Neat location in rejuvenated area of Dallas. Spectacular views and chic surroundings. Rooms were spacious and modern with only one minor flaw -shower curtain was too small (breezy shower).
BUT the service was horrible minus one night server at the Terrace;
Drinks at the Soda Bar were average, & the bartenders exhibited an air of inconvenience - either ignoring or acting put out when presented with "special" request.
Breakfast at the Terrace was no better. Waited over an hour to get our food due to only one server on duty, who dropped our food at the table and had to be flagged down for condiments and tab.
"Best of all" we were over/wrongly charged at both locations - $44/3 drinks at the bar & for soda at Terrace. Of course, people make mistakes, & with the place being relatively new, we didn't expect perfection; however, we didn't even receive the courtesy of an apology or acknowledgement of any issue.
Not sure we'll return, which stinks b/c the place & area has great potential & the food was very good. Since Dallas is filled with options, it's not necessary to deal with poor, disrespectful service and to have to worry/deal with being overcharged. ...the deciding factor will be how the overcharge is handled.
- Official Description (provided by the hotel):
- Stay in style in downtown Dallas at NYLO Dallas South Side - a boutique hotel designed with a passion for art, music, and the environment. Contemporary design blends seamlessly with the building's historic character, creating a unique and inspirational hotel that is also eco-friendly. Designed to LEED Gold status - NYLO Dallas South Side is one of the greenest hotels in the world. With green design, chic loft-style accommodations, the Terrace Bistro, and the rooftop SODA Bar and pool, NYLO Dallas South Side redefines the standard for a new generation of lifestyle hotels. ... more less
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