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Crowne Plaza Dallas Market Center
Ranked #134 of 206 Hotels in Dallas
Reviewed October 31, 2011

Using a ballroom for a scrapbooking weekend worked OK again this year. Catered Saturday lunch was cold and late; Sunday was better. Room for two with king bed was roomy, but AC not enough; connecting to double room, which was small, hot, no hot water and worse service.

Room Tip: Corner king room very room with upholstered couch and chair.
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  • Stayed: October 2011, traveled with family
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Thank dabby52
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jeff-Wood-GM, General Manager at Crowne Plaza Dallas Market Center, responded to this reviewResponded November 14, 2011

Thank you so much for taking the time to post your comments. We sincerely apologize that the service you experienced during your stay did not meet your expectations. We continuously strive for service excellence and it is obvious this was not reflected in your stay. Thanks again for your comments as we are always looking for ways to improve our service. We hope that when your travels bring you back to Dallas you will stay with us again and let us show you that we can do better.

Jeff Wood
General Manager

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541 - 547 of 636 reviews

Reviewed October 2, 2011

I wish I had read some of the reviews on this site before our office decided to come to Dallas for a weekend getaway to Medieval Times. We looked at the pictures on the Crowne Plaza website and they made the hotel look WAY better than it actually was.
#1- We had several children with us that were looking forward to swimming in the pool. Your
indoor pool was way smaller than the picture made it appear online and it was freezing! (We thought it was supposed to be heated) and so the kids really didn't want to swim. They kept going to the hot tub. I also just want to say that you might want to put some kind of traction surface down on the tile between the hot tub and the pool as i saw many guests slip and fall. It's a lawsuit waiting to happen.
#2- I also saw some shady characters hanging around the premises.
#3- It's 2011, can you get rid of the 1992 25" tube televisions? All of the nice places I've stayed have updated their TV's to the flat screens.
#4- Our room was clean, but when we went to the ice machine ( on the 11th floor) there was a ton of rust and corrosions on the top. It looked kinda gross and made me wonder what I had in my drinking glass.
#5- The lobby was nice and I did appreciate the free parking.

  • Stayed: October 2011, traveled with friends
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2  Thank Brandi B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jeff-Wood-GM, General Manager at Crowne Plaza Dallas Market Center, responded to this reviewResponded October 11, 2011

Thank you for your review! Your comments about our hotel are very much appreciated. Our goal is for all guests to have a great night's sleep and to enjoy our hotel services. However through your feedback, we are able to focus on area were we may improve upon. Guest comments and concerns are vital in helping us in making Crowne Plaza Dallas Market Center a better place.

We hope you will stay with us again when you visit Dallas.

Sincerely,

Jeff Wood
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 13, 2011

We used this hotel for a two night stay to catch a football game. The room size was good, air was only fair considering how hot it was. Service was also good. The downside I saw was uness you rented a car there is nothing in walking distance to get food other than the hotel food. They do have a shuttle van that we used a couple of times. Room service closes at 11 PM and we got back at 11:05 and the kitchen was shut down so we ordered in pizza and ate in the lobby.

The pool is inside and not that appealing. If you just need a good room it is fine. If you are looking for a more of a destination hotel or a more central to downtown hotel it is best to look elsewhere.

  • Stayed: September 2011, traveled with friends
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Thank emcman
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jeff-Wood-GM, General Manager at Crowne Plaza Dallas Market Center, responded to this reviewResponded September 14, 2011

Thank you for taking the time to comment on your stay with us. Our goal is for all guests to have a great night's sleep and to enjoy our hotel services. However through your feedback, we are able to focus on area were we may improve upon. Guest comments and concerns are vital in helping us in making Crowne Plaza Dallas Market Center a better place. We hope you will stay with us again when you visit Dallas.

Best regards,

Jeff Wood
General Manager

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Reviewed September 8, 2011

This is one of the three or four hotels in the area that I stay at very regularly. I like the location, and generally the staff is pretty friendly--although I must say that other than checking in and out, I haven't had to deal with staff very often, which is to say that not much goes wrong here. This is my favorite hotel in the area, primarily because of the rooms which are always very comfortable and most importantly, clean. The restaurant and bar are very near the lobby and are always filled with guests having a great time, and the food is pretty good. The elevators are very fast--an important element to those of us who need to get out of the hotel quickly in the mornings. I would recommend this hotel to anyone, and will probably run into you on one of my many future stays here.

  • Stayed: July 2011, traveled on business
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Thank zoomblur
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jeff-Wood-GM, General Manager at Crowne Plaza Dallas Market Center, responded to this reviewResponded September 12, 2011

Thank you for a very nice review! It is always good to hear from guests who have enjoyed their stay. We appreciate your business and look forward to your return.

