I'm surprised by the reviews that others have given this place.
I stay at Fairmonts frequently - and this property does not keep the brand standard.
I did not find the service levels to be what others have represented in their reviews - and it wasn't just one or two under performing employees. From checkout through bartenders, to the concierge - I was left with the distinct impression that there is a morale issue - or a management problem at this property.
It's a good location - so if you're interested in being in the core of Dallas, this works. If you want to experience the Fairmont brand level of service that is associated with their other properties - stay at one of the other high end hotels that will deliver value for money.
To the management at Fairmont Dallas
- deal with your front desk staff. Don't have president club members standing in line while 3 clerks chit chat with one client about what everyone got for Christmas.
- Fix your air conditioning so that north tower rooms are not 80 degrees at night
- heat your lobby. yes its "winter" in Dallas - but that does not excuse the fact that you needed to wear a coat to have a glass of wine in the lobby bar.
- Official Description (provided by the hotel):
- In Texas we do things in a big way, and The Fairmont Dallas is no exception amongst hotels in Dallas, TX. In this modern city of soaring skyscrapers, The Fairmont Dallas luxury hotel sets the standard for style and elegance. With our ideal location in the heart of the Downtown Dallas Arts District, we are situated just moments from incredible fine dining, shopping, arts and world-class entertainment. Newly redesigned luxurious guest rooms and suites offer warm hospitality, modern décor and that special Texas flair for an unrivaled travel experience. Fairmont Gold, an exclusive boutique lifestyle experience, is designed to fulfill the needs of the discerning business executive and leisure traveler, with elite lounge access and all of the comforts of home. Enjoy The Pyramid Restaurant & Bar’s four-star cuisine and a Starbucks conveniently located on the lobby level. ... more less
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- Also Known As:
- The Fairmont Dallas Hotel Dallas
- Fairmont Dallas
- Dallas Fairmont