Booked two rooms for three nights. Could not get one room with two double beds for any of the nights or even a roll away bed. I booked this through Priceline so that was probably one of the problems. The hotel could not accomodate us on anything. Do not know if this was due to us being priceline customers or the fact that they had a hotel full of youth soccer players who had free reign of the hotel. The continual running up and down the halls yelling and screaming did not add to the atmosphere. Rooms were fairly decent but seemed hollow. The doors were paper thin and being close to the elevator was a pain due to the constant flow of people all night. Having to listen to their loud conversations while trying to sleep was not pleasant. Only two of three elevators worked and the two that worked were extremely slow. My son called for a channel guide because there was not one in the room, the lobby sent one up. The next night my daughter in another room called for a channel guide and they made her go down and get it. I guess this place is hit or miss on the service and we definitely had a stay that was far from pleasant. We are not fussy people as were are a family with four kids and know traveling is never going to be perfect but this was not what we were expecting from a hotel of this supposed caliber. I am glad I did not pay the going advertised rates because I would have really been upset. Happy travels.
- Official Description (provided by the hotel):
- Newly refreshed after an extensive $17 million renovation, The Sheraton Dallas Hotel by the Galleria offers a contemporary space with upgraded amenities and a welcoming design. Located three blocks away from the Galleria Mall, our hotel is surrounded by more than 200 Fortune 500 companies in the heart of the North Dallas business corridor.Warm and comfortable, our guest rooms will make business and leisure travelers feel right at home. Great standard amenities such as High Speed Internet Access, a working desk, and an ergonomic chair will keep you connected to what’s important.After a busy day, you can relieve your stresses with a little exercise or relaxation in the state-of-the-art fitness center and outdoor pool. Or if you’d prefer to explore the city, we offer complimentary transportation to and from nearby locations—including the Galleria Mall, where you’ll find Macy’s, Saks Fifth Avenue, Nordstrom’s, and over 400 specialty shops and boutiques, as well as an indoor skating rink. ... more less
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- Also Known As:
- Dallas Sheraton