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“Pretty standard Embassy - which is a good thing”

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Embassy Suites by Hilton Dallas - Park Central Area
Ranked #52 of 207 Hotels in Dallas
Reviewed May 29, 2010

I've stayed multiple times in the last few years. They do a nice job. Front desk is OK, if sometimes a bit slow. Evening reception is excellent - bartender does a good job. Breakfast also excellent with made-to-order omelets, french toast, etc. Rooms and lobby have been recently redone and are nice. The parking garage isn't pretty -- cramped and often wet. But, it is a parking garage after all. This is a good spot for business stays. Local restaurants are very good - steak, cajun seafood, mexican.
Can't comment on families. Doesn't seem like a lot to do in the immediate area.
Ask for a room away from the highway - it's consistently noisy on that side. This hotel is my first choice in the north central Dallas area.

  • Stayed: April 2010, traveled on business
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Thank TravelinDave209
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Trish C, Director of Sales at Embassy Suites by Hilton Dallas - Park Central Area, responded to this reviewResponded February 27, 2017

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1,097 - 1,103 of 1,124 reviews

Reviewed March 22, 2010

We stayed here on a Saturday-Monday as a base for shopping. The Galleria is fairly close and there are quite a few shops within a few miles. I would not recommend walking from here. We had some noise from the highways (I-635 and US 75 intersect here), but no noise from the hotel even though we were right beside the elevators. The staff is friendly. The bar has several beers, but only a light is available during the managers reception; I advise the margaritas instead--much tastier. Our room hadn't been made up after our first night, but the housekeeping staff fixed it right away. Also, they actually followed the policy of re-using towels! The pool is nice, but got crowded with kids. We didn't use the fitness room, but it had some nice equipment. Parking is underground. My only complaint is that the stairways seemed dark and rather dirty--not an issue if you keep to the elevator, but I like to get some exercise.

Stayed: March 2010, traveled as a couple
Thank MinnTex
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Trish C, Director of Sales at Embassy Suites by Hilton Dallas - Park Central Area, responded to this reviewResponded February 27, 2017

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Reviewed March 17, 2010

This is one of the worst Hilton/Embassy Suites Experiences I have ever had! I am not normally one to complain, but I had to have words with the night manager, Eugene, at the hotel over the service.

First of all I could not get a hold of anyone in maintenance and the phones would just go to a voicemail. Secondly, room service took 45 minutes to bring us some plates and silverware. Finally, when I tried to call the front dest the phone transferred me to reservations. After finally reaching the fron desk the manager on duty, Eugene, was very short and interrupted me several times while I tried to explain what I was needing. Finally, after a 10 minute conversation in which I had to be a little more forceful he becaume more understanding and had my requests fulfilled in fifteen minutes.

I don't know if they were just short handed or if it was a bad night, but the service was absolutely the worst I have ever experienced at a hotel that is known for quality. I received better service from the teenager at the Taco Bell down the street.

The quality of the rooms and the value was decent, but I would never stay here again.

When checking out the front desk could nto remove an erroneous charge for internet service and could not produce a receipt nor could they correct the charges after charging the wrong card.

If you do not plan on working with the hotel staff at all maybe this is the place for you, but if you are used to prompt and courteous service you will be quite dissapointed.

  • Stayed: March 2010, traveled with family
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1  Thank framirez60
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Trish C, Director of Sales at Embassy Suites by Hilton Dallas - Park Central Area, responded to this reviewResponded February 27, 2017

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Reviewed March 16, 2010

Due to not double-checking information, the front desk gave my room to another person with the same name, and used my credit card to pay for their room. They finally found me a room so I went to park. While driving around to find a parking place, I noticed that the back gate had written in spray paint, "[--] Gringos." Then, because they have a parking garage and parking for large vehicles is limited, as I drive an F350, I was told there would be nowhere for me to park until 10:00PM ... are you kidding?!? Because of all the circumstances, I decided to cancel my reservation, and they STILL charged me for one night's stay. Business with them was far beyond unpleasant, and the area is quite unsafe.

