I stayed here for a total of 3 nights. At first glance the hotel seemed nice and pleasant however that would all change. From one bad experience to another. Unbelievable! This hotel needs some serious help!
My first night I was watching tv before bed around 11pm. The remote control did not work so I had to turn the lights on and get out of bed to turn it off. As I approached the TV I came face to face with a HUGE Cockroach! Completely disgusted I threw everything into my bag and called downstairs for a room change. Apologies were given and they switched my room...two doors down. Maybe a room on a different floor would have been a good idea to put me at ease. Or a follow up the next day was too much to ask too I guess?? Or even comping the room for the night. I wouldn't think The Sheraton would have a cockroach problem.
The next 3 nights were meet with very little sleep as the walls were soo thin I could literally hear the guy in the next room yawning all night long. Oh, and the remote in my new room didn't work either! The next day I asked for it to be fixed. And upon my return that evening...still no working remote. Once again I asked it to be fixed and finally it was. In addition I paid the $10.95/day for spotty wireless internet. Sometimes it worked, sometimes it didn't. You can't sell something that doesn't work!! Or at least have a usb cable in the room as an option if the wireless is slow or spotty. Instead I had to go down to the lobby to get a good connection.
The following day I went to the Gallaria. I called for the hotel shuttle pick up and asked where I should meet the driver. I was told it will be 15 minutes and stand in front of Banana Republic. I did see the driver enter the mall but he went to the other side and never over to where I was told to wait. Not to mention it was pouring rain which meant I couldn't walk back, I needed a ride. 40 minutes after my first call, I called again. I was told because of traffic the driver would be there in 20 minutes. Huge Lie obviously, because when the driver showed up an hour after my original call, he said he came by but was told I was in front of The WEstin. Then to top it off, after I tipped him (which I shouldn't have in retrospect), he grabbed a bunch of what looked like to-go food containers, from the front seat, got out of the van and walked inside the hotel. Leaving me to struggle with all my bags and open the door. Again, maybe it was too much to expect the van driver to get out and open the van door for me, because that's normally what happens:)
This has to be THE WORST experience I have ever had a hotel in my life! I travel for a living and stay in hotels about 10-15 days a month. I would never stay at this hotel again. As far as customer service and total overall experience this one was an EPIC FAIL!!! What a disappointment:(
- Official Description (provided by the hotel):
- Newly refreshed after an extensive $17 million renovation, The Sheraton Dallas Hotel by the Galleria offers a contemporary space with upgraded amenities and a welcoming design. Located three blocks away from the Galleria Mall, our hotel is surrounded by more than 200 Fortune 500 companies in the heart of the North Dallas business corridor.Warm and comfortable, our guest rooms will make business and leisure travelers feel right at home. Great standard amenities such as High Speed Internet Access, a working desk, and an ergonomic chair will keep you connected to what’s important.After a busy day, you can relieve your stresses with a little exercise or relaxation in the state-of-the-art fitness center and outdoor pool. Or if you’d prefer to explore the city, we offer complimentary transportation to and from nearby locations—including the Galleria Mall, where you’ll find Macy’s, Saks Fifth Avenue, Nordstrom’s, and over 400 specialty shops and boutiques, as well as an indoor skating rink. ... more less
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- Also Known As:
- Dallas Sheraton