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Holiday Inn Express Hotel & Suites Dallas West
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Reviews (121)
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All reviewshi expressroom was spaciouspull out couchgreat hotelworking orderstaff was friendly and helpfuldefinitely stay here againclose to downtownair conditionercontinental breakfastconvenient locationfront desk staffwalmarthiehousekeepingsinklinens
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Reviewed September 4, 2012 via mobile

We stayed here for the Cowboy Classic and had a great time. The hotel appeared relatively new and was very clean. All the staff was great -especially Rudy. Rudy gave us great local suggestions for dinner each night and made sure we had the directions and phone number.

  • Stayed: August 2012
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1  Thank Sq0
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HIEDallasWest, Manager at Holiday Inn Express Hotel & Suites Dallas West, responded to this reviewResponded September 5, 2012

Thank you so much for staying at our hotel. we hope that you had a great trip and you will be back to see us. We appreciate your review of the Hotel and look forward to seeing you soon.

Mark Shook
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 4, 2012

I stayed one night over Labor Day weekend. The property was new and of course, so was the room. I found it to be very comfortable. Everything looked good and worked. It had easy access off I-20 and had numerous food options at the exit. For the business traveler, this would also be close enough for easy access to downtown. Absolutely no complaints.

  • Stayed: September 2012, traveled solo
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1  Thank ClarkstonTerry
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HIEDallasWest, Manager at Holiday Inn Express Hotel & Suites Dallas West, responded to this reviewResponded September 5, 2012

Thank you for your review of the hotel we hope that when your back in the area you will stay with us again.

Mark Shook
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 11, 2012

the place was nice....only one year old, but for some reason the hallways and lobby stayed hot the entire time. rooms were nice and cold, rooms nice......customer service could have been better, front desk could not help me get to the zoo which come to find out was just down the street. the lady did not seem to care. breakfast was good, nice decor, pool was kind of funky with green murky water. overall, nice stay as far as the room but other things that were kind of unusual lacking as far as holidy inn expresses go.

  • Stayed: August 2012, traveled with family
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1  Thank Tracy P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HIEDallasWest, General Manager at Holiday Inn Express Hotel & Suites Dallas West, responded to this reviewResponded August 14, 2012

I would like to thank you for your comments. This is a great way for me to make the hotel better for all of our guest. I apologize for any inconviance you may have had when you stayed with us. Please feel free to contact me personally when returning to our area so that I can make your stay a better experiance with us.

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Reviewed August 5, 2012

We stayed at this hotel for one night. There was a large family group of us, staying in four different rooms. We all had the King suite which was spacious, clean, and comfortable. The employee at the counter was extremely friendly and accommodating, making sure to get our rooms as close to each other as possible. They even allowed us to have a birthday party in the common area. The breakfast was good, the pool area was clean, although it was quite small. The snack area in the lobby was nice for grabbing something for the kids to eat after swimming. However, I would recommend that they add milk to the beverage choices. Overall, it was a great stay and I would stay at this hotel again.

  • Stayed: July 2012, traveled with family
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1  Thank GOmandm
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HIEDallasWest, General Manager at Holiday Inn Express Hotel & Suites Dallas West, responded to this reviewResponded August 14, 2012

Thank you for your great comments and will look forward to seeing you when you return to Dallas

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Reviewed July 13, 2012

Although it's fairly new it's already showing wear. Lots of scuff marks on the wall. Furniture has not been maintained.

The wear is due more to management then anything else. If housekeeper or the manager would look they could remedy the issues quickly.

The room was spacious and overall clean. The bathroom was also clean and well supplied.

Bedding was comfortable.

Location is very good.

I would stay again but it probably would not be my first choice

  • Stayed: July 2012
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2  Thank Fbhfour
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HIEDallasWest, General Manager at Holiday Inn Express Hotel & Suites Dallas West, responded to this reviewResponded August 14, 2012

Thank you for Your Comments on the Hotel. With your review we have taken action to make the hotel a better place to stay. I Do hope that when you return to the area that you will give us another try to make your stay better

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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