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“Excellent hotel for the business traveller”

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The Fairmont Dallas
Ranked #18 of 201 Hotels in Dallas
Certificate of Excellence
GreenLeadersGold level
Rio de Janeiro, Brazil
Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
“Excellent hotel for the business traveller”
4 of 5 bubbles Reviewed June 19, 2014

THis reviewer travels a lot for business and is hardly surprised, but I have to say that the Fairmont does all the basics right (no mean feat) and lots of little attentions and above all brilliat service make this just a little more special / comfortable.
Of course this probably comes from some clever epople at customer experience Dpt, but I give to them that it is really well executed.
Extra hats off to the quality of the food/drinks offering, a cut above equivalent hotels.and to Mr Tony Bennett at the door.

  • Stayed April 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank FalcoPeregrinus95
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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1,838 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (325)
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New York
Level Contributor
86 reviews
43 hotel reviews
common_n_hotel_reviews_1bd8 72 helpful votes
3 of 5 bubbles Reviewed June 19, 2014

I think people have captured it. My AC didn't work. I felt like I was breathing air produced a year ago. Bathroom was Euro-small. Location is great because you are equidistant from arts district and the up and coming area down at Main. Unlike some of the reviewers, I thought everyone on staff was courteous and genuine. They just need to update the rooms - as they have started doing at the San Francisco Fairmont. Yes, its all about money.

  • Stayed June 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank golflefty
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KatieNorwood, Public Relations Manager at The Fairmont Dallas, responded to this review, July 1, 2014
Hello and thank you for taking the time to share your comments. We would like to extend our sincere apologies for the inconvenience experienced with the air conditioning system during your stay. We are disappointed to hear that your guestroom did not meet your expectations. I will share your experience with our hotel leadership team to ensure that these issues are properly addressed, and again we truly apologize for the inconvenience. I sincerely hope that we will have the opportunity to serve you in the future. Thank you again.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
Level Contributor
52 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
3 of 5 bubbles Reviewed June 18, 2014

Theres something not quite right at thsi hotel. On teh face of it its wonderful. The rooms are lovely and generally well set out, the pool is superb and with the new gym equipment it is a very good gym ( i personally would move it to look over teh pool rather tahn put it in the cellar though). To my mind though the hotel is lacking synergy. everyone works hard and when you raise an issue they tend to deal with it but it would be better to not have issues. I was there at the same time as the Salesforce conference which meant breakfast was a disaster.Really - 30 mins for two poached eggs!!! The hotels not cheap either so its fair to expect quality. The one real strong comment I have is that the MENU is extremely weak. Not a great choice at all in the restaurant and don't get me started on the in room menu. All made worse by an OBLIGATORY 20% service charge. I like to pay gratuity appropriate to the service not have it added. So bottom line. will I stay here again. YES if at the weekend as I want a pool. Otherwise during the week NO - overpriced and average.

Room Tip: overlook the pool if possible and insist on a table for room service - not all food comes on a table...
See more room tips
  • Stayed June 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank baguette15
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Providence Village
1 review
4 of 5 bubbles Reviewed June 13, 2014

Messed up reservation that led to bad vacation & tried to rectify situation with a free breakfast that was dated wrong so I could not even use that. Lack of care for messing up reservations is not what I'm used to at "nice hotels" Only bright spot is Phillip at concierege desk!!!

  • Stayed June 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Fairmont Hotels & Resorts

Helpful?
Thank Michael V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Texas
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 bubbles Reviewed June 12, 2014

The hotel and its location were great! My only complaint would be the soft mattress. It is walking distance to the Perot Museum, valet parking is wonderful and they have the finest concierges around!!

  • Stayed June 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Fairmont Hotels & Resorts

Helpful?
1 Thank Melanie T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level Contributor
41 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
4 of 5 bubbles Reviewed June 12, 2014

My husband and I always stay in the fairmont hotels and this one did not disappoint. The rooms were lovely with a cool Texas feel. The buffet breakfast has everything you need to start your day! The staff are friendly and the hotel is in the perfect location! The only reason I didn't give the hotel an excellent was because we upgraded to the suit , the bedroom and living room was huge but the bathroom was teeny but that is me being really picky!!

  • Stayed April 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Janenormanjnr
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KatieNorwood, Public Relations Manager at The Fairmont Dallas, responded to this review, June 13, 2014
Hello and thank you very much for taking the time to share your feedback on Trip Advisor. We thank you for your loyalty in choosing Fairmont Hotels & Resorts, and we are pleased that you enjoyed your first time at The Fairmont Dallas. I am glad to hear that our hotel colleagues provided excellent service and that you enjoyed our city-center location in the downtown Dallas Arts District. We hope to see you again at The Fairmont Dallas very soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Spring
1 review
3 of 5 bubbles Reviewed June 11, 2014 via mobile

Hotel lobby, restaurant, and bar all very nice. Nice location convenient to musuems, park, trolley, etc
Room was nothing special but not bad. Spacious and nice sized closet.However air conditioner did not work well at all. Had it down to 64 degrees and still not cool. Woke up hot at night. And there was a water noise in the wall at all times.
Also granted checkout was busy it took 45 minutes to get car from valet. The so called system of putting keys in a box and not in any order is not timely and efficient. Lastly will need to call hotel tomorrow to have them credit me for breakfast the last morning as it wasn't on bill yet at checkout. They billed it to my card even when I had breakfast included. The first day was taken care of fine. Just something to hassle with that hotel should have noticed before charging. Also bill given under door didn't include the $50 credit that was included in my rate so had to request that to be put on. Just little hassles to deal with. Maybe if the ac worked properly and I didn't have to wait for my car for so long these things wouldn't bother me so much.

Stayed June 2014
Helpful?
Thank Shells8214
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about The Fairmont Dallas

Property: The Fairmont Dallas
Address: 1717 N Akard St, Dallas, TX 75201-2301
Phone Number:
Location: United States > Texas > Dallas
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#3 Green Hotel in Dallas
#8 Family Hotel in Dallas
#9 Romantic Hotel in Dallas
#13 Business Hotel in Dallas
#14 Luxury Hotel in Dallas
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — The Fairmont Dallas 4*
Number of rooms: 545
Official Description (provided by the hotel):
In Texas we do things in a big way, and The Fairmont Dallas is no exception amongst hotels in Dallas, TX. In this modern city of soaring skyscrapers, The Fairmont Dallas luxury hotel sets the standard for style and elegance. With our ideal location in the heart of the Downtown Dallas Arts District, we are situated just moments from incredible fine dining, shopping, arts and world-class entertainment. Newly redesigned luxurious guest rooms and suites offer warm hospitality, modern décor and that special Texas flair for an unrivaled travel experience. Fairmont Gold, an exclusive boutique lifestyle experience, is designed to fulfill the needs of the discerning business executive and leisure traveler, with elite lounge access and all of the comforts of home. Enjoy The Pyramid Restaurant & Bar’s four-star cuisine and a Starbucks conveniently located on the lobby level. ... more   less 
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Also Known As:
The Fairmont Dallas Hotel Dallas
Fairmont Dallas
Dallas Fairmont

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