I've had a gift card from The Capital Grille for sometime as I wanted to use it for a special occasion. Knowing that we were going to be in Downtown for a weekend staycation (we are locals), I thought it would be the perfect opportunity. I went onto the website and made a reservation for early Friday evening.
Upon arrival, the valet was quite friendly and I thought we were off to a great start. There were three people behind the host stand, one of which I thought might be a manager (full suit). We were greeted and sat at a nice table near the kitchen. The wine menu was delivered. I must say, that the selection and options for wine, was actually the best part of the entire experience. Our server, was polite: yet not really what I would describe as personable. He described the specials and asked if we had any questions. I ordered a chop salad ($12), followed by the tenderloin and lobster tails (at $51 ala cart): rare. My better half ordered a tomato and mozzarella salad and filet mignon: medium well. This is where it started to go downhill.
The salad: looked as if it had been prepared hours in advance and appeared to be a bit wilted. I ate one bite and pushed it to the side. My better half said that the salad was "adequate". The server looked at the salad and said, "are you through with this", I replied: "actually I am, as it wasn't fresh or flavorful". He didn't apologize, or ask if I would like something else, he just wisked it off the table.
When our entrees arrived, mine was luke warm, my better half's was completely rare. I didn't notice it right away and he didn't want to make a fuss, considering the way the salad was handled. I am not a "foodie" but certainly have had my fair share of great meals at a variety of price points in the Dallas Metro. Our total bill was around $160+, which I would have been happy to absorb, should it had been an experience to remember. Unfortunately, it is memorable: but for all of the wrong reasons! There are too many other options out there to settle for The Capital Grille's lack luster service and average at best entrees.
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