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“Friendly staff”

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Hilton Garden Inn Dallas / Market Center
Ranked #20 of 201 Hotels in Dallas
Certificate of Excellence
Lewisville, North Carolina
Level Contributor
33 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
“Friendly staff”
4 of 5 bubbles Reviewed November 27, 2013 via mobile

I was here on business and the front desk staff were very nice and helpful. The bartender was not so good. He made a manhattan when he should have made a Cosmo. Then the Cosmo wasn't made right. They started stripping the floors and front area out while there but still a good visit overall.

  • Stayed November 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Kholder3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ThysJones, General Manager at Hilton Garden Inn Dallas / Market Center, responded to this review, December 2, 2013
Dear Valued Guest,
Thank you for taking the time to fill out the Trip Advisor Survey. We greatly appreciate your response and I will share your comments with my staff. We hope to see you when your travels bring you back to Dallas. Have a great Holiday Season!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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754 reviews from our community

Traveler rating
    344
    215
    107
    58
    30
See reviews for
146
107
47
365
Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (67)
Date | Rating
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English first
Lubbock, TX, United States
1 review
4 of 5 bubbles Reviewed November 27, 2013

I chose to stay here instead of the Hilton Anatole because of cost and location and was quite pleased with the actual stay. I thought I'd just sleep here and head to the conference (at the Anatole) every morning, returning every night. But I found myself making use of the restaurant and room service features (as there's practically nothing within walking distance food-wise).

  • Stayed November 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Ryan S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ThysJones, General Manager at Hilton Garden Inn Dallas / Market Center, responded to this review, December 2, 2013
Dear Valued Guest,
Thank you for taking the time to fill out the Trip Advisor Survey. We greatly appreciate your response and I will share your comments with my staff. We hope to see you when your travels bring you back to Dallas. Have a great Holiday Season!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Edmond, Oklahoma
Level Contributor
11 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
2 of 5 bubbles Reviewed November 25, 2013

The room was not up to what I expect a Hilton to be. It was in disrepair and not the cleanest. The staff, with the exception of the shuttle driver Jason, were very unconcerned. Jason was the only employee who displayed the level of customer service I expect from a Hilton brand hotel. All in all it was not a good experience.

  • Stayed November 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank mdgonzales88
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ThysJones, General Manager at Hilton Garden Inn Dallas / Market Center, responded to this review, December 4, 2013
Dear Valued Guest,
We are sorry we were not able to provide you with the quality of services you deserve. This is not typical of our hotel and staff, and we are always looking for ways to improve our customer experience. Your satisfaction is very important to us and we try hard to make sure all of our guests have a rewarding stay. Thank you again for your feedback and we hope you will consider staying with us again.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Houston, United States
1 review
4 of 5 bubbles Reviewed November 21, 2013

i stayed at this hotel mid-November, we had an overall great experience. It is very centrally located in Dallas and a great value. Unfortunately this hotel needs to be seriously remodeled and updated.

  • Stayed November 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Robert K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ThysJones, General Manager at Hilton Garden Inn Dallas / Market Center, responded to this review, December 2, 2013
Dear Valued Guest,
Thank you for taking the time to fill out the Trip Advisor Survey. We greatly appreciate your response and I will share your comments with my staff. We hope to see you when your travels bring you back to Dallas. Have a great Holiday Season!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Dallas, United States
1 review
5 of 5 bubbles Reviewed November 20, 2013

Staff is amazing. Hotel is super clean. Not the most desirable area of Dallas to have to rent a hotel, but everything about the staff and this hotel -- made it much more bearable. I would definitely stay at this hotel again.

  • Stayed November 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Kimberly R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ThysJones, General Manager at Hilton Garden Inn Dallas / Market Center, responded to this review, December 2, 2013
Dear Valued Guest,
Thank you for taking the time to fill out the Trip Advisor Survey. We greatly appreciate your response and I will share your comments with my staff. We hope to see you when your travels bring you back to Dallas. Have a great Holiday Season!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Cremorne, New South Wales, Australia
Level Contributor
33 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
3 of 5 bubbles Reviewed November 19, 2013

I booked this as a one night stay thinking it would be a great location in between destinations and having access to a car. Upon arrival reception were unable to locate my reservation and had to call booking.com to locate even though I had a print out with confirmation in my hand. This process took 45 minutes and after being in the car for 7 hours it was not appreciated. The room was comfortable and quiet. The WI-fi was the worst of the entire 5 weeks trip. Breakfast had some good choices.

  • Stayed October 2013, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Erica K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ThysJones, General Manager at Hilton Garden Inn Dallas / Market Center, responded to this review, December 4, 2013
Dear Valued Guest,
We are sorry we were not able to provide you with the quality of services you deserve. This is not typical of our hotel and staff, and we are always looking for ways to improve our customer experience. Your satisfaction is very important to us and we try hard to make sure all of our guests have a rewarding stay. Thank you again for your feedback and we hope you will consider staying with us again.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
broken Arrow, ok, United States
2 reviews
5 of 5 bubbles Reviewed November 19, 2013

The staff seemed like one big happy family and they treated us the same!!! The food at the restaurant was great just wish it was open for lunch. A great experience overall. I used the business boardroom and it had everything we needed.

  • Stayed November 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Gregory M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ThysJones, General Manager at Hilton Garden Inn Dallas / Market Center, responded to this review, December 2, 2013
Dear Valued Guest,
Thank you for taking the time to fill out the Trip Advisor Survey. We greatly appreciate your response and I will share your comments with my staff. We hope to see you when your travels bring you back to Dallas. Have a great Holiday Season
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hilton Garden Inn Dallas / Market Center

Property: Hilton Garden Inn Dallas / Market Center
Address: 2325 N Stemmons Freeway, Dallas, TX 75207
Phone Number:
Location: United States > Texas > Dallas
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#35 Business Hotel in Dallas
#35 Family Hotel in Dallas
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Hilton Garden Inn Dallas / Market Center 3*
Number of rooms: 240
Official Description (provided by the hotel):
Set blocks from freeway access to downtown Dallas, this Dallas Market Center hotel puts you at the heart of the Metroplex. Work in our complimentary 24-hour business center or from your room with complimentary WiFi access. Choose your favorites at the Garden Grille's cooked-to-order breakfast. Wind down with a beer in the Pavilion Lounge, and use your in-room microwave to make snacks from the 24-hour Pavilion Pantry. Our hotel also provides a modern fitness center and refreshing outdoor pool. Host Dallas meetings for 3-300 on the doorstep of Dallas corporations such as IBM and Bank of America. Settle into our guest rooms featuring a microwave, refrigerator and complimentary HBO provide the comforts of home. Stay connected at the large desk or from the comfort of your bed, with complimentary WiFi access. Complimentary airport transportation to/from Dallas Love Field. We are a 100% non-smoking hotel. ... more   less 
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Also Known As:
Hilton Garden Inn Dallas/Market Hotel Dallas
Dallas Hilton Garden Inn
Hilton Dallas

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