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“Great hotel for families with kids”

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Embassy Suites by Hilton Dallas Near the Galleria
Ranked #40 of 207 Hotels in Dallas
GreenLeadersGold level
Reviewed July 9, 2012

We stayed at this hotel for three nights in June and wished that we could have stayed longer. We have stayed in Embassy Suites close to 100 times, and I would put this Embassy Suites at the top. The rooms were large and the furniture newer. There was no smoky smell that I have found in a lot of Embassy Suites. The beds were comfortable, and the fridge and microwave in room were great pluses.

This hotel has two swans in the lobby. I had read the reviews about how much kids love these swans, but had no idea how true this would be. Our kids had to go see the swans at least five times a day. They were allowed to feed the swans, and looked forward to this every morning. It amazed me at how entertaining the swans were! We would go down to the lobby for the evening snacks, and our kids were entertained for an hour or more with the swans during this time.

The hotel has a free shuttle to the Galleria. The Galleria is great because it has a big food court, an indoor ice rink in the middle (fun people watching), and a kiddie play area on the top floor. We ended up going here every day for lunch, and the kids would spend a good hour playing in the play area. One day I walked back instead of calling for the shuttle. It is not a bad walk, but with two kids and shopping bags, I don't recommend it.

There is a drug store in the parking lot of the hotel. This was great and we ran over at least once a day for snacks, water, etc.

I think that this is one of the better Embassy Suites out there. Be warned that the place is filled with children, at least when we were there. We never had any problems with noise, but people without kids and looking for a relaxing stay may be annoyed. The pool is indoors, but a very nice one, and although we found times when it was empty, there were plenty of times when it was full of kids!

  • Stayed: June 2012, traveled with family
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Thank Angie55
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Management response:Responded July 12, 2012

Thank you so much for writing in such detail about your experiences at Embassy Suites Dallas-Near the Galleria. We're very glad that you and your family enjoyed your stay so much. And yes, it is true,kids love the Swans!

Hope to see you all back with us very soon.

Thanks again.

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867 - 873 of 956 reviews

Reviewed June 20, 2012

Service was amaizng. The hotel was probably updated in late 90s but it is still nice. Happy Hour, Amazing Staff, Clean rooms.

Areas of improvements - Water Pressure for shower - I am used to a lot of water pressure since I live in a high rise condo, but the water pressure was still nice enough to shower.

Large rooms and great breakfast and amazing work out area.

I will stay here again for sure!

  • Stayed: June 2012, traveled on business
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Thank Nick G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Management response:Responded June 22, 2012

Thanks for taking the time to share your experience at Embassy Suites Dallas - Near the Galleria. We are very happy you had such a positive stay and look forward to your next vist.

Thank you.

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Reviewed June 13, 2012

They could use alot more attention to detail here! The hosuekeeping is pretty poor I have to say. They do the BARE minimum (make the bed and stock the towels). my room had maintenance issues, some of which were never fixed. Including a mirrored closet door dangling dangerously from its hinges, a scribbled on ottoman and AC that did not work one night.

Yeah, for a 100 degree day, their AC did not work that evening, though when I called maintenance, they insisted it was fine. Sorry - i know the difference between an air conditioned room and not when it's 100 degrees outside. by the next morning, when they finally admitted their entire system was down, the whole building was STEAMY. yuck.

The front desk staff was nice but after all the issues I had, it seemed like it may have been the YES program, to just get me to go away.

Free breakfast but it ends at 9.

I would defintiely not stay there again,

Room Tip: dont stay in room 508. it needs some repairs!
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  • Stayed: June 2012, traveled on business
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Thank bonsai35
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
connorysh, Manager at Embassy Suites by Hilton Dallas Near the Galleria, responded to this reviewResponded June 15, 2012

First we want to thank you for taking the time to share your experiences at Embassy Suites Dallas - Near the Galleria. It is only through getting objective feedback such as yours that we can hope to improve. Please know the challenges you experienced have been addressed.

We hope you will give us another chance in the future.

Thank you.

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Reviewed June 2, 2012

My son and I stayed at this location for a couple nights in May. The parking was great, right out the front door and the lot was well lit. The room was very clean and was cleaned on time each day. The best thing about this hotel is its location. There is a CVS just off the parking lot. We were able to go there and get snacks and drinks without getting in the car. Very handy. Like other reviewers have said the hotel is on the smaller side. We didn’t find that a problem, in fact it meant less noise! We would stay there again when we are in the area.

  • Stayed: May 2012, traveled with family
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Thank seleene
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
connorysh, Manager at Embassy Suites by Hilton Dallas Near the Galleria, responded to this reviewResponded June 4, 2012

Thank you for taking the time to share your experiences at Embassy Suites Dallas-Near The Galleria. Glad you and your son had such a pleasant stay. Your feedback about our ideal location in North Dallas is something we hear often.

Hope to see you on a future return visit.

Thank you.

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Reviewed May 7, 2012

Channel 70 Productions had a project only a few blocks from the Hyatt, our reason for staying there. Upon arrival, the lobby was full of kids and families, so we left and found Embassy Suites around the corner. Much more peaceful, so that was our base of operations for two days. And, it was easy to park our equipment truck out front. I love hotels with lots of close in parking. Gardens and landscaping are nice, but when hauling luggage and equipment, I'll take big and handy parking lots every time.

We make a lot of demands on hotel staff (faxing, receiving packages, local information, directions, etc) because our rooms act as our offices when on the road. The staff here was always instantly available in person or via the phone.

Good breakfast, but we worked through both day's happy hours, so missed those. Darn it.

