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“Excellent experience”

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Hilton Dallas Lincoln Centre
Ranked #51 of 204 Hotels in Dallas
Fairfax, Virginia
Level 1 Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“Excellent experience”
Reviewed February 5, 2014

Was visiting Southern Methodist University. The hotel was a great location for visiting the school, the downtown area, and South Fork Ranch. The hotel was beautiful, the types of facilities were abundant, and the employees were excellent in every respect. Would recommend this hotel to everyone.

  • Stayed February 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
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Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank ctbghs
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LincolnCtr, Hotel Representative at Hilton Dallas Lincoln Centre, responded to this review, February 6, 2014
Thank you for your review. We are so glad you enjoyed your visit with us. We hope to see you again soon!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,351 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (152)
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English first
Chapin, South Carolina
Level 6 Contributor
211 reviews
60 hotel reviews
common_n_hotel_reviews_1bd8 62 helpful votes
Reviewed February 1, 2014

The staff is very professional and customer oriented. The concierge lounge for HHonors members is very comfortable and the service very good. The rooms are large and the beds / furnishings very comfortable. The location is convenient to both airports, but the perpetual state of Dallas freeway construction makes in and out access an extra challenge. Once you figure out the route, it is okay, but it is easy to get in the wrong lane due to detours and temporary signage. The only thing that could improve is the breakfast. They serve everything on mini-sized plates, so you can't get a full breakfast on a single plate. A bagel, or an egg, but not both.

Exercise room has 5 treadmills.

Room Tip: Stay away from the elevators; the shafts generate a lot of noise.
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  • Stayed January 2014, traveled on business
    • Value
    • Location
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Helpful?
1 Thank 48Buddy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LincolnCtr, Hotel Representative at Hilton Dallas Lincoln Centre, responded to this review, February 3, 2014
Thank you for your recent review. We are glad to hear that you enjoyed your stay with us. We sympathize with you about the highway construction. We are doing our best to have signage near the hotel and updated driving directions on our website. Thanks again for your review.
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Bellevue, United States
1 review
Reviewed January 29, 2014

Did the best with what they have to offer. Bathrooms, small & dated. Not enough Pillows. Additional room amenities water, bathrobe, slippers, daily replenish of shampoo, lotion, coffee regardless of Do Not Disturb. Shuttle Service was great, an onsite reasonably priced beer & wine would be appreciated.

  • Stayed January 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank Diana E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LincolnCtr, Hotel Representative at Hilton Dallas Lincoln Centre, responded to this review, January 30, 2014
Thank you for your review. We apologize that you did not have enough pillows in your room. Our standard is four pillows on a double or queen bed and five pillows on a king bed. If you require more pillows, you can always re-order extra pillows when you book your reservation with Hilton or just ask the front desk agent and they will be happy to have Housekeeping bring you more pillows. Unfortunately, when a "do not disturb" sign is on a guestroom door, our housekeeping staff is not allowed to enter the room even to replenish bathroom amenities. Our staff has been trained to always respect the guest's request and not enter the guestroom. We hope you will stay with us again in the future. Thank you.
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Lake Dallas, United States
1 review
Reviewed January 24, 2014

The staff was really friendly and very efficient. In all of my interactions with the hotel associates tey were polite and responsive. Valet guys were awesome and amazingly quick to return my car both times and he remembered my name! The room was clean and very comfortable, and I never heard any hallway noise at all. The lobby was very inviting.

  • Stayed January 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank Deborah A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LincolnCtr, Hotel Representative at Hilton Dallas Lincoln Centre, responded to this review, January 27, 2014
Thank you so much for your recent review. We appreciate your comments about our Valet staff and have passed your comments on to them. We hope to see you again soon!!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Oklahoma City, Oklahoma, United States
Level 1 Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed January 22, 2014

This hotel is quite beautiful and modern. The location makes it stand out as a prime business-front hotel. While the accommodations are beautiful and the service is great, unless you're visiting Dallas to go to the Galleria Mall (they provide a complimentary shuttle!), the location might not be most suitable.