  • Stayed: March 2010, traveled with friends
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Thank JCSmith09
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Trish C, Director of Sales at Embassy Suites by Hilton Dallas - Park Central Area, responded to this reviewResponded February 27, 2017

Thank you for your feedback.

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Reviewed January 17, 2010

This hotel was excellent. Recently remodeled and it looks great!! Rooms were very nice. Beds were awesome. The lobby/breakfast/evening area is great. Lots of tables, couch etc. It was a great place to get together with other family members.

The staff was very helpful and provided excellent service. Don't normally eat at hotels but the food was very good.

Pool and gym were very good. Kids loved the pool. The gym had new equipment.

  • Stayed: December 2009, traveled with family
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Thank hernfam
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Trish C, Director of Sales at Embassy Suites by Hilton Dallas - Park Central Area, responded to this reviewResponded February 27, 2017

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Reviewed January 3, 2010

We stayed at this hotel based on the new renovations and the reviews on this site. As a frequent traveler - I take a very long time checking out facilities and reading reviews. One thing I DO NOT DO is google the address and do a crime check of the area. I will be doing this in the future. A hotel can be beautiful and serve a great breakfast however when you park your vehicle 3 parking spots from the front door and you walk out to leave and your car is gone - SHOCKED! It had been stolen at 6:45 that morning based on the security tape from the hotel. The hotel informed us that they have one security person from 10 pm to 6 am. Check the crime in this area and they should have a police officer on site for the safety of their customers. I am ashamed that I put my family at such a great risk and will continue to work on finding a way in which hotels can alert potential customers of the crime in the area. Any suggestions towards this would be helpful. Please DO NOT STAY HERE DUE TO THE CRIME RATE.

  • Stayed: January 2010, traveled with family
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2  Thank LesandRon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Trish C, Director of Sales at Embassy Suites by Hilton Dallas - Park Central Area, responded to this reviewResponded February 27, 2017

Thank you for your feedback.

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Reviewed December 7, 2009

The recently upgraded lobby aand dinning areas are really awesome! The exercise room is top notch as well with the addition of Precor. Staff members were extremely helpful and courteous. The rooms are very nice with two large LCD TV's, one on living room and one in bedroom. Also, easy access to Loop 635 and Hwy 75 and within an easy drive to several nice restaurants! If I were planning a conference or sales meeting, I would most definited consider this property! Covered underground parking is also a plus. Very, very nice experience!

  • Stayed: December 2009, traveled on business
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1  Thank jschin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Trish C, Director of Sales at Embassy Suites by Hilton Dallas - Park Central Area, responded to this reviewResponded February 27, 2017

Thank you for your feedback.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Embassy Suites by Hilton Dallas - Park Central Area

Address: 13131 N Central Expy, Dallas, TX 75243-1115
Phone Number:
Location: United States > Texas > Dallas
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free Parking Kitchenette Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#64 Business Hotel in Dallas
Price Range: $109 - $167 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Embassy Suites by Hilton Dallas - Park Central Area 3.5*
Number of rooms: 279
Official Description (provided by the hotel):
The all-suites Embassy Suites Dallas Park Central offers our guests a Modern Art decor with many technological upgrades. Families love the televisions in each booth in our restaurant to keep the kids entertained during meals. Moms and Dads like the ability to bring the laptop down and get some work done without losing power, thanks to our many built-in electrical outlets, located strategically throughout the atrium.As with all Embassy Suites hotels, we offer complimentary cooked-to-order breakfast, evening Manager's Reception, on-site fitness center, business center, and indoor swimming pool. Enjoy a cocktail at our Gastronomy Bar or dine in our on-site restaurant, Riparian Grille, featuring American cuisine. ... more   less 
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Also Known As:
Embassy Suites Hotel Dallas
Dallas Embassy Suites
Embassy Suites Dallas

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