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“overall good”

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Hilton Garden Inn Dallas / Market Center
Ranked #20 of 201 Hotels in Dallas
Certificate of Excellence
Wittmann
Level Contributor
12 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“overall good”
4 of 5 bubbles Reviewed July 6, 2013

We were overall pleased with this hotel. The staff was helpful and friendly. We had issues with our keys not working unless we inserted them many times. They always reset them for us and gave us new keys, but the problem persisted. Other than that we were happy. The food was ok, but not that great in the restaurant and we had to look for the waiter to refill our drinks. The area doesn't have a lot of choice for restaurants. There is a Denny's close-by and a another place that we did not eat at. I think it wss a rib place. It is close to downtown though.

  • Stayed June 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Christravels853
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ThysJones, General Manager at Hilton Garden Inn Dallas / Market Center, responded to this review, July 8, 2013
Dear Valued Guest,
Thank you for taking the time to let us know about your stay. I will review your comments with my Food and Beverage Staff and focus the issues listed. We hope to see you next time your travels bring you back to Dallas. Have a great summer!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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754 reviews from our community

Traveler rating
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    107
    58
    30
See reviews for
146
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365
Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (67)
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English first
Santa Fe
Level Contributor
8 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed June 30, 2013

The staff at the Front Desk of the Hilton Garden Inn could not have been friendlier or more helpful. We had a large group staying for a week and they seemed to know who we all were and what the connections were. My room was very clean and well appointed and the housekeeping was great.
I didn't try the pool or gym but I know several people in our group did and enjoyed the facilities.
I would recommend the hotel highly.

  • Stayed June 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Jane S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ThysJones, General Manager at Hilton Garden Inn Dallas / Market Center, responded to this review, July 1, 2013
Dear Valued Guest,
Thank you for sharing your experience. We hope to see you next time your travels bring you back to Dallas. Have a great summer!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Avon
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed June 29, 2013

I spent one night at the Hilton Garden Inn during the Texas Bar Statewide meeting at the neighboring Hilton Anatole. The Anatole was full, but the Garden Inn was quite convenient -- easy walking distance even in the heat. The staff members were charming and extremely helpful. The food was excellent. The room was quite comfortable.

  • Stayed June 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank dcaldharma
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ThysJones, General Manager at Hilton Garden Inn Dallas / Market Center, responded to this review, July 1, 2013
Dear Valued Guest,
Thank you for sharing your experience. We hope to see you next time your travels bring you to Dallas. Have a great summer!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Lamy, New Mexico
Level Contributor
3 reviews
3 hotel reviews
5 of 5 bubbles Reviewed June 28, 2013

We had a large group staying here recently and every single staff member went out of their way to make us feel welcome, assisted us with problems, and took care of all of our needs. We will definitely return next year.

  • Stayed June 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Jean Z
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ThysJones, General Manager at Hilton Garden Inn Dallas / Market Center, responded to this review, July 1, 2013
Dear Valued Guest,
Thank you for sharing your experience. We hope to see you next time your travels bring you to Dallas. Have a great summer!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
San Antonio, Texas
Level Contributor
4 reviews
4 hotel reviews
5 of 5 bubbles Reviewed June 12, 2013

The staff at this property is exceptional and very helpful. However, the property could use some renovations and improve their wireless internet service. The staff helped me very promptly and professionally once I let them know about the Internet service and shower head.

  • Stayed June 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Jay_ATL_9
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ThysJones, General Manager at Hilton Garden Inn Dallas / Market Center, responded to this review, June 19, 2013
Dear Valued Guest,
Thank you for taking a moment to share your experience at our property. We are glad to here that you enjoyed your stay. We hope to see you when your travels bring you back to Dallas.
Have a great summer!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Dallas, United States
1 review
1 of 5 bubbles Reviewed June 6, 2013

This room had no medium temperature between hot and cold. I tried turning off the ventilation entirely but the room became hot and stuffy. I needed some medium temperature air conditioning, but the thermostat would give me only freezing cold or nothing at all. I complained about this problem to the hotel staff. They admitted that my experience with the thermostat was accurate. I accepted that nothing could be done immediately to solve the problem. I asked for extra blankets to deal with the air conditioner. I WAS REFUSED EXTRA BLANKETS. The Hilton Garden Inn of Dallas is a hotel, but it does not experience an inclination towards hospitality. Room here at your own risk, literally, once you're in that room, the hotel staff is done with you.

  • Stayed June 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Cari S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ThysJones, General Manager at Hilton Garden Inn Dallas / Market Center, responded to this review, June 7, 2013
Dear Valued Guest,
We appreciate your comments. Presently, we are upgrading our Guest Room HVAC units. I will meet with my Housekeeping Manager regarding our blanket inventory and also speak with my Front Desk manager to enusre proper guest recovery.
Enjoy your summer!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Little Rock, United States
Level Contributor
3 reviews
3 hotel reviews
4 of 5 bubbles Reviewed June 4, 2013

Just wanted to say how nice, caring, professional, professional looking, and very pleasant to talk too Xena was who worked the front desk during the day. Words cannot explain how caring Xena was during my relatives accident and how nice she was during other times. I'd like to thank Xena for her hospitality during our stay at the Hilton Garden Inn. Also, Maria who was one of the servers during breakfast; Maria smiled and got us what ever we needed. I only wish there were more servers like Maria.

  • Stayed May 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Brad C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ThysJones, General Manager at Hilton Garden Inn Dallas / Market Center, responded to this review, June 5, 2013
Dear Valued Guest,
We greatly appreciate you taking the time to let us how much you enjoyed your stay. We hope when your future travels bring you back to Dallas, you will select us again. Have a great summer!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hilton Garden Inn Dallas / Market Center

Property: Hilton Garden Inn Dallas / Market Center
Address: 2325 N Stemmons Freeway, Dallas, TX 75207
Phone Number:
Location: United States > Texas > Dallas
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#35 Business Hotel in Dallas
#35 Family Hotel in Dallas
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Hilton Garden Inn Dallas / Market Center 3*
Number of rooms: 240
Official Description (provided by the hotel):
Set blocks from freeway access to downtown Dallas, this Dallas Market Center hotel puts you at the heart of the Metroplex. Work in our complimentary 24-hour business center or from your room with complimentary WiFi access. Choose your favorites at the Garden Grille's cooked-to-order breakfast. Wind down with a beer in the Pavilion Lounge, and use your in-room microwave to make snacks from the 24-hour Pavilion Pantry. Our hotel also provides a modern fitness center and refreshing outdoor pool. Host Dallas meetings for 3-300 on the doorstep of Dallas corporations such as IBM and Bank of America. Settle into our guest rooms featuring a microwave, refrigerator and complimentary HBO provide the comforts of home. Stay connected at the large desk or from the comfort of your bed, with complimentary WiFi access. Complimentary airport transportation to/from Dallas Love Field. We are a 100% non-smoking hotel. ... more   less 
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Also Known As:
Hilton Garden Inn Dallas/Market Hotel Dallas
Dallas Hilton Garden Inn
Hilton Dallas

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