The gentleman who checked me in was one of the most genuine, friendly and knowledgeable guest service agents I've ever encountered. Unfortunately, he didn't have his name tag on, so I'm unable to give him proper credit. I'm assuming a name tag is a required part of employees' uniforms... This could certainly be a training opportunity, highlighting the importance of owning one's work and wearing a name tag so that guests may connect and know who they're talking to.

The elevators stated that you must insert your card to access the executive HHoonors floors, however, this isn't true. In addition, the Executive Lounge was open and unsupervised most of the time I was there. Allowing open access to HHonors benefits makes HHonors guests feel less appreciated. While I didn't care much, I could definitely see other guests viewing this negatively. Lastly, the only employee I encountered that was not friendly was the breakfast attendant Sunday morning in the Executive Lounge. When I came down to get breakfast in the lounge, it was about 30 minutes before breakfast was over. I could immediately sense the annoyance from the breakfast attendant. I didn't receive a, "Good morning," or even a, "Hello," from her. Employees throughout the hotel should be greeting guests every time they see them... I would think so especially for anyone working in the Executive Lounge.

The beds are massive and super comfortable. I didn't want to get out of bed! The bathrooms are a good size, too - especially the shower. The shower is wonderful.

  • Stayed January 2014, traveled with friends
    • Value
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Helpful?
Thank BrandonWhite
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LincolnCtr, Hotel Representative at Hilton Dallas Lincoln Centre, responded to this review, January 24, 2014
Thank you for your review. We are glad you enjoyed your stay with us. Thank you for your observation in the Executive Lounge. We appreciate you bringing this to our attention and it will be addressed. We hope to have the opportunity to serve you again in the future. Thanks again!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
San Antonio, United States
2 reviews
Reviewed January 19, 2014

Very nice hotel with very home felt, comfortable rooms! Little difficult driving to hotel. Must watch where you are going or you can miss the way in. But other than that, very nice place to stay for business or personal stay!

  • Stayed January 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank Damian S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LincolnCtr, Hotel Representative at Hilton Dallas Lincoln Centre, responded to this review, January 20, 2014
Thank you for your recent review. We are glad you enjoyed your stay and hope to see you again soon!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Flint, Texas
Level 6 Contributor
347 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 68 helpful votes
Reviewed January 15, 2014

Our only good experience at this hotel was with the staff. Check-in was painless, as was check-out. The walls are paper thin, we could hear EVERYTHING going on in the room next to us. After showering, there was water from the bathroom all the way to the closet... 8 feet? Not sure where it was leaking but it was a mess! The executive lounge was not staffed on Saturday night. There was a bucket of ice water (ice was melted) and a few diet canned sodas, it was disappointing that there were no snacks or a nightcap available. We went to the lounge for breakfast & the selections were fine but the only plates available were bread plates... too small for an actual breakfast! We feel that the lounge is a perk for loyal customers; unfortunately, it was very disappointing. The shuttle to the Galleria was a plus.

  • Stayed December 2013, traveled as a couple
    • Value
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    • Cleanliness
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Helpful?
Thank LarRanTravels
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LincolnCtr, Hotel Representative at Hilton Dallas Lincoln Centre, responded to this review, January 20, 2014
Thank you for your review. We apologize that you were unhappy with the Executive Lounge. We will bring your comments to the attention of our F&B Director. We hope you informed the front desk staff about the issue with the water in your bathroom so we could rectify the situation to your satisfaction. We hope you will consider staying with us again the next time business or pleasure brings you to Dallas. Thank you.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hilton Dallas Lincoln Centre

Property: Hilton Dallas Lincoln Centre
Address: 5410 Lyndon B Johnson Fwy, Dallas, TX 75240-2638
Phone Number:
Location: United States > Texas > Dallas
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#28 Luxury Hotel in Dallas
#41 Romantic Hotel in Dallas
#42 Business Hotel in Dallas
Price Range (Based on Average Rates): $
Hotel Class:4 star — Hilton Dallas Lincoln Centre 4*
Number of rooms: 500
Reservation Options:
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Also Known As:
Hilton Dallas Lincoln Centre Hotel Dallas
Hilton Hotel Dallas
Dallas Hilton

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