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“Overall it is fine….but not quite up to the mark.”

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The Ritz-Carlton, Dallas
Ranked #4 of 203 Hotels in Dallas
Certificate of Excellence
London
Level 6 Contributor
101 reviews
52 hotel reviews
common_n_hotel_reviews_1bd8 70 helpful votes
“Overall it is fine….but not quite up to the mark.”
Reviewed November 28, 2013

Situated in the Arts district with some excellent museums just a few dollars ride away and not far from the business/Downtown area it is well located. The Fort Worth museums are about USD90 (each way) 'Uber' taxi ride away and worth a visit. The main shopping is in North Park Mall about a USD25 ride in a cab. As one would expect from a hotel of this class, service is very good. One must bear in mind though that at this price level things have to be pretty much perfect. The room was traditional in style and quite acceptable, if maybe getting a tad old with the cooling/heating a little noisy. Room noise/creep from others and plumbing was non-existent which is always a pleasure and rare. Window sound proofing is not the best, but OK. During our stay the outside temp was around freezing and there is no bathroom heating, or night blind/curtain and no ventilation in the toilet.... rather shameful! The Club Lounge is one of the best of all the hotels I have been in. The Staff are very helpful throughout the hotel. Housekeeping needs improvement, condiments and bathroom gels not always replaced, the whole room was missed completely one day and best of all, my washing was returned on hangers in nice plastic wraps but….unwashed! It seems to be mainly used by groups or companies and can be a little busy at times. Unless you are on the Club floor the internet is charged for and slow! Overall it is fine but not quite up to the mark.

  • Stayed November 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Rotate100
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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784 reviews from our community

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Rating summary
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  • Sleep Quality
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  • Service
  • Value
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Traveler tips help you choose the right room.   Room tips (126)
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English first
Iowa City, Iowa
Level 6 Contributor
112 reviews
49 hotel reviews
common_n_hotel_reviews_1bd8 56 helpful votes
Reviewed November 27, 2013

Was at the hotel for business. The Ritz always has great service. Lovely room, quiet.
I had a pedicure at the spa with Bryant which was without question the best pedicure I have had in my entire life- fantastic foot massage. I was advised that he also does reflexology. The spa area was clean and very well-appointed.

Room Tip: Ask for a corner room- three windows!
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  • Stayed November 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Helpful?
Thank bluestocking78
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Toronto, Canada
Level 6 Contributor
1,784 reviews
161 hotel reviews
common_n_hotel_reviews_1bd8 1,039 helpful votes
Reviewed November 26, 2013

This was my first stay at the Ritz Carlton Dallas. From the time I stepped out of the cab that took me from the airport to the time I checked out the experience was excellent. The staff were attentive, helpful and most pleasant without being too intrusive. The rooms are a decent size, very clean and well appointed. I loved the large bathroom and controlling the room temperature was simple.

While I didn't eat in the restaurant I did have several meals in the conference as part of the meetings I attended. The food quality and variety would definitely rate among the best I've had at a hotel as part of a conference and the free WiFi in the meeting space was most appreciated.

The hotel is within walking distance of downtown Dallas. However, there's little in the immediate neighborhood of great interest. The hotel bar is certainly an interesting place to people watch, particularly Thursday nights through the weekend.

  • Stayed November 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank John B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chicago, Illinois
Level 6 Contributor
205 reviews
45 hotel reviews
common_n_hotel_reviews_1bd8 128 helpful votes
Reviewed November 25, 2013

I did not stay at this property but did enjoy the spa and massage. The spa was great. The lockers were large and clean, steam room, sauna, whirlpool, and showers were great. Super clean, personal lounge guy for assistance. FYI - it is European type environment, nude is fine in all areas...thus very comfortable! What make this a five? Well, after my sauna I greeted with a glass of wine, yes, wine...a pretty good white. The massage was great. The room, the table and atmosphere was perfect. I will be back!

Room Tip: I did not stay in a room, but the spa is one of the best ever!
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  • Stayed November 2013, traveled solo
    • Value
    • Location
    • Cleanliness
    • Service
Helpful?
Thank spaboy12345
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chicago, Illinois
Level 5 Contributor
55 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed November 23, 2013

From the moment you arrive - exudes service and first class! Wonderful amenities - comfy linens - plush rooms! Great location to restaurants and sight seeing. Service and people are phenomenal!
Meeting rooms were very comfortable.

  • Stayed October 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Jakey413
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Huntington, NY
Level 6 Contributor
156 reviews
43 hotel reviews
common_n_hotel_reviews_1bd8 61 helpful votes
Reviewed November 11, 2013

This site does everything right. From valet to reception a very professionally run establishment. Most pleasant are the wonderful large rooms. Large windows allow for bright natural light. Room color palate was a lovely blend of golds and yellows. Extremely comfortable beds. High quality linens and amenities. Technology reasonably updated. Consistent turndown service. They actually still deliver breakfast with a beautiful cymbidium orchid. The health club is large and modern. The only issues I encountered were in the reservation process. The website and 800 number provided inconsistent information that was ultimately resolved by hotel staff. My new choice for travel in Dallas.

Room Tip: High floor for most light.
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  • Stayed November 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Huntingtongalpal
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Portland, Oregon
Level 3 Contributor
13 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed November 6, 2013

Would like to Thank ALL the Staff for their very attentive Service.
We had wonderful meals in a time that was stressful and appreciated the thoughtful gestures.
Emmanuel was a Gem and we our trip was made because of his professionalism.
We will be back because of the service we received. Thank you to Alex as well.

Stayed August 2013, traveled on business
Helpful?
Thank LovesMerlot
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about The Ritz-Carlton, Dallas

Property: The Ritz-Carlton, Dallas
Address: 2121 McKinney Ave, Dallas, TX 75201-1873
Phone Number:
Location: United States > Texas > Dallas > Oak Lawn
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Luxury Hotel in Dallas
#3 Spa Hotel in Dallas
#10 Business Hotel in Dallas
#14 Romantic Hotel in Dallas
#38 Family Hotel in Dallas
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — The Ritz-Carlton, Dallas 5*
Number of rooms: 218
Reservation Options:
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Also Known As:
Ritz-Carlton Dallas Hotel Dallas
Dallas Ritz Carlton
Ritz Dallas

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