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“BAD Restaurant - BAD Service - BAD Area”
Review of Lolita's - CLOSED

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Lolita's
Cuisines: Mexican
Restaurant details
Reviewed October 7, 2012

Caution, the following review and assessment of this establishment is critical and comments are truthful and severe as a result of testing this facility on 5 occasions. It is important to note that each visit comprised of a party of 10. A professional hard working class of people who have will challenge several recommended restaurants thought out the Dallas area
The GOOD:
1. The food is good to excellent for the price.
The BAD:
2. The location is awkward for accessibility (entering/exiting is hazardous).
3. The non- availability of parking (especially for handicapped individuals or simply convenience).
4. Ungracious valet (few if any speak English).
5. Lack of luster to the exterior entrance to the facility. (Cigarette butts, beer bottles, generic rubbish and trash….not attractive or esthetic upon entry).
6. Non-attentive or lack of available host/hostess at entrance (just as well seat yourself – if you’re even noticed).
7. Seating arrangements/floor plan make for awkward mobility for staff and clientele to maneuver adequately and productively.
8. Understaffed with regards to floor waiters (1 per day/afternoon shift)
9. Waiters have lack of acquaintance with “social skills” of any kind.
10. Staff (overall) has no enthusiasm alluring its environment (rather not be there attitude).
11. Waiters are “NOT familiar with menu items or products …knowledge of menu is severely lacking (with the exception of one. Her name is Jennifer.
12. Waiters are extremely inattentive (dishes pile up; drinks are unfilled and never available when needed.
13. Food orders were never correct on all five visits.
14. Ordered items were always delivered without any synchronization or timely order.
15. Orders were incorrect, wrong and not even delivered to the right tables.
16. Staff exhibits a stoical attitude if approached on any questionable issue, request for any amenity without any sensitivity to any concern or time.
17. The final bill is never correct, calculated either as an undercharge or an extreme and outrageous over charge.
Finally and not least, the overall picture: the staff and establishment has absolutely no manners, personality or class and skills to function with any fluid concept of service…..PERIOD! Our last visit was unacceptable and unforgivable.
Here’s the clincher…..we were told to hurry with our libations, finish our dining and relinquish our tables by a patron because (and according to her) she reserved and paid for the tables (seated by our group) weeks ago. WHO and what manager, in their right mind, would allow that behavior from a patron with consulting with our party first. By the way, that day and like all other visits…..there was not a manager on duty. Who should have planned the event to co-mingle with regulars patrons without incident?

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2  Thank 247DavidG247
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviews (9)
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4 - 8 of 9 reviews

Reviewed May 29, 2012

We decided to give Lolita's a try after we noticed that the restaurant parking lot was always full of cars which is always a good sign (not in this case). This restaurant is more a modern/hip Mexican food restaurant with a full menu of Mexican dishes. Unfortunately, the only good meal we had was the Guacamole appetizer, the main courses tasted like cheap Mexican food from an American chain and not an authentic Mexican restaurant. In all, there are hundreds of Mexican restaurants in Dallas, try them before going to Lolita’s.

3  Thank Dansladen
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed May 13, 2012

I will start with the positives of this place. First, the drink specials are amazing. You can't go wrong with 99 cent margaritas. If your having a late dinner, you should stick around for the dancing. The patio was nice, and there's a sitting area near the bar to chat with friends.This is not the best Tex Mex in Dallas. You'd be better off going to Gloria's, Chuy's or Manny's Uptown. The enchiliadas I had weren't the best tasting. The food didn't taste any better than what you could get at a lower price at Taco Bueno. We had around 15 people in our group for a birthday party and only one waiter for us. The poor guy did everything he could, but there should have been someone else helping him.

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1  Thank TravelingCess
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 28, 2012

One would think that if the menu was broad, the service very warm and the food quite good then this place would deserve a high rating. However, they have a couple of things that outweigh these positives as the degree of importance is very high. First, the music was very loud. It seems they had not turned it down from the night before. And secondly, the sinks in the restroom did not work. An employee was using the restroom when I was on my way out. He commented about the sinks not working. I am forced to conclude, that at least on this one occasion, at least one employee of the place violated the handwashing law. While not optimistic, I really hope he was the only one.

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1  Thank Garybider
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 19, 2012

We celebrated a birthday here on a Friday nigtht and was very nicely surprised. The bar is great! We had a wine at the bar, then moved into the restaurant for some very good Mexican cuisine. The staff was very friendly and accommodating and we really enjoyed the food. The entertainment came on around 8:00 pm (Jazz, Retro singer with accompanist). They were great and really got the crowd involved. There were other birthdays there that night and everyone seemed to have a good time. We were having so much fun, we ordered another bottle of wine. We recommend Lolita's if you are looking for a good celebratory night out.

Thank JimmyDallas
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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