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“staff issues”

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Crowne Plaza Dallas Market Center
Ranked #116 of 203 Hotels in Dallas
Houston, Texas
Level Contributor
21 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
“staff issues”
Reviewed March 2, 2010

i use a website that reports cheap rates to be had on priceline called betterbidding dot com - so I got a rate I was pleased with for crown plaza. It was a throw down weekend get away that was decide in haste on Friday afternoon for a midnight arrival that same day.h I was beat when I got to the checkin counter at 12:30AM - just wanted a shower and a compfy bed. First room was un made on 10th floor (back to the lobby for a another) second room was un made on the 14th floor, again back t the lobby, third time the charm. it was large aging room, old tv and had new bath and carpet, king bed with nice pillow top and linens. The air worked but not needed in February. The room was on the freeway side with an office park that rev'ed diesel engines ALL-NIGHT-LONG (wife says I snore louder) - but the shower was hot and nice and I was offered a free breakfast, - I'd give it another try as long as my room was on the back side. The common areas were nice, perhaps a bet squeezed and the parking and guest internet was free.

  • Stayed February 2010, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank bigbaldjohnny
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jeff-Wood-GM, General Manager at Crowne Plaza Dallas Market Center, responded to this review, May 7, 2010
We appreciate you sharing these comments with us. We are very sorry to learn of your disappointment and I do apologize for the issues that you recount in your review. Our number one goal is guest satisfaction. On the other hand thank you for letting us now that you enjoyed the amenities our hotel has to offer. We look forward to serving you again in the near future.
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610 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (118)
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English first
Cary, NC
Level Contributor
36 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed February 17, 2010

I'w writing this review on my second day of a three day stay. First day there was hot water in the shower, but not this morning. Although partially renovated, the furnishings and carpet are already showing their age. There is nothing nearby, so a car is needed. Nearest restaurants don't seem appealing at all. No morning newspaper, no free internet, and so far, hot water on just one day. There were a few excellent reviews of this property, they can't be believed. Its 3 stars at best, and in that category, it gets the stars only because it is spacious and probably once was a four star property with all the frills, but is sinking fast due to lack of daily upkeep, routine maintenance, and tender loving care.

  • Stayed February 2010, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank EnviroTravel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jeff-Wood-GM, General Manager at Crowne Plaza Dallas Market Center, responded to this review, June 2, 2010
Thank you for your comments. It is nice to now that you could take advantage of our special rate offer, and that you were able to take advantage of the amenities our hotel has to offer with the savings. I hope that when your travels bring you back to Dallas that you will stay with us again.

Sincerely,

Jeff Wood
General Manager
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Oklahoma
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed February 7, 2010

I went to Priceline to name my own price after reading another post. I asked for a 3.5 Star around Dallas' Love Field for $35 and Crowne picked up! It was the best value I've ever gotten for a room! Great accommodations and service! Just a few miles North you can find great shopping outlets including Sam Moon- and within 5 miles to the South is Market Center. Easy access to I-35! GREAT VALUE! With the money we saved on the room, we ate downstairs in the restaurant. It was very expensive- BUT WORTH IT! The Wild Mushroom App was amazing! At this rate- I will return often! Even after taxes- it was under $50! Thanks for the tip!

  • Stayed February 2010, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank pi_99
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jeff-Wood-GM, General Manager at Crowne Plaza Dallas Market Center, responded to this review, June 2, 2010
Thank you for your comments. It is nice to now that you could take advantage of some of our great rate offerings, and that you were able to take advantage of the amenities our hotel has to offer with the savings. I hope that when your travels bring you back to Dallas that you will stay with us again.

Sincerely,

Jeff Wood
General Manager
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EVERYWHERE
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed February 2, 2010

This place was a dump, the rooms are very outdated, the air didn't work, when I called the front desk the phone rang 33 times before anyone answered...then they wanted to bring a man up to fix the air while we were in the room at almost 12:00 am!!!!

Finally they moved us to another room on another level!

We checked into our room looking for rest, instead we were treated like dirt and inconvenienced!

NEVER AGAIN!

  • Stayed February 2010, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank gowinsouls
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jvillasenor, Manager at Crowne Plaza Dallas Market Center, responded to this review, February 16, 2010
Thank you for taking the time to comment on your stay with us. I truly apologize for the problems you encountered at our hotel. However through your feedback, we are able to focus on area were we may improve upon. Guest comments and concerns are vital in helping us in making Crowne Plaza Dallas Market Center a better place.

