We opted for the more expensive "gold" suite which promised private check in and out--check out is not a problem although we might add that we called to say we were leaving and our keys would be in the room and have yet (4 days later) to receive a receipt via mail or email!! Our 5:00PM Saturday check in required standing in line behind at least 6 parties (and we can't believe they were all "gold" customers)-there was no attempt to try and offer "private" service as no one asked us anything until we made our (slow) way to the front of the line.
Our luggage had been handed over to the bellman at the valet car area out front and after waiting for 45 minutes in our suite, we called the "special" concierge number for suite holders on our floor and were originally told by the young man that answered that everyone was probably running slow due to people checking in; ok-another 20 minutes and we called again and this time a much more involved, concerned young man answered and found our bags (had been left in the lobby unattended we assume) and they quickly were brought to us--really chaotic and bad start for a $500+ room. Front desk staff could have been nicer-we've been treated as well or better checking out at the local Target. We also were placed in the first suite absolutely next door to the elevator but found that (thank goodness) this did not impose any noise problems for us (maybe the floor wasn't fully occupied)--but it did feel that we were given the first room there so no one else would have to have it. Our suite also connected to another room (nonsuite) that was occupied by some ladies who did not always use their inside voices-we weren't happy at this but they were thankfully gone much of our stay so noise did not develop into a problem.
Room service was expensive but delicious and was delivered promptly by a very nice waitperson. He requested (TWICE!) that we call immediately after dinner to have our room service cart removed--this took TWO calls to happen-that's ok-just seems that only about one-half the people at this hotel are concerned with service.
We did leave a breakfast menu on our doorknob and breakfast was (again promptly) delivered at the requested time-it was delicious but slighty cool. We left shortly after breakfast-check out time was 12:00 noon but housekeeping tried to come in at 9:30AM!! Just a warning. Valet staff were prompt and considerate.
Overall we enjoyed our stay (the suite was large, immaculate and beautifully decorated) but this hotel could work harder to provide a more across-the-board dedication to customer service.
- Official Description (provided by the hotel):
- In Texas we do things in a big way, and The Fairmont Dallas is no exception amongst hotels in Dallas, TX. In this modern city of soaring skyscrapers, The Fairmont Dallas luxury hotel sets the standard for style and elegance. With our ideal location in the heart of the Downtown Dallas Arts District, we are situated just moments from incredible fine dining, shopping, arts and world-class entertainment. Newly redesigned luxurious guest rooms and suites offer warm hospitality, modern décor and that special Texas flair for an unrivaled travel experience. Fairmont Gold, an exclusive boutique lifestyle experience, is designed to fulfill the needs of the discerning business executive and leisure traveler, with elite lounge access and all of the comforts of home. Enjoy The Pyramid Restaurant & Bar’s four-star cuisine and a Starbucks conveniently located on the lobby level. ... more less
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- Also Known As:
- The Fairmont Dallas Hotel Dallas
- Fairmont Dallas
- Dallas Fairmont