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“Basic hotel slightly dated but functional and clean”

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The Fairmont Dallas
Ranked #18 of 201 Hotels in Dallas
Certificate of Excellence
GreenLeadersGold level
Adelaide, Australia
Level Contributor
141 reviews
44 hotel reviews
common_n_hotel_reviews_1bd8 56 helpful votes
“Basic hotel slightly dated but functional and clean”
4 of 5 bubbles Reviewed January 27, 2013 via mobile

Comfy beds clean rooms. Slightly dated in the north tower more noticeable in the hallways then the rooms. Friendly staff. Restaurant was OK for breakfast, seemed a little pricey. Room very cheap from price line, 75 dollars.

  • Stayed January 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank sagreatdan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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1,838 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (325)
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English first
London, United Kingdom
Level Contributor
103 reviews
62 hotel reviews
common_n_hotel_reviews_1bd8 82 helpful votes
4 of 5 bubbles Reviewed January 26, 2013

We really enjoyed this hotel. Our room was in the 'gold' floors which gave us an upgraded room (which was massive) and access to the well stocked Gold Lounge. Highly recommended and we'd go back if we're in the city again, definitely.

Stayed December 2012, traveled as a couple
Helpful?
1 Thank craiglegrice
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
La Canada Flintridge, California
Level Contributor
240 reviews
60 hotel reviews
common_n_hotel_reviews_1bd8 91 helpful votes
5 of 5 bubbles Reviewed January 25, 2013

From the time I arrived until leaving, the staff made me feel like royalty! I was at this hotel for 3 nights for a business meeting. The staff were pleasant, welcoming & very helpful. Room service food was delicious & promptly delivered. Room noise from surrounding rooms was almost nil, which is refreshing!!! There was a little elevator noise, but it was tolerable. And there was no safe, which would've been nice. I was in the South Tower, 18th floor with great views, soft comfy towels & soothing decor. Our meeting agenda was packed, so it was really important to come back to a quiet, relaxing oasis each night! Thanks!!!

  • Stayed January 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Passport-Maven
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KatieNorwood, Public Relations Manager at The Fairmont Dallas, responded to this review, January 29, 2013
Hello and thank you for sharing feedback regarding your stay at The Fairmont Dallas. We are pleased that you enjoyed your guest room accommodations during your stay at our city-center hotel. Our colleagues strive to ensure that guests receive warm and engaging service, and I’m pleased to hear that your experience reflected that commitment. We hope to have the opportunity to serve you on your next visit to Dallas!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Newport Beach, California
Level Contributor
121 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 73 helpful votes
5 of 5 bubbles Reviewed January 25, 2013

From the second we arrived until we left, this was a great experience. The staff was extremely well-trained, polite, friendly, responsive and eager to please. If you have the opportunity, ask for always-smiling and happy bellman TONY BENNETT. You will feel welcomed by his high level of service and helpfulness. JAMES in the lobby lounge created THE best Plymouth martini, ever. It was super cold and almost syrupy. The newly remodeled rooms were comfortable, nicely decorated and CLEAN. The banquet food was pleasing to our eyes as well as our taste buds. The servers were attentive, friendly and pleasant. The hotel location is excellent.
(Only one slight problem: Concierge Rob told us that he had confirmed our reservation for 8:15 with the restaurant manager at a close-by steakhouse. Really … he called back to our room too quickly for such a call to be made, but he assured us we had 8:15 reservations. Well, our reservation was a total mystery to the manager, assistant manager and hostess. No reservations had been made by our hotel in the last hour. That was not cool, but the restaurant was eventually able to take care of us on a very busy Saturday night.)
Other than that one hiccup, we had a great time and felt very welcome by the staff at The Fairmont.

Room Tip: South tower rooms are farther from the highway, and very quiet.
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  • Stayed January 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Stephanie L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Perkins, Oklahoma
Level Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 bubbles Reviewed January 24, 2013

Stayed at the Fairmont for a business conference. I was on the upper floors that had be newly renovated. Renovations were nice. the sink leaked in the bathroom, but was taken care of quickly. Service was good and the concierge was very helpful.

  • Stayed December 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Dustin B B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chicago, Illinois
Level Contributor
58 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
5 of 5 bubbles Reviewed January 24, 2013

This was my first visit to The Fairmont Dallas. I was pleasantly surprised at the outstanding level of service. The valet, bellman and front desk staff were all extremely professional, courteous and helpful. But what really stood out were the staff at the President's Club Gold Lounge. They all made me feel comfortable and relaxed; they were always offering to help and frequently provided me with tips on what to see or how to best enjoy the area. They were also accommodating to every request. It's always a pleasure to meet people who truly excel at their jobs. I would like to call out Zach Dittler, Donna Turner and Jennifer Chen. All three truly went above and beyond to ensure I had an excellent stay. Thanks to all, I would not hesitate to stay here next time I'm in Dallas.

Room Tip: I was at the end of the hall away from the elevators and it was very quiet. Also note that the room...
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  • Stayed January 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Barry F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KatieNorwood, Public Relations Manager at The Fairmont Dallas, responded to this review, January 29, 2013
Thank you for providing your feedback regarding your stay with us. We are very glad to hear that you enjoyed your arrival experience and the service provided by our dedicated Fairmont Gold colleagues. We hope that you will come back to visit us again very soon!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Fort Myers, Florida
Level Contributor
56 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
3 of 5 bubbles Reviewed January 23, 2013

Nothing make more unhappy after a long day of traveling that arrive to the front desk of a "nice" hotel and hear ...
I M VERY SORRY BUT YOUR ROOM IS NOt READY!!! ...even more unhappy I m when is 6.00 pm, so I opened my bags right at the lobby to get get my stuff to get change for my dinner. We got our room when we came back finally !!!! The Decor was new and very nice (6th floor), I recognized the smell of new wall paper. Other thing I can not understand is when you are in a suite and the bathroom is small and generic, the shower drain never work and the safe box was locked.Food was good and service at restaurant very nice. If I ever get back to Dallas i will try another place.

Room Tip: Better to stay in the South tower...
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  • Stayed January 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank regrace1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about The Fairmont Dallas

Property: The Fairmont Dallas
Address: 1717 N Akard St, Dallas, TX 75201-2301
Phone Number:
Location: United States > Texas > Dallas
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#3 Green Hotel in Dallas
#8 Family Hotel in Dallas
#9 Romantic Hotel in Dallas
#13 Business Hotel in Dallas
#14 Luxury Hotel in Dallas
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — The Fairmont Dallas 4*
Number of rooms: 545
Official Description (provided by the hotel):
In Texas we do things in a big way, and The Fairmont Dallas is no exception amongst hotels in Dallas, TX. In this modern city of soaring skyscrapers, The Fairmont Dallas luxury hotel sets the standard for style and elegance. With our ideal location in the heart of the Downtown Dallas Arts District, we are situated just moments from incredible fine dining, shopping, arts and world-class entertainment. Newly redesigned luxurious guest rooms and suites offer warm hospitality, modern décor and that special Texas flair for an unrivaled travel experience. Fairmont Gold, an exclusive boutique lifestyle experience, is designed to fulfill the needs of the discerning business executive and leisure traveler, with elite lounge access and all of the comforts of home. Enjoy The Pyramid Restaurant & Bar’s four-star cuisine and a Starbucks conveniently located on the lobby level. ... more   less 
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Also Known As:
The Fairmont Dallas Hotel Dallas
Fairmont Dallas
Dallas Fairmont

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