Again, thanks for your time. On behalf of my entire staff and my self, I apologize and hope that you will return and we can offer you a more pleasant hotel experience.

Best regards,

Jorge Villasenor
Revenue Manager
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los angeles
Level Contributor
24 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed November 1, 2009

stayed for one night. Generally, it's good, clean. Location is perfect if you need to go to Southwestern Medical Center. But one issue with my room. I can hear TV sound from the locked door (not my entrance door) in my room. That's not pleasant.

  • Stayed October 2009, traveled as a couple
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank JWU_CRP
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jeff-Wood-GM, General Manager at Crowne Plaza Dallas Market Center, responded to this review, May 7, 2010
Thank you for your review! Our hotel is ideally located for does visits to UT Southwestern Medical Center being that we are only 5 minutes away. We apologize for any inconvenience experienced. However, it is thru guest feedback that we are able identify areas that we may improve upon. We hope you will stay with us again when you visit the UT southwestern medical center.
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Baytown, Texas
Level Contributor
636 reviews
172 hotel reviews
common_n_hotel_reviews_1bd8 434 helpful votes
Reviewed October 28, 2009

This was my third visit in the last couple of years to Crowne Plaza Market Center. It has most definitely improved over the years. I found the room to be excellent and also found that the employees have been retrained and are really great. They all are helpful and want to make your stay great. The ultimate test probably is I ordered room service at 10:50 P.M. when they close at 11:00 P.M. and it was no problem and they were happy to take care of me. The parking is free and well lighted and the property is located on the Stemmons Freeway making it easy to get downtown, to Market Center, Love Field,or the American Airlines Arena. I would definitely stay here again. They do have a nice bar and small restaurant, indoor pool, and the best fitness equipment around.

  • Stayed October 2009, traveled with friends
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank cokerbud
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jeff-Wood-GM, General Manager at Crowne Plaza Dallas Market Center, responded to this review, June 2, 2010
Thank you for your review! Your comments about our hotel are very much appreciated. We make every effort to provide great service and a good night's sleep. It is nice to hear that we accomplished just that during your stay, and that you were able to take advantage of the amenities we offer. I hope that when your travels bring you back to Dallas that you will stay with us again.

Sincerely,

Jeff Wood
General Manager
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U.S.
1 review
Reviewed October 8, 2009

We stayed there recently for a concert and got a great rate on Priceline. Clean, free wireless and parking! Room and bathroom was clean. Only thing that I didnt like was the air cond. unit was on when we got to our room and it was FREEZING COLD! We turned it off but the floor was so cold to walk on with bare feet. As a result, the room turned muggy because it was so cold. Other than that, no complaints.

Stayed September 2009, traveled on business
Helpful?
Thank hapa_kolea
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jeff-Wood-GM, General Manager at Crowne Plaza Dallas Market Center, responded to this review, May 11, 2010
We appreciate you sharing these comments with us. Thru guest feedback is that we are able identify areas that we may improve upon. Our number one goal is guest satisfaction. Furthermore thank you for letting us now that you enjoyed the amenities our hotel has to offer. We look forward to serving you again in the near future.

Jeff Wood- General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Crowne Plaza Dallas Market Center

Property: Crowne Plaza Dallas Market Center
Address: 7050 N Stemmons Fwy, Dallas, TX 75247-5100
Phone Number:
Location: United States > Texas > Dallas
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access
Hotel Style:
#66 Business Hotel in Dallas
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Crowne Plaza Dallas Market Center 3.5*
Number of rooms: 354
Official Description (provided by the hotel):
Experience the Crowne Plaza Dallas Hotel Market Center and find yourself in a stunning, totally non-smoking, newly renovated Dallas hotel conveniently located just minutes from downtown Dallas. We are also less than 3 miles from Love Field Airport. The Crowne Plaza Dallas Hotel Market Center is also centrally located within three miles of the Dallas Medical Center which includes UT Southwestern Medical Center, the Aston Center, Scottish Rite, Parkland, St. Paul, Children's, and Zale Lipshy hospitals. The Crowne Plaza Dallas Hotel Market Center is located minutes north of the American Airlines Center, home of the Dallas Mavericks, Dallas Stars, and the Dallas Desperados. If coming for an event please call and ask for the American Airlines Center rate. ... more   less 
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Also Known As:
Crowne Plaza Dallas Market Hotel Dallas
Dallas Crowne Plaza

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