I've stayed here for the last 10 years or so and the place has gotten better and better over the years. Very comfortable rooms. Beautiful views from all rooms. Excellent food in the restaurant. Friendly efficient staff.More
I've stayed here for the last 10 years or so and the place has gotten better and better over the years. Very comfortable rooms. Beautiful views from all rooms. Excellent food in the restaurant. Friendly efficient staff.MoreShow less
Thank you for your review. We hope to see again for the next ten years...and more!!
I attended a conference at this hotel in March. I must say that the new renovations are beautiful. The Lobby and Conference Rooms are huge but feel welcoming. The guest rooms are updated with new wall paper and gorgeous fixtures.
It was too cold to use the pool area but the grounds were beautiful and the staff were wonderful, every person I passed spoke to me.
The downside...the walls are super thin and there are signs in the guest room that it's an older property. The bathroom was a bit scary in the sense that when I turned on the shower, bright yellow water came out...the caulking and overall appearance needed better attention.
Overall an okay experience, but not worth the money I paid
Thank you for your recent review. We apologize for the issue you had with the water in your guestroom. We have experienced sporadic problems with the hotel water due to the freeway construction in the area. The water has been tested numerous times by the City of Dallas Water Department and found to be safe. However, we don't want to make excuses, just let you know of the situation. We hope that you will chose our hotel the next time you are in the Dallas area. Thanks again for your review.
Let me start by the good things: Confortable bath tub, big room.
Other than that, nothing spectacular. You pay for parking ($14/day for self parking), you pay for wifi, you pay for breakfast... You get the idea. Would stay again if I can get a deal but not paying full price. Yet, when we wrere there, there is a HUGE construction site right in front of the hotel, so be careful not to miss the entrance!
Thank you for your review. We hope to serve you again in the future.
I had to travel to Dallas for a week long training for work. I choose this location for it's proximity to training location. I was suprised to learn the training facilities were in the connecting tower. The hotel shuttle was great to use to explore the area. The only issue I had was the heat was blowing cold air the entire stay. I did complain and it was addressed quickly. The gentleman at front desk even gave a free breakfast but it broke again. So just dealt with it. Hopefully you can fix these types of issues
Thank you for your recent review. We apologize for the issue that you had with the heater in your guestroom. We hope that you reported it before you checked out so our Engineering Department could address the issue again. We hope you will consider staying at our hotel in the future. Again, our apologies.
Very clean hotel with no odors, rooms are spacious, I did not utilize the restaurant but there are plenty of good places close by to eat. Parking garage is not conveniently located but they do offer valet service for a small price. Overall experience was great and would definitely stay here again.
Thank you for your review. We hope you will visit us again in the future.
We came here for a couples weekend away. We are staying 3 nights. Last night was unbelievable! The gentleman that arrived in the room next door to us at 1am spent about 2.5 hours sweet talking the girl he brought up from the bar. How do I know that? Because I heard every single word, sigh, breath, and nuance of their lengthy conversation. Were they excessively loud? No. But it was as if they were sitting next to us in our room. It was awful. I also heard the other person next to us whenever he would get up to use the restroom. I am dreading tonight... Bathroom door is dirty on both sides, hair and crumbles left on the back seat of the toilet, loud plumbing, and the heater stinks like a fire when you use it. Staff are nice though. Lobby is awesome. Everything looks great in the front but cheap and small in the rooms. Bad.
Thank you for your recent review. We are sorry we were unable to provide you with the quality of amenities and service you expect from Hilton during your recent stay. We apologize for the noise you experienced in your room. If this ever happens to you in the future, please do not hesitate to contact our Security Department so they can take care of the situation immediately. If you return to our area, we hope you will consider staying with us again. Thanks again for your review.