One bad: wi-fi fees. Sure, it's free downstairs, but our rooms were upstairs.

Next time in the north Dallas area, this will be our first choice.

Room Tip: Arrive early to get the closest in parking
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  • Stayed: April 2012, traveled on business
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Thank Channel_70
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
connorysh, Manager at Embassy Suites by Hilton Dallas Near the Galleria, responded to this reviewResponded May 8, 2012

Thank you for taking the time to share your recent experience at Embassy Suites Dallas Near The Galleria. It was our pleasure to take care of all you needed--that's what we're here for.

Come back and see us soon.

Thank you.

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Reviewed March 14, 2012

Stayed with my family for several nights recently, and overall enjoyed the hotel quite a bit, but with a few areas for improvement.

Rooms: Typical Embassy Suites, 2 room suites. We requested and received a quiet room (away from the elevator on the top floor.) It was indeed quiet and clean. The decor is nice and relatively recent. Walls showing some wear at corners (peeling texture, paint in one area that didn't hurt anything but was noticeable.) Bath/shower combo drains fine when showering, but took quite a while to drain about 6 inches of water after baths. One evening the water wouldn't get any warmer than lukewarm for our kids to bathe, but was fine about an hour later when I showered. Beds were ok but not great, but I slept fine.

Leisure: Free wifi in lobby for registered guests, but you have to pay for in room access. Pool was steadily busy but not overcrowded. It was freakishly hot one day during our stay (water temp nearly as hot as the jacuzzi, causing the entire room (indoor pool) to steam up and cloud all the windows. This was remedied by the next day. Out of pool towels on several occasions and it took quite a while to get replacements. Used towels strewn all over the place most days. My guess is that more families were traveling than usual and the standard housekeeping schedule for the pool area was not nearly enough. Precor fitness center (3 treadmills, 2 ellipticals, 1 recumbent bike, + free weights, etc., all in good working order and never crowded during my stay.)

Area: Less than 1/3 mile from the Galleria, all kinds of restaurants within 2 miles throughout Addison area.

Amenities: Good breakfast, Omelets/pancakes, etc. cooked to order. Free managers reception in the evening (drinks, snacks). The lobby has 2 beautiful swans that live in the fountain -- the kids absolutely loved them!

Overall, we were satisfied and would return. A few maintenance issues noted above, but nothing that was a deal breaker. Staff were very friendly and helpful (as long as you didn't need pool towels in a hurry.) I spoke to management about this and he assured me they would take care of this.

Room Tip: Stay away from the elevators to keep it quiet. Top floor was quiet and comfortable, but I'm tol...
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  • Stayed: March 2012, traveled with family
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1  Thank TopofTXtraveler
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
connorysh, Manager at Embassy Suites by Hilton Dallas Near the Galleria, responded to this reviewResponded March 16, 2012

First want to thank you for taking the time to write about your experiences at Embassy Suites Dallas Near The Galleria in such detail and with such insight. Seldom do we have guests take the time to truly reflect the positive and negative of their total experience.
We're very happy you had an overall good stay with us, but more so we are very appreciative that you pointed out things that we can improve on. Only knowing where our challenges lie can we get better.

Thank you again

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Reviewed March 5, 2012

We stayed at this Embassy Suites for a family trip to Dallas. We were very pleased with our stay. From the moment we walked through the doors, we were greated with friendly smiles and everyone was eager to help. Kenny was extremely kind and was very helpful. I have been to many hotels and have been treated very well, but he went above and beyond. He seemed so genuine with his smile and greeting and was very helpful on getting a crib to our room and providing amenitites for us. The swans were a nice touch since we were traveling with two young children. They were given lettuce to feed to the swans which was so fun for them. The indoor pool and cook to order breakfast is why we choose to stay at Embassy Suites and this one did not disappoint. Overall, we had a great experience here and will definitely return to this location in the future.

  • Stayed: March 2012, traveled with family
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1  Thank Karen M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
connorysh, Manager at Embassy Suites by Hilton Dallas Near the Galleria, responded to this reviewResponded March 6, 2012

Thank you for choosing to stay with us at the Embassy Suites Dallas Near The Galleria during your recent visit. We very much appreciate the feedback you already provided to us as we pride ourselves in always trying to exceed our guest’s expectations.

We hope to see you again upon your return to Dallas.

Thanks

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Embassy Suites by Hilton Dallas Near the Galleria

Address: 14021 Noel Rd, Dallas, TX 75240-7310
Phone Number:
Location: United States > Texas > Dallas
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free Parking Kitchenette Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Green Hotel in Dallas
#18 Family Hotel in Dallas
#38 Romantic Hotel in Dallas
#41 Business Hotel in Dallas
Price Range: $124 - $264 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Embassy Suites by Hilton Dallas Near the Galleria 3.5*
Number of rooms: 150
Official Description (provided by the hotel):
Located in North Dallas on the Dallas Tollway business corridor, our hotel is just 500 yards from renowned shopping mall, Galleria Dallas. Ride our complimentary shuttle service to Addison's Restaurant Row, with over 40 restaurants to choose from. Our two-room suites, each featuring a living room with a 42-inch HDTV, a sofa bed, mini-fridge, microwave, and an ergonomic work station with high-speed internet access. We also offer a free-cooked-to-order breakfast each morning, and in the evenings enjoy the complimentary cocktails at the Manager’s Reception. Workout in our modern fitness center, take a dip in the indoor pool or a delicious meal at Ethan's American Bistro. Take advantage of the useful services and equipment in the complimentary business center. ... more   less 
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Also Known As:
Embassy Suites Hotel Dallas
Dallas Embassy Suites

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