Problems with coffee pot and a manager who did not take care of problem or apologize for problem. It's the little things that make me want to stay in a hotel again and I will not be staying in this hotel again.More
Problems with coffee pot and a manager who did not take care of problem or apologize for problem. It's the little things that make me want to stay in a hotel again and I will not be staying in this hotel again.MoreShow less
I am so sorry you had an issue with our coffee pot in your room. I have addessed your concern with our staff to make sure this does not happen in the future. We always try to give great service, even if we have a problem to overcome, and we dropped the ball with you.
Please accept my apologies.
Our stay was very pleasant. The accommodations are excellent, clean and spacious. The amenities are hard to beat, especially the manager's reception and the complimentary breakfast. The staff is friendly and helpful. The swans in the atrium are a beautiful and elegant added attraction.
Thank you for much for reviewing our Embassy Suites Dallas, near the Galleria Mall. We are so glad that you enjoyed your time with us, and especially our swans, which are always a big hit with our guests, they are part of our family. :)
Thank you for staying with us and we hope to see you again.
The rooms have very thin walls. Was able to hear the rooms above take showers with the water running and the drains. The pool was not heated even though it's indoors. The staff was very kind and treated the guests with respect but thinness of the walls made sleeping in difficult.
This hotel is beautiful inside and out. The rooms are clean, the beds comfortable and the staff is very professional and friendly. The swans in the indoor river are just icing on the cake. Thank you for a wonderful evening.
Thank you for the nice review and we are so glad you enjoyed your stay with us.
It doesn't get any better than this! Our stay was down the street from Prestonwood Country Club where our 50th high school reunion was held. I will recommend this hotel as the place to stay while in North Dallas.
Thank you for your review of our hotel. I can honestly say your group was one of the best we have had stay with us so thank you for choosing us as your hotel of choice. We all hope you had a great time at your reunion and we hope to see you again at your next school reunion.
Thanks to the sales staff for helping set up a convenient website to make reservations. A special thanks to the front desk staff, especially Laura, for making the checkin and checkout process so easy. Everyone at this Emabassy Suites was pleasant, helpful and very accomodating. We highly recommend the Embassy Suites Galleria Dallas!
Thank you so much for the kind review of our hotel and your stay. We really enjoyed having your 50th high school reunion stay with us and we hope to see you for many more reunions.