When I needed assistance the manager refused to help me after a front desk employee told me they would be able to.he tried to tell me loudly where other customers could hear that id made a mistake and there was nothing that could be done after multiple employees stated he'd help me. This hotel is nice looking and convenient but if you want to talk to anyone further than the front desk they are rude and quiet the opposite of what id expect for the price I pay and four star rating. Don't choose this hotel if you expect great or even good service, or anything more than a pretty place to sleep.
- Official Description (provided by the hotel):
- Be greeted by our welcoming staff any hour of the day – or night – at our outstanding DFW airport hotel offering the luxury of 24 hour check-in. Expect the best at Hyatt Regency DFW, where business is really a pleasure. Fly-in and fly-out of our contemporary Dallas Fort Worth airport hotel with 92,000 square feet of unequaled function space and a multilingual staff. Enjoy ultra-contemporary over-sized guestrooms and an exquisite zero-edge heated lap pool. Fresh from a $50 million renovation, our Dallas Ft Worth airport hotel is equally ideal for NASCAR and Dallas Cowboys fans, families heading to Six Flags® Over Texas, Historic Downtown Grapevine, or avid golfers looking for an award-winning round at Bear Creek Golf Club. A superb combination of impeccable service and outstanding amenities, Hyatt Regency DFW is the unparalleled choice for business, leisure or both. ... more less
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- Also Known As:
- Hyatt Regency Dfw Hotel Dallas
- Hyatt Regency Dallas
- Hyatt Regency Hotel Dfw
- Hyatt Dallas