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“Best hotel in DFW” 5 of 5 stars
Review of Hotel Crescent Court

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Hotel Crescent Court
Ranked #42 of 200 Hotels in Dallas
Certificate of Excellence
Shreveport, Louisiana
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
“Best hotel in DFW”
5 of 5 stars Reviewed December 4, 2012

Great location in Dallas near exellent restaurants and shoppping. Best staff, always accommodating. Beautiful lobby and wonderful spa. We always book this hotel when traveling to Dallas as they treat us like family.

Room Tip: Suites are beautiful but some have spiral staircase with a bedroom upstairs which means that all lug...
See more room tips
  • Stayed December 2012, traveled with friends
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
1 Thank dcamus
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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386 reviews from our community

Traveler rating
    229
    80
    46
    17
    14
See reviews for
64
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (73)
Date | Rating
  • English first
  • French first
  • Italian first
  • Japanese first
  • Russian first
  • Any
English first
Level Contributor
11 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
2 of 5 stars Reviewed December 1, 2012 via mobile

The hotel needs a good amount of work. The carpets are old and they look dirty. Service is slow. The only good thing is the Restaurant NOBU. We were 8 couples, and they all complained about the state of the hotel.

Stayed October 2012, traveled with friends
Helpful?
Thank Anita K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level Contributor
194 reviews
47 hotel reviews
common_n_hotel_reviews_1bd8 180 helpful votes
4 of 5 stars Reviewed December 1, 2012

I really enjoyed our stay at this hotel. The room was very nice - there was a juliette balcony that opened onto the courtyard, which had a nice waterfall. There is a high-end department store at the property. The concierge, Ashley, was fantastic and always went above and beyond for us. She was really impressive. The male concierge (in his 40s), not so good - I thought he was lazy and provided the least amount of effort in his service, which is unacceptable for a hotel of this caliber. The car service was also nice, though the car was not always available and we had to get a taxi back on two occassions. The hotel is in a very nice and safe area. There is a trolley that takes you uptown to the West End Village, which is a cute shopping area. There are many restaurants nearby.

  • Stayed October 2012, traveled as a couple
    • 3 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 3 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
Thank WorkToTravel123
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
McKinney, Texas, United States
Level Contributor
249 reviews
71 hotel reviews
common_n_hotel_reviews_1bd8 59 helpful votes
5 of 5 stars Reviewed November 25, 2012

My husband and I use this hotel as our "stay-cation" spot here int he Dallas area. Whenever we need a "time out" of the suburbs, we travel to the city to take in the happenings and stay at the Crescent. What an oasis! The spa is top-notch, and the service throughout the hotel is worth the price. Would stay here again and again.

  • Stayed December 2011, traveled as a couple
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank NinaTrav
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chicago, Illinois
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed November 16, 2012

We made a reservation with this hotel over 2 months ago, for one night for a wedding. We live in Chicago, and several weeks ago realized we wouldn't be able to make it to Dallas. I called and cancelled, and then 3 days before the wedding I called to make sure our name wasn't in their reservation system. They assured me it wasn't. I didn't get the name of the person I spoke with, but do have the cell phone records of the date and time I called.

Our credit card was charged anyways, and the woman on the phone at the Crescent, who works in accounting, was extremely rude, and said that if we didn't have our cancellation number, or the name of the person who we spoke with, that it was "too bad" and we would have to pay up.

I'm really turned off of this place and can't believe the poor quality of customer service, I was treated like garbage by her. Is this some scam that I am doing? Running around making reservations for weddings at hotels, then not showing up and then claiming that I cancelled, when really I didn't? I'm shocked at how poorly we were treated over this matter. There was obviously an error somewhere along the way, and our reservation was not properly cancelled.

The manager is away on vacation, and apparently there is no one else at the hotel I could speak to in the meantime. Really?

For such an expensive, upscale place, they really do treat their customers like crap, and care more about making money off them, then providing quality service.

  • Stayed November 2012, traveled with friends
    • 1 of 5 stars
      Service
Helpful?
2 Thank CatherineSChicago
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dallas
Level Contributor
35 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 stars Reviewed November 8, 2012

Great location. Walking distance to trolley, downtown and McKinney Ave filled with restaurants and shops. Clean, safe, upscale area. Gorgeous downtown skyline. We have been a client for years and will still keep coming back. Hotel is beautiful and has a garden/atrium area with flowers and a fountain. Staff is wonderful...everyone from the front desk to sales staff and banquets. Sue Rivers and Samantha Dugger are wonderful work with. Would highly recommend. Kind, professional Texas hospitality.

Room Tip: Atrium view is beautiful.
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Stayed November 2012, traveled on business
Helpful?
2 Thank Kimmarcelle
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DFW Metroplex, Texas
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed November 5, 2012

Stayed here on a fun trip downtown and really loved the service. The hotel was perfect everything well kept, top notch worth every penny! You can't go wrong with a stay here! The convenience store across the street has great breakfast tacos and burritos BTW. If you stay Saturday night, Starbuck's isn't open Sunday morning so don't forget to ask for extra coffee @ the front desk.

  • Stayed September 2012, traveled as a couple
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank WvCox
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hotel Crescent Court

Property: Hotel Crescent Court
Address: 400 Crescent Ct, Dallas, TX 75201-1838
Location: United States > Texas > Dallas > Oak Lawn
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Children Activities (Kid / Family Friendly) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#10 Spa Hotel in Dallas
#11 Family Hotel in Dallas
#12 Romantic Hotel in Dallas
#24 Luxury Hotel in Dallas
#25 Business Hotel in Dallas
Price Range (Based on Average Rates): $$$
Hotel Class:4.5 star — Hotel Crescent Court 4.5*
Number of rooms: 220
Official Description (provided by the hotel):
Featuring undeniable charm that is quintessentially Texan, we meld sophistication and heritage into an experience that is uniquely ours to share with you. With our immersive spa, renowned dining, and serene pool just moments away from the trolley, our tranquil world opens up to a universe filled by arts, shopping and entertainment districts. This is country club living with the city at hand. This is Hotel Crescent Court. ... more   less 
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Also Known As:
Rosewood Crescent Court Dallas
Rosewood Crescent Court Hotel Dallas
Crescent Hotel Dallas

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