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“Perfect location, great service”

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Hilton Dallas Park Cities
Ranked #36 of 203 Hotels in Dallas
San Francisco, California
Level Contributor
69 reviews
53 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
“Perfect location, great service”
Reviewed August 15, 2013

I have stayed at this hotel 10+ times during 2013. If not for persistent A/C problems (not a good thing in Dallas, Texas!) I would give this hotel 5 stars. The staff is incredibly warm and offer great suggestions for restaurants/shopping in the area. Rooms are very clean with comfortable beds and mini-fridges. Note some rooms on the executive floor have a strange loud humming noise which I was told was from the A/C generators. On at least half of the stays in the hotel, the A/C did not work in my room and I had to be moved to another room. Apparently the system is still "new" and they obviously have a lot of kinks to work out. The staff was very nice and apologetic about each of these instances. In fact, would say that the staff at this Hilton is actually far nicer than the staff at the Ritz in Dallas.

  • Stayed July 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Starthur
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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657 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (75)
Date | Rating
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English first
Texas Gulf Coast, Texas
Level Contributor
19 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed August 14, 2013

This is my go to hotel when staying the weekend in Dallas. It is close to all the great shopping such as Northpark, Preston Center and Highland Park Village. The hotel just underwent a major renovation, the rooms are all nicely updated. The lobby is warm and welcoming, so is the staff. The manager helped me and my husband out with our luggage and assisted us with the valet. The valet parking fee is also very reasonable at $18 a night.

  • Stayed August 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank KDavis510
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
houston, United States
1 review
Reviewed August 13, 2013

great location, close to shopping, restaurants and easy to get anywhere with it being so close to the tollroad. does need a few self park sots. the valet line gets very busy and its difficult to make a quick stop and leave again. Other than that, great place

  • Stayed August 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank Bishop Joseph S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dallas, Texas
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed August 10, 2013

Very pleased with this hotel and will return. The hotel was recently renovated and is lovely. Located in a great part of Dallas, just off the Dallas North Tollway and very close to the amenities of Highland and University Parks, as well as NorthPark Center. Easy access to downtown.

  • Stayed August 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank CHBauer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Houston, United States
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed August 6, 2013

The Valet Parking is a nightmare, not enough staff to accommodate the weekday needs. They require valet to be utilized and do not have sufficient valet workers to bring cars around in a timely manner with a wait of 15 to 20 minutes. Of all the times I waited only once was I ntified about how long the wait time would be.

  • Stayed July 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank Mara S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
henry a, Front Office Manager at Hilton Dallas Park Cities, responded to this review, August 12, 2013
Thank you for providing us with feedback regarding your parking experience. I apologize if you were not satisfied with the speed and efficiency of the Valet. Run fast, Drive slow is our motto! We will review our scheduling to ensure we have proper staff to handle the traffic levels and ensure we are communicating the wait times on a consistant basis. We appreicate your comments.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Dallas, Texas
1 review
Reviewed August 5, 2013

They need to better oversee their concierge level staff. The breakfast buffet needed to be replenished every morning we were there. The tables were constantly full of dirty dishes in the middle of the breakfast time, and the hostess was never anywhere to be found. The hotel is beautiful, but they need to work on this. I was also disappointed with the bathrooms. They were very dated for a newly renovated property.

  • Stayed August 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank Michelle E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
henry a, Front Office Manager at Hilton Dallas Park Cities, responded to this review, August 12, 2013
Thank you for your review. Your feedback is important to us as it gives us an opportunity to improve our goods and services. We take your comments seriously and will evaluate your concerns. We look forward to having you as our guest again in the future and please feel free to contact me on your next visit.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Nice, France
Level Contributor
164 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
Reviewed July 31, 2013

A good Hotel in a very good neighbourhood: Preston center with shopping and good restaurants. Rooms are pretty fine, nice decor, comfortable bed and armchair, everything looks rather new and most important very friendly service. Continental breakfast buffet is good, unfortunately no American pancakes, but therefore french toast. The pool on the rooftop has the size of a bathtub, so not really appealing, but the outside temperature in Dallas in July of 102F (39 C) with a muggy warm wind doesn't make you want to spend too much time outside anyhow. There is a very prompt valet parking. My suggestion for improvement is the amount of TV channels offered though. I would revisit anytime !

  • Stayed July 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank GlobalNomad V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hilton Dallas Park Cities

Property: Hilton Dallas Park Cities
Address: 5954 Luther Ln, Dallas, TX 75225-5907
Phone Number:
Location: United States > Texas > Dallas
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#18 Family Hotel in Dallas
#27 Romantic Hotel in Dallas
#36 Business Hotel in Dallas
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Hilton Dallas Park Cities 3.5*
Number of rooms: 224
Official Description (provided by the hotel):
Hilton Dallas Park Cities is a Four-Diamond boutique hotel between Highland Park and Preston Hollow neighborhoods, north of downtown Dallas, and minutes from SMU, Love Field and DFW airports, and NorthPark Shopping Center. Hotel is within walking distance to Preston Center with over 180 retail, dining, and nightlife destinations. Hotel features 224 rooms and 46 executive rooms, roof-top heated pool, 2,000 sq ft fitness center, restaurant and bar, and 12,000 sq ft of meeting space. ... more   less 
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Also Known As:
Hilton Dallas Park Cities Hotel Dallas
Hilton Hotel Dallas
Hilton Park Cities Hotel Dallas
Dallas Hilton

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