The moment I walked into the lobby, I was amazed by the décor and atmosphere. Sophisticated and stylish. Gentleman at the reception greeted me by my name – as if I was the only guest and he has been expecting my arrival all day long! The room was just as what was described on the website – high ceiling, large window, modern design, clean and very spacious. We went to check out the roof-top bar and pool, very nice. Pool is a bit small, more like a giant Jacuzzi. But the view was breathtaking.
Location of the hotel was pretty good too. A mini-mart right across the street and two other restaurants. It was convenient if we didn't feel like eating at the hotel. However, there's nothing else close-by.
There was one incident, but NYLO managed it very well. Valet from previous night lost our car key – my boyfriend found out in the morning when he was about to leave for an appointment. They couldn’t find the key nor the guy. We were checking out on that day too so we need our car! Long story short, NYLO team called a lock-smith to open the door and got us an extra key by around 12:30pm. At the time of check-out, the manager apologized again and said he has taken all valet charges for the whole period out. I joked that he should also take out all the room charges. To my surprise, he immediately offered a complimentary night. But since we were leaving, he gave us our last night free. We truly appreciate how NYLO staff handled the situation – the fast action to call a lock-smith, the hourly update, the kind gestures, etc. Of course we were frustrated, but we left with big smiles on our faces.
NYLO is definitely on top of my list the next time I visit Dallas!
- Official Description (provided by the hotel):
- Stay in style in downtown Dallas at NYLO Dallas South Side - a boutique hotel designed with a passion for art, music, and the environment. Contemporary design blends seamlessly with the building's historic character, creating a unique and inspirational hotel that is also eco-friendly. Designed to LEED Gold status - NYLO Dallas South Side is one of the greenest hotels in the world. With green design, chic loft-style accommodations, the Terrace Bistro, and the rooftop SODA Bar and pool, NYLO Dallas South Side redefines the standard for a new generation of lifestyle hotels. ... more less
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