I stayed here for one night on January 25th, 2006 and it was quite simply the worst hotel experience that I have ever had. I travel for business domestically nearly 100 days a year and need to come to Dallas the night before for meetings the next morning.
I searched the hotels.com for a hotel of at least 3-stars which could guarantee me a non-smoking room and was able to reserve this Wyndham by the Galleria.
When I arrived at 9 pm, they simply booked me into a room on the third floor and when I got the floor it reeked of stale cigarettes. When I opened the room door I was just about bowled over. It smelled like lung cancer. You would shake the bed cover and pillow and small ashes could be seen flying off into the air.
I went back downstairs and asked at the front desk that they switch me to a non-smoking room and they said that they had none. I said "how is that possible as I reserved and PREPAID for a non-smoking room?" and they smirked (seriously) and said "read the fine print - we give you the best room that is available considering your request - and there are no non-smoking rooms available".
I went back to the room quite upset and thought well then maybe I can just open the window for fresh air. THE WINDOWS DO NOT OPEN! How crazy is that - hundreds of smokers in this room and no ventilation - not even a fan to the outside? I tried to turn on the AC/Heater for fresh air and all it did was stir up the ashes in the room.
Bottom line, if you smoke and like hanging out in a stale-smoke room, and like surly management, this is the place for you. Otherwise I strongly recommend that you avoid this place at all costs.
- Official Description (provided by the hotel):
- Newly refreshed after an extensive $17 million renovation, The Sheraton Dallas Hotel by the Galleria offers a contemporary space with upgraded amenities and a welcoming design. Located three blocks away from the Galleria Mall, our hotel is surrounded by more than 200 Fortune 500 companies in the heart of the North Dallas business corridor.Warm and comfortable, our guest rooms will make business and leisure travelers feel right at home. Great standard amenities such as High Speed Internet Access, a working desk, and an ergonomic chair will keep you connected to what’s important.After a busy day, you can relieve your stresses with a little exercise or relaxation in the state-of-the-art fitness center and outdoor pool. Or if you’d prefer to explore the city, we offer complimentary transportation to and from nearby locations—including the Galleria Mall, where you’ll find Macy’s, Saks Fifth Avenue, Nordstrom’s, and over 400 specialty shops and boutiques, as well as an indoor skating rink. ... more less
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- Also Known As:
- Dallas Sheraton