We stayed here for 3 nights starting on Thanksgiving Day.
From check in to check to check out, the entire stay at the Omni was flawless. I can honestly say that this visit ranks in my top 5 of hotel stays. We have stayed at many high end "resorts" such as Disney and "luxury" hotels like The Peabody, Westin, etc... and this experience ranks right up there with the best.
Every employee that we encountered was extremely friendly and helpful. The check in process literally took less than 5 minutes. At check in, our daughters received a complimentary back pack that included a frisbee, some candy, and other trinkets. Certainly unexpected.
Our standard 2-Queen room was located on floor 20 with a great view of downtown Dallas. The room was extremely clean, well laid out, and plenty of space for our family of 5. In fact, we had a very difficult time even finding a hotel that would accommodate 5 without requiring 2 rooms. Space was definitely not an issue. In addition, the restroom was pretty large, with double vanities, separate tub and shower, as well as a television embedded in the mirror. A real plus was decent water pressure in the shower which meets my criteria for a great hotel stay. Our room was serviced quickly and efficiently and in fact housekeeping checked in with us every morning prior to cleaning our room to inquire if we needed anything such as extra towels or toiletries. That has NEVER happened at any previous hotel stay with any chain. The chocolate chip cookies and milk for the kids were an added surprise when we returned each afternoon.
Self parking is $18.00 per day, or $28 per day for valet parking. We chose valet parking and the attendants were professional, pleasant, and made car drop off and delivery a breeze.
We did not dine at any of the restaurants, but did visit Morsels for a quick breakfast and some coffee. They serve pastries, breakfast sandwiches, yogurt, fruit, and they brew Starbucks coffee. They were reasonably priced also.
Overall, I have absolutely no complaints with the Omni. It was a truly wonderful stay and we will DEFINITELY stay here on our next visit to Dallas.
One tip: booking directly on the hotel's website saved us a lot of money, so I highly recommend that route. Priceline, Expedia, etc... returned much higher quotes.
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