manager at Crowne Plaza Hotel Dallas Downtown, responded to this reviewResponded January 25, 2015

Dear Valued Guest,

We, at the Crowne Plaza Dallas Downtown, appreciate your comments, suggestions, and the fact that you stayed with us. We are currently going back through and touching any reviews that we did not respond to, just to let you, our valued guest know, that we do look at them and appreciate them. We also want all of our guests past, present, and future know that we will address any concerns brought forth, as we attempt to improve our property in every way possible. Thank you all again for your patronage and taking the time to review us here on tripadvisor.

Sincerely,

Brian Angerer
Front Office Manager
Crowne Plaza Dallas Downtown

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 6, 2011

This weekend I took a school group of 22 teenagers to this hotel, First it was a packed weekend. The day was got there April 1, 2011, the pool was closed on a Friday!! Sunday morning was the only time the kids could swim, so as the sign says pool hours 5am-11pm. The kids woke up at 5am to go swimming, and of course the pool was locked! I had to take a pic of the sign to the front desk to get the door unlocked! That's not even saying how we had to step over two passed out drunk young people laying on the floor! Even after we got the door opened he worker didn't even wake them up!! Is this an upper class hotel or a Days Inn? When leaving on Sunday only 2 of the 4 elevators were working, so getting to the lobby took forever!! Over all customer service was ok! HOWEVER; after getting home and seeing how they went CRAZY with my credit card! They charged my card over $1000 in errors! Now after three days of being pushed off to person to person the problem STILL isn't fixed. I even had to call corporate just to get someone to stop given me the run around!!! If you use a credit card monitor your charges!!!! Not to include the young 20 somethings walking around the lobby drinking and drunk!!!

  • Stayed: April 2011, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank kllewis
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brian A, Guest Relations Manager at Crowne Plaza Hotel Dallas Downtown, responded to this reviewResponded January 30, 2015

Dear Valued Guest,

We, at the Crowne Plaza Dallas Downtown, appreciate your comments, suggestions, and the fact that you stayed with us. We are currently going back through and touching any reviews that we did not respond to, just to let you, our valued guest know, that we do look at them and appreciate them. We also want all of our guests past, present, and future know that we will address any concerns brought forth, as we attempt to improve our property in every way possible. Thank you all again for your patronage and taking the time to review us here on tripadvisor.

Sincerely,

Brian Angerer
Front Office Manager
Crowne Plaza Dallas Downtown

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 3, 2011

I stayed here for a conference at the Dallas Convention Center, an easy 4 block walk from the hotel. The Crowne Plaza has everything you'd expect from a business class hotel, but what really impressed me were the details. Like how the maid seemed to know exactly when I'd be out of the room (which varied throughout my 5 day stay), and never bothered me when I was inside doing work. The maid also kindly left the extra blankets and pillows I threw off the bed neatly piled in a corner instead of making me remove them daily. Room service was also great for dinner and cocktails, although a little lackluster for breakfast, and they once gave me a complimentary side of asparagus. When I had trouble with my internet (which was my computer's fault) they sent a guy up really fast to help out. And the view from the 14th floor was absolutely phenomenal. The room temperature control above the ceiling by the front door was a bit noisy, not to the point of losing sleep, though.

  • Stayed: March 2011, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank femtoamy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brian A, Guest Relations Manager at Crowne Plaza Hotel Dallas Downtown, responded to this reviewResponded January 30, 2015

Dear Valued Guest,

We, at the Crowne Plaza Dallas Downtown, appreciate your comments, suggestions, and the fact that you stayed with us. We are currently going back through and touching any reviews that we did not respond to, just to let you, our valued guest know, that we do look at them and appreciate them. We also want all of our guests past, present, and future know that we will address any concerns brought forth, as we attempt to improve our property in every way possible. Thank you all again for your patronage and taking the time to review us here on tripadvisor.

Sincerely,

Brian Angerer
Front Office Manager
Crowne Plaza Dallas Downtown

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Crowne Plaza Hotel Dallas Downtown

Address: 1015 Elm St, Dallas, TX 75202-3126
Phone Number:
Location: United States > Texas > Dallas > Downtown Dallas
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #130 of 212 Hotels in Dallas
Price Range: $112 - $243 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Crowne Plaza Hotel Dallas Downtown 3.5*
Number of rooms: 293
Official Description (provided by the hotel):
Ideally situated in the heart of downtown, the Crowne Plaza® Hotel Dallas - Downtown provides travelers a home base with a short walk to the Dallas Convention Center and just six miles from Love Field Airport. Contemporary decor, elegant furnishings and signature Crowne Plaza® amenities provide a haven for business and leisure guests alike.Corporate and professional travelers enjoy easy access to the West End, Bank of America Plaza, Uptown McKinney Avenue, Renaissance Tower and Earl Cabell Federal Building. 30,000 sq. ft. of meeting space for up to 600, and perks such as a Crowne Meetings Director, a two-hour RFP response and a Daily Meeting Debrief. Our facility is certainly "The Place to Meet" among hotels in downtown Dallas, Texas and a great place to host a wedding, banquet or reception.Leisure guests also appreciate our hotel's convenient downtown locale. Dallas attractions, such as the West End district, American Airlines Center and the House of Blues, are less than a mile away, so you can easily walk to some of the major Dallas destinations.The Crowne Plaza® hotel Dallas - Downtown meets the needs of our guests with quality amenities, including 24-hour Fitness and Business Centers, an outdoor pool and our THRIVE Restaurant & Nightclub. Take advantage of the complimentary shuttle and sleep well with Crowne Plaza Sleep Advantage® amenities. ... more   less 
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Also Known As:
Dallas West End Hotel
West End Hotel Dallas
West End Dallas

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