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“E xcellent service, great staff”

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Sheraton Dallas Hotel by the Galleria
Ranked #83 of 207 Hotels in Dallas
GreenLeadersSilver level
Reviewed October 28, 2012

Total of 4 nights stayed on 2 occasions a week apart. The staff were excellent - efficient, friendly and very good at what they do. Special mention of Ben (financial manager) who went out if his way to locate a specific bank for us plus arrange transport there and back at no cost - thanks Ben, much appreciated. Special mention also of Vandana (lady at front desk), always cheerful and extremely helpful. The hotel has an excellent valet service that will drop off and collect, at no cost, to most locations in the area. Would I stay again? - definitely.

  • Stayed: September 2012
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1  Thank Oz-stan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheratonDallasNorth, Manager at Sheraton Dallas Hotel by the Galleria, responded to this reviewResponded October 29, 2012

Dear Oz-Stan,
Thank you so much for the positive feedback on your stay. It is great to see that these 2 associates made such a great impact on your stay. I will definately recognize them for getting mentioned. We look forward to seeing you next time your in Dallas.

Steven Shanks

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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472 - 478 of 658 reviews

Reviewed October 22, 2012

Our organization held one of our quarterly orientations at the Sheraton and it was the best experience I have had thus far. The banquet manager Michael G was extremely helpful and always available for our large and minor needs. The food for our group of about 100 was always fresh and very well prepared.

The front desk clerks and managers were also very understanding as we had bus loads of veterans checking in at one time. They made the process flow smoothly and without much incident.

  • Stayed: October 2012, traveled on business
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1  Thank AJBell1001
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheratonDallasNorth, Manager at Sheraton Dallas Hotel by the Galleria, responded to this reviewResponded October 29, 2012

Dear AJBell1001,
Thank you for the wonderful feedback on your event. Im so glad that everything was perfect and I cant wait to see you and the veterans back next time.

Thanks,
Steven Shanks

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 17, 2012

We stayed at this hotel the week of October 2011. It was closed the following week for renovation. We returned October 12, 2012.We were extremely pleased with the results of the renovation.The Lobby and bar and restaruant areas were all new and well appointed. The Staff who were new were very accommodating especially Walid. The entire staff were very friendly and sought to please. The rooms had all been newly deocrated and furnished. The only criticism is the size of he bathroom. We stayed in a Junior Suite which was very nice and worth the upgrade, but the bathroom was small. The breakfast buffet was very good, fresh and tasty. We will definitely stay again. The location just a couple of blocks from the Galleria is desirable.

Room Tip: Suggest upgrade to club level room.
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  • Stayed: October 2012, traveled with family
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Thank Jim F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 11, 2012

We bid on Priceline and got a good deal to stay here. Two things to consider when you bid and get this hotel. There is a $10 park your own car fee...crazy I think! AND, to get two beds we had to pay an additional $15 to upgrade to club level. So our bid was actually $25.00 plus tax more than we bid! The club lever room is no better than the Comfort Suites from the previous night. The lobby is very nice and the room was clean & cozy and had comfortable down comforter & fluffy pillows. The bathroom was small, but very clean. Breakfast buffet was better than your average hotel.

  • Stayed: October 2012, traveled with family
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Thank Gma58
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 6, 2012 via mobile

It was my first visit to dallas and Sheraton by galleria was the first Sheraton that I stayed in in the USA.
Unfortunately, that was terrible there are so many hidden payments (10$ for parking & 12$ for the wifi access). Added that their bath towels were smelling so bad; furthermore, the waster sink and the bath flood!

Priceline.com plz don't give me the Sheraton again.

  • Stayed: September 2012
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Thank Badhoh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheratonDallasNorth, Manager at Sheraton Dallas Hotel by the Galleria, responded to this reviewResponded October 31, 2012

Dear Badhoh,
Thank you so much for providing your feedback on your recent stay in Dallas. I wanted to take a quick moment to apologize for the inconveniences that you experienced during your stay. It is disappointing to see that your towels, sink, and tub did not meet your standards. If you would like to contact me to give the room number you stayed in I will assure you that these opportunities get addressed. My direct line is 972-744-3220. Please feel free to reach out at your convenience. Additionally, we offer several rates that include breakfast, internet, and parking which are still a great value and are very competitive in the Galleria area. Check out the "special offers" area of our website to take advantage of these rates.
Thank you,
Steven Shanks

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Reviewed October 4, 2012

The lobby has been remodeled but the halls and the rooms haven't. Also the rates may look low but there is a parking charge of $10 plus tax. This is not usual for Dallas, since this is not a downtown property. Because of the big dig of 635 loop Dallas there is really no other option close. I am a platinum starwood and deeply resent the charge which was not charged before. We will not be back because there are many other options in Dallas without the hidden charge.

  • Stayed: September 2012, traveled as a couple
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2  Thank mistykitty
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 23, 2012

I got a great deal to stay here, but was unsure what to expect. Pleasantly surprised to receive a great check-in and enjoy the new lobby makeover. Our room was very cozy and had comfortable down comforter & fluffy pillows. The bathroom was super small, but very clean. So enjoying a great night's sleep was not the end of my family's stay at the Sheraton. We had a very good breakfast buffet to conclude the trip. Everything throughout the hotel had a modern feel and was clean. Do make note that the hotel charges a parking fee.

  • Stayed: September 2012, traveled with friends
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2  Thank millszone
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Sheraton Dallas Hotel by the Galleria

Address: 4801 Lyndon B Johnson Fwy, Dallas, TX 75244-6002 (Formerly Sheraton Dallas North Hotel by the Galleria)
Phone Number:
Location: United States > Texas > Dallas
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access
Hotel Style:
#9 Green Hotel in Dallas
#28 Business Hotel in Dallas
#34 Romantic Hotel in Dallas
Price Range: $89 - $200 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Sheraton Dallas Hotel by the Galleria 3.5*
Number of rooms: 309
Official Description (provided by the hotel):
Newly refreshed after an extensive $17 million renovation, The Sheraton Dallas Hotel by the Galleria offers a contemporary space with upgraded amenities and a welcoming design. Located three blocks away from the Galleria Mall, our hotel is surrounded by more than 200 Fortune 500 companies in the heart of the North Dallas business corridor.Warm and comfortable, our guest rooms will make business and leisure travelers feel right at home. Great standard amenities such as High Speed Internet Access, a working desk, and an ergonomic chair will keep you connected to what’s important.After a busy day, you can relieve your stresses with a little exercise or relaxation in the state-of-the-art fitness center and outdoor pool. Or if you’d prefer to explore the city, we offer complimentary transportation to and from nearby locations—including the Galleria Mall, where you’ll find Macy’s, Saks Fifth Avenue, Nordstrom’s, and over 400 specialty shops and boutiques, as well as an indoor skating rink. ... more   less 
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Also Known As:
Dallas Sheraton

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