This is, by far, one of the most beautiful hotels I've ever visited in my life. It took a minute to get used to the card-key lights, but I really liked the energy saving feature and felt the dim lighting was very relaxing. A bedside key slot would have been welcome as I found myself bumping into chairs trying to make my way to the slot by the door. As others have mentioned, the rooms don't seem to be well insulated against noise. Street noise and talking in the halls migrated into my room. Not major negatives in my book. My room was nicely appointed. The bathroom had a television in the mirror....blew my mind. The shower/tub was roomy. The water pressure and water temperature were fine in my room. The bed was comfy, and I had a gorgeous view of the downtown Dallas skyline. The sports bar wasn't my cup of tea, but spent lots of time at Texas Spice and the Lobby Bar. The food was fabulous and the prices not too crazy. The lower end wines were meh; but if you're willing to pay, the Honig cab was rockin'. Spent lots of time hanging by the fire features. I also partook of the spa on the 4th floor. The prices were comparable to high-end spas in my area. The 18% 'service charge' was not well explained when I made my reservation. There was a sign at the spa reception desk that explained 15% of the service charge goes to the therapist and 3% is split amongst the other spa staff. OK, so that's a fancy way of saying mandatory tip. Given the prices plus service charge, as much as I might have wanted to tip, I just couldn't do it...sorry. The pool and jacuzzi, also on the 4th floor, were beautiful and the view at night, divine. The staff were amazing. My friend had a problem with room service and her lunch order the next day. The manager got wind and gave her a card for a free entree. The staff bent over backwards to more than make up for the errors. I have to mention one server by name - Vincent was super attentive and took amazing care of us during our stay. The man is a jewel. This hotel is nicely located within walking distance of historic downtown Dallas, the JFK memorial, the Holocaust museum, and more. I can't imagine staying anywhere else should I ever, sometime down the road, find myself in downtown Dallas.
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