This is one of the worst Hilton/Embassy Suites Experiences I have ever had! I am not normally one to complain, but I had to have words with the night manager, Eugene, at the hotel over the service.
First of all I could not get a hold of anyone in maintenance and the phones would just go to a voicemail. Secondly, room service took 45 minutes to bring us some plates and silverware. Finally, when I tried to call the front dest the phone transferred me to reservations. After finally reaching the fron desk the manager on duty, Eugene, was very short and interrupted me several times while I tried to explain what I was needing. Finally, after a 10 minute conversation in which I had to be a little more forceful he becaume more understanding and had my requests fulfilled in fifteen minutes.
I don't know if they were just short handed or if it was a bad night, but the service was absolutely the worst I have ever experienced at a hotel that is known for quality. I received better service from the teenager at the Taco Bell down the street.
The quality of the rooms and the value was decent, but I would never stay here again.
When checking out the front desk could nto remove an erroneous charge for internet service and could not produce a receipt nor could they correct the charges after charging the wrong card.
If you do not plan on working with the hotel staff at all maybe this is the place for you, but if you are used to prompt and courteous service you will be quite dissapointed.
- Official Description (provided by the hotel):
- The all-suites Embassy Suites Dallas Park Central offers our guests a Modern Art decor with many technological upgrades. Families love the televisions in each booth in our restaurant to keep the kids entertained during meals. Moms and Dads like the ability to bring the laptop down and get some work done without losing power, thanks to our many built-in electrical outlets, located strategically throughout the atrium.As with all Embassy Suites hotels, we offer complimentary cooked-to-order breakfast, evening Manager's Reception, on-site fitness center, business center, and indoor swimming pool. Enjoy a cocktail at our Gastronomy Bar or dine in our on-site restaurant, Riparian Grille, featuring American cuisine. ... more less
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- Also Known As:
- Embassy Suites Hotel Dallas
- Dallas Embassy Suites
- Embassy Suites Dallas