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“Over priced for where it is”

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Sheraton Dallas Hotel by the Galleria
Ranked #78 of 206 Hotels in Dallas
GreenLeadersSilver level
Reviewed May 8, 2014

This is a beautiful hotel once you are inside it but outside is traffic and congestion and noise and you can hear it inside your room which overlooks the freeway. The pool is outside in a fenced in area with the freeway right behind it- the noise is not relaxing when trying to enjoy the pool. The workout room is nice, but they offer nothing-no free coffee, tea or breakfast. 1 bottle of water is offered. They charge for parking at their hotel!

Room Tip: Go to a smaller chain outside the city
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  • Stayed: May 2014, traveled as a couple
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Thank heathersmom
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Scott L, Manager at Sheraton Dallas Hotel by the Galleria, responded to this reviewResponded May 12, 2014

Thank you for your feedback and taking the time to post your review. I reviewed your comments regarding your experience with us and as a management team we take all comments seriously and share them with our staff. We do apologize for the construction noise and we are looking forward to the completion of the freeway. Give us a call before your next trip, 972-661-3600 and would be happy to provide a you a quieter room on one of our quiet floors.

Again, thank you for the comments which will help us in our ongoing efforts to improve our service.

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270 - 276 of 653 reviews

Reviewed May 5, 2014 via mobile

I have stayed here numerous times for business and the hotel is great. Nice lobby and fitness center. the rooms are standard Sheraton rooms, good quality and great in room coffee(Starbucks). They charge $15 for a martini, REALLY! I will not go back to the restaurant.

Stayed: May 2014, traveled on business
Thank Weissman22
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Scott L, Manager at Sheraton Dallas Hotel by the Galleria, responded to this reviewResponded May 12, 2014

Thank you for your feedback and taking the time to post your feedback. I reviewed your comments regarding your stay with us at the Sheraton Dallas Hotel by the Galleria. As a management team we take all comments seriously and share them with our staff. I wanted to take a moment to apologize for your experience at the bar.

Again, thank you for the comments, which will help us in our ongoing efforts to improve our service.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed May 4, 2014

Stayed for 4 nights while on Business in Richardson and Fort-worth.
Hotel is a little hard to get into and find since they are doing construction on the 635 (will this ever end ?)
Staff was very nice and welcoming, room was clean and quit (although it was facing the high-way it was quite)
Club was a little disappointing so I went down for breakfast which was OK.
Bed was very comfortable and clean.
Paid a pretty high rate of $159 but this was for club room including breakfast so OK.
Shower was great with "telephone" and tons of hot water.

Room Tip: The rooms facing the high way on the high floors are quite
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  • Stayed: April 2014, traveled on business
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Thank Ohad B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed May 3, 2014 via mobile

The hotel is ideally located near the Galleria Mall. They have a shuttle on request for nearby trips. The evening happy hour with wine and cheese is a good personalized touch. It has been recently renovated. Good value for money.
Airport shuttle via Super Shuttle takes around 40 minutes and costs $19. Good conference facilities as well. The morning breakfast buffet could be better with an omlette and waffle station.

Stayed: April 2014, traveled on business
Thank Wunderluft
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed May 2, 2014 via mobile

My wife and I stayed here after flying into DFW. It is very nice with good sized rooms and comfortable beds. But the customer service sets it apart. When we entered our room, we could tell that someone had laid on one bed without it being remade. Also, there was a used cup and towel in the bathroom. My wife called to have housekeeping make up the room while we went to dinner. They didn't just apologize and clean the room. They gave a new room on the club floor and paid for our parking. We were just expecting an apology and someone to make up the room. We were more than pleased with how they handled this. We will definitely return.

Stayed: May 2014, traveled as a couple
Thank JayC852
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed April 28, 2014

I enjoyed stay here and the staff was very accommodating to all the guests. The only oportunities I saw was in the food; not so great dinner (breakfast buffet was awesome). The servers for breakfast were the best I have every seen; constantly asking if they could ge me something else and cleaning up after me.

Room Tip: There are hypo-allergenic rooms available
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  • Stayed: April 2014, traveled on business
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Thank Kareem E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed April 28, 2014

Amazing bed, slept like a baby during my stay. Great breakfast and nice clean feel in the whole hotel. The gym had great equipment and good variety of options. There was a soccer tournament going on during my stay, so had a ton of kids running around, but it wasn't too bad.

  • Stayed: April 2014, traveled on business
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Thank Crystal B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Sheraton Dallas Hotel by the Galleria

Address: 4801 Lyndon B Johnson Fwy, Dallas, TX 75244-6002 (Formerly Sheraton Dallas North Hotel by the Galleria)
Phone Number:
Location: United States > Texas > Dallas
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access
Hotel Style:
#8 Green Hotel in Dallas
#28 Business Hotel in Dallas
#34 Romantic Hotel in Dallas
Price Range: $98 - $201 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Sheraton Dallas Hotel by the Galleria 3.5*
Number of rooms: 309
Official Description (provided by the hotel):
Newly refreshed after an extensive $17 million renovation, The Sheraton Dallas Hotel by the Galleria offers a contemporary space with upgraded amenities and a welcoming design. Located three blocks away from the Galleria Mall, our hotel is surrounded by more than 200 Fortune 500 companies in the heart of the North Dallas business corridor.Warm and comfortable, our guest rooms will make business and leisure travelers feel right at home. Great standard amenities such as High Speed Internet Access, a working desk, and an ergonomic chair will keep you connected to what’s important.After a busy day, you can relieve your stresses with a little exercise or relaxation in the state-of-the-art fitness center and outdoor pool. Or if you’d prefer to explore the city, we offer complimentary transportation to and from nearby locations—including the Galleria Mall, where you’ll find Macy’s, Saks Fifth Avenue, Nordstrom’s, and over 400 specialty shops and boutiques, as well as an indoor skating rink. ... more   less 
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Also Known As:
Dallas Sheraton

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