Sincerely,

Jeff Wood
General Manager

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Reviewed September 4, 2011

Stayed with a group of 30 women for one night at the Crowne Plaza on Friday, August 26 for WOF. Check in was smooth & they held our bags for us while we went to our activities at the AAC. Our group had rooms on the 12th floor.

The room was a little hot when we arrived, but we turned the dial down & it cooled off nicely. The room was spacious with two nice sitting chairs & another chair at the desk. The walls were covered in wall paper that was peeling off in spots. The beds were small (full sized), but there was just two of us so it didn’t matter. We didn’t use the tv, so cannot comment on it. Finding ice took us to 3 floors & the vending machines only took credit cards. The hotel made dinner for our group that night that included salad, chicken, potatoes, veggies, rolls, & dessert. All of it was really good for a hotel food.

The next morning, the shower was extremely strong and felt so good. The bathroom had some small areas of mildew. Breakfast was more than just cereals & breads; it included an omelet maker who could also make pancakes & other grill items. This was a very nice touch.

  • Stayed: August 2011, traveled with friends
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1  Thank KGod76
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jeff-Wood-GM, General Manager at Crowne Plaza Dallas Market Center, responded to this reviewResponded September 12, 2011

Thank you for your review! Your comments about our hotel are very much appreciated. Our goal is for all guests to have a great night's sleep and to enjoy our hotel services. However through your feedback, we are able to focus on area were we may improve upon. Guest comments and concerns are vital in helping us in making Crowne Plaza Dallas Market Center a better place.

We hope you will stay with us again when you visit Dallas.

Sincerely,

Jeff Wood
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 29, 2011

We stayed here during the last few days of business travel.

The good...
Location is pretty good if you need to get on / off I35. Centrally located.
We got extra points for our stay.
Staff was friendly.

The bad...
Hot. We were on the top floor, big room. Unfortunately, Dallas is in the middle of a crazy heat wave which made our west facing room hot.
This is an older hotel. As such, expect some things to be dated

  • Stayed: August 2011
    • Value
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Thank jimscantlin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jeff-Wood-GM, General Manager at Crowne Plaza Dallas Market Center, responded to this reviewResponded September 12, 2011

Thank you for taking the time to comment on our hotel. Your comments are important and we can certainly use your feedback to improve our services for future guests. We strive for excellence in all areas of our hotel. I hope that when your travels bring you back to Dallas you will stay with us again.
Sincerely,

Jeff Wood
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 23, 2011

I got this hotel through a discount hotel service. Parking was ample and worked for us. We wanted a king room, but they only had doubles left however that was not a big deal. Room was nice, very clean and had a great view. The room smelled nice, furnishings were clean and the bed had nice sheets and was comfy. The wallpaper needs to be replaced, however...the location, comfort and cleanliness makes it perfect for a one night stop over. Soooo close to Love Field too!

  • Stayed: August 2011, traveled with family
    • Value
    • Sleep Quality
    • Cleanliness
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1  Thank dsg560
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jeff-Wood-GM, General Manager at Crowne Plaza Dallas Market Center, responded to this reviewResponded September 12, 2011

Thank you for your review! Your comments about our hotel are very much appreciated. Our goal is for all guests to have a great night's sleep and to enjoy our hotel services. However through your feedback, we are able to focus on area were we may improve upon. Guest comments and concerns are vital in helping us in making Crowne Plaza Dallas Market Center a better place.

We hope you will stay with us again when you visit Dallas.

Sincerely,

Jeff Wood
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Crowne Plaza Dallas Market Center

Address: 7050 N Stemmons Fwy, Dallas, TX 75247-5100
Phone Number:
Location: United States > Texas > Dallas
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access
Hotel Style:
#66 Business Hotel in Dallas
Price Range: $91 - $164 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Crowne Plaza Dallas Market Center 3.5*
Number of rooms: 354
Official Description (provided by the hotel):
Experience the Crowne Plaza Dallas Hotel Market Center and find yourself in a stunning, totally non-smoking, newly renovated Dallas hotel conveniently located just minutes from downtown Dallas. We are also less than 3 miles from Love Field Airport. The Crowne Plaza Dallas Hotel Market Center is also centrally located within three miles of the Dallas Medical Center which includes UT Southwestern Medical Center, the Aston Center, Scottish Rite, Parkland, St. Paul, Children's, and Zale Lipshy hospitals. The Crowne Plaza Dallas Hotel Market Center is located minutes north of the American Airlines Center, home of the Dallas Mavericks, Dallas Stars, and the Dallas Desperados. If coming for an event please call and ask for the American Airlines Center rate. ... more   less 
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Also Known As:
Crowne Plaza Dallas Market Hotel Dallas
Dallas Crowne Plaza

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