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“Standard Ritz Service” 5 of 5 bubbles
Review of The Ritz-Carlton, Dallas

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The Ritz-Carlton, Dallas
Ranked #5 of 200 Hotels in Dallas
Certificate of Excellence
San Antonio, Texas
Level Contributor
67 reviews
53 hotel reviews
common_n_hotel_reviews_1bd8 92 helpful votes
“Standard Ritz Service”
5 of 5 bubbles Reviewed April 7, 2013

This hotel is just what you come to expect from Ritz Carlton. Valet service was prompt and friendly, check-in was courteous and efficient, rooms are well appointed, quiet, and spacious, and service abounds. We had room service every morning, and it was always on-time and just right. The spa was relaxing and refreshing. The shower was beautiful to look at (but lacked pressure). We would gladly return for the comfort, location and service.

  • Stayed January 2013, traveled on business
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank cstokely
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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691 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (120)
Date | Rating
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English first
New York. NY
Level Contributor
47 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
5 of 5 bubbles Reviewed April 2, 2013

Cant say enough great things .Traveled with my family for a long weekend and we were stuck due to Hurricane Sandy .They made each day a lot better. The Lounge was excellent . The staff was fantastic. Never disappointed with a Ritz. The Bentley to take you around town was a bonus.

  • Stayed October 2012, traveled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Awaywego23
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chicago, Illinois
Level Contributor
17 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 bubbles Reviewed March 21, 2013

This is a beautiful hotel - a typical Ritz done in a very traditional style with close attention paid to all architectutal and design details. The public areas - lobby, hall, restaurants, etc are always done nicely with big mouldings, soft lighting, high end carpets, fabrics and furnture and gorgeous flower arrangements. The outdoor pool was lovely with its purgolas, chaises, greenery, fountains and view of Dallas. The guest rooms were very comfortable with the same attention to detail, and as usual a very nice marble bath that is nicely laid out with good lighting. The Ritz is very good about stocking the in-room bars with water and coffee. All that being said, the Ritz is missing a little on small details - service wise. Although the hotel is sparkling clean, we had a few small issues with the service. 1st there is a complete bottle neck with the valets; they need to work out a better system. My husband called for a shoe shine and followed all of their instructions; they were never shined. We had no hand towels or toilet paper on the 2nd day. Our room was not cleaned until after 3pm, and the wi-fi (which is an additional fee) was incredibly slow. All of these are very small things but when you are paying Ritz prices, you should not have to worry these details.

  • Stayed March 2013, traveled on business
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank leon70_11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Saint Francisville, Louisiana
Level Contributor
10 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 bubbles Reviewed March 20, 2013

Just returned from a business conference in Dallas. It was held at the Ritz. Perhaps the most important thing at a hotel is the room. Our room was relatively large with an excellent layout. Bathroom was spotless and had both a tub and a first rate shower. One thing I particularly appreciated was a separate room for the toilet. If there was any complaint, it was that the bed was a bit too soft for my taste, but I like hard beds.
The Spa - when a hotel has one and time permits, I use the spa. I visited the one at the Ritz. Excellent massage by Matthew. A big man who really knows how to work the tension knots off of the back of the neck. The sauna and whirlpool were quite nice.
Had the pool been inside or heated, I would give the Ritz 5 stars. That was the only negative I found at the hotel.
The service was exceptional throughout. I had breakfast at Fearings - first class. I had yogurt with honey plus granola. A favorite. Coffee was quite good - something us folks from Lousiana are quite picky about.
Finally, the price was reasonable.
One other thing - the location. We got up early one morning and went for a walk. The hotel is very near to all the cool buildings in Downtown Dallas. Highly recommend that you do a walk from the hotel around the Downtown while you are there.
Our conferenced ended at noon. If I had thought ahead more, I may have taken a later flight to give myself time to go to the museum or just spend more time visiting the key sites downtown.

  • Stayed March 2013, traveled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank David T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Palm Beach, Florida
Level Contributor
33 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 bubbles Reviewed March 17, 2013

We stayed for four days at the Dallas Ritz and were extremely pleased. We stay at the Ritz a great deal because they offer consistent great service and luxurious amenities across the board. The Dallas Ritz meets if not exceeds those expectations. Everyone was friendly from the front door to the front desk to the housekeeping staff. Every request was met with a smile and fulfilled promptly. Room service is extremely prompt and the servers courteous. We stayed on the Club level and the ladies in the club room could not have been more pleasant and accommodating. I highly recommend the Ritz Dallas when traveling for business or for a family like us. Our teenagers were very happy here. Fearing's restaurant is an added plus. The food is amazing!!!! We had a great time at the Ritz in Dallas and hope to return!

  • Stayed March 2013, traveled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank katieG212
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Castle Rock, Colorado
Level Contributor
55 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
5 of 5 bubbles Reviewed March 14, 2013

This is a beautiful hotel with incredible service. Even though this hotel is very upscale, it feels very cozy and cimfortable. Great location in uptown, surrounded by wonderful restaurants. Fearings is a fantastic restaurant with impeccable service, located in the Lobby. Highly recommend ! The spa is also amazing , but a bit pricey.

  • Stayed December 2012, traveled with friends
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Joy H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Corona del Mar, California
Level Contributor
55 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
4 of 5 bubbles Reviewed March 14, 2013

As usual, the Ritz in Dallas is another fine property with excellent service.

Starting with the lobby, just love the floral decor which changes twice a week. Amazing. Speaking of lobby, they have nice surprises. In the morning, smoothie shooters, coffee to go at the bar, and the best are the tequila shots at 6pm daily, along with the Gaucomologist.

Love the Bentley house car. I think the hotel has one of the best gyms. Everything is new, clean equipment,towels, water bottles, and disposable earbuds -- and open 24 hrs. (Actually water bottles are every where.)

If you get Club Access, great spread, lounge and champagne.
I highly recommend the Dallas Ritz.

  • Stayed March 2013, traveled on business
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Islanddiva7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about The Ritz-Carlton, Dallas

Property: The Ritz-Carlton, Dallas
Address: 2121 McKinney Ave, Dallas, TX 75201-1873
Phone Number:
Location: United States > Texas > Dallas > Oak Lawn
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Spa Hotel in Dallas
#4 Luxury Hotel in Dallas
#10 Business Hotel in Dallas
#14 Romantic Hotel in Dallas
#38 Family Hotel in Dallas
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — The Ritz-Carlton, Dallas 5*
Number of rooms: 218
Reservation Options:
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Also Known As:
Ritz-Carlton Dallas Hotel Dallas
Dallas Ritz Carlton
Ritz Dallas

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