We were attending a birthday party and everything was fine until some older children began rough play in the basketball hoops area. A wild ball hit a party guest in the face who was seated at one of the picnic party tables. There was not an employee in that area and when we looked around, there were 3 teen employees relaxing at the snack bar. When asked why no one was supervising that area, they said that was not their area. When asked where the manager was, they directed us to the lobby. When we went to the lobby, we were told she was in the back. She never came out to see what had happened. We caught her when we were leaving and she told us she would check the cameras to see what happened and who was supposed to be supervising. You are the manager and you don't know who is assigned for that area? They have rules posted everywhere but they don't uphold their responsibility for safety. There are other trampoline parks in the area that are run much better and safely. Take you business to them...not Cosmic Jump.
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.