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“Great Service!” 5 of 5 stars
Review of Omni Dallas Hotel at Park West

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Omni Dallas Hotel at Park West
Ranked #12 of 199 Hotels in Dallas
Certificate of Excellence
Los Angeles
Level Contributor
27 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
“Great Service!”
5 of 5 stars Reviewed April 7, 2013

This hotel is very nice--well designed, very comfortable rooms, and pleasant outdoor pool area. The service is even better. The reception staff (particularly Tobie) is very professional and friendly. When I brought a relatively minor housekeeping issue to their attention is was dealt with immediately with a sincere apology and outstanding follow-up from Tobie and from Stephanie in the housekeeping department. A minor issue received a major response. The outstanding weekend rate is another attraction. I highly recommend a stay here.

  • Stayed April 2013, traveled solo
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
1 Thank lalasteve
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DanielDelk, Manager at Omni Dallas Hotel at Park West, responded to this review, April 9, 2013
Thank you so much for taking a moment to share your feedback! We are delighted to hear you had such a wonderful stay and found it to be such a memorable experience. We will ensure your kind words make it back to Tobie, Stephanie and the entire staff and we definitely look forward welcoming you back to the Omni Dallas Park West very soon!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,204 reviews from our community

Traveler rating
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    282
    112
    47
    23
See reviews for
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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (70)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Spanish first
  • Any
English first
Ottawa, Ontario
Level Contributor
186 reviews
186 hotel reviews
common_n_hotel_reviews_1bd8 147 helpful votes
5 of 5 stars Reviewed March 31, 2013

Never stayed at an Omni property before. I can say that I will if I have the chance again. Solid hotel. Super sized room with great comfortable beds. Large size bathroom as well. We ordered room service a few times and our food was always great (and so was service as well thanks to Joseph). You can book this Omni with confidence.

  • Stayed March 2013, traveled as a couple
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
2 Thank J9257
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DanielDelk, Manager at Omni Dallas Hotel at Park West, responded to this review, April 2, 2013
Thank you for your review and welcome to Omni Hotels & Resorts! We are very pleased to hear your first experience was so wonderful and we'll ensure your kind words make it back to Joseph as well. We appreciate you taking a moment to provide us with your feedback and look forward to welcoming you back very soon!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Alpharetta, Georgia
Level Contributor
48 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 stars Reviewed March 27, 2013 via mobile

Here on a soccer weekend (why are we spending so much?!) but man oh man what a great place! The lobby is wonderful the staff is courteous and efficient! Got my room and yes it is right accross from the elevator. Went in the room and wow what a great room. Bathroom was very well supplied beds were incredibly comfortable and the room was just so relaxing! Does it cost a lot? Yes. Is it wonderful definitely. Great room good location near Korea town cannot wait to hit the Korean BBQ!

  • Stayed March 2013
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
1 Thank BigHungryAsian
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DanielDelk, Manager at Omni Dallas Hotel at Park West, responded to this review, April 2, 2013
Thank you so much for taking a moment to share your feedback. We are delighted to hear you had such a wonderful stay at the Omni Dallas Park West Hotel and were able to take in the wonderful food in nearby Korea Town as well. We definitely look forward welcoming you back very soon!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Houston, Texas
Level Contributor
26 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 70 helpful votes
5 of 5 stars Reviewed March 27, 2013

We love coming to the Omni at Park West, we've been going for years. For about the same price of some average hotels you can stay here and be treated great. The doorman are always willing to help with whatever they can, parking is ample, the front desk is forever accomidating all types of requests, the breakfast buffet is a little pricey but well worth it with plenty of choices and wonderful service, the rooms are spacious and always clean. If you are looking for a nice getaway this is the place.

  • Stayed August 2012, traveled as a couple
    • 5 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
1 Thank Heather E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DanielDelk, Manager at Omni Dallas Hotel at Park West, responded to this review, April 2, 2013
Thank you for your review and your loyalty to the Omni Dallas Park West! We love hearing positive feedback about our staff and are glad to hear this is one of the primary reasons you continue to choose our property. We look forward to seeing you for many more close to home get-a-ways!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bogota, Colombia
Level Contributor
111 reviews
66 hotel reviews
common_n_hotel_reviews_1bd8 65 helpful votes
5 of 5 stars Reviewed March 21, 2013

Well located, friendly staff, well appointed and ample rooms. Near everywhere where we wanted to go. The hotel is very well maintained and the location is great. Good breakfast. We really enjoyed it and we recommend it. We would certainly return

  • Stayed February 2013, traveled with family
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
1 Thank vigilanteviajero
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DanielDelk, Manager at Omni Dallas Hotel at Park West, responded to this review, March 22, 2013
Thank you for taking a moment to submit a review of your recent stay at our property. We are very pleased you found the location to be so ideal and that the friendliness of our staff, cleanliness of our rooms, and dining were so impressive. We appreciate your feedback and do hope to see you again soon!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New York
Level Contributor
55 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
4 of 5 stars Reviewed March 19, 2013

Have not heard nor been to an Omni Hotel before, but was booked here for a business trip.
The hotel surpassed my expectations. Nice grand lobby, comfortable & clean rooms, good
breakfast buffet & lunch at the hotel restaurant, prompt and polite shuttle service -- all these
made for a very satisfactory stay.

Can't comment much on the location beyond that fact that it was convenient for our business purpose. The promixity of the hotel to our business office allowed us to take adavantage of the free shuttle service. Otherwise, don't know if this would be the ideal location for a leisure trip.

  • Stayed December 2012, traveled on business
    • 5 of 5 stars
      Value
    • 3 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank IamFromNewYork
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DanielDelk, Manager at Omni Dallas Hotel at Park West, responded to this review, March 22, 2013
We are delighted to hear your stay at the Omni Dallas Park West exceeded your expectations and was such a memorable experience. We welcome you as a new fan to Omni Hotels & Resorts and look forward to seeing you at one of our properties again very soon!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Denver, Colorado
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed March 15, 2013

Not sure if i my review is a little biased after staying a day in the omni mandalay hotel and 2 days in the omni west. the omni mandalay rooms were large with fantastic views and excellent options for food close by. The omni west rooms were smaller and a little old with old carpets, furniture etc.

  • Stayed March 2013, traveled on business
    • 3 of 5 stars
      Value
    • 3 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 3 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
2 Thank smangal
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DanielDelk, Manager at Omni Dallas Hotel at Park West, responded to this review, March 19, 2013
Thank you so much for taking a moment to share your feedback and for choosing to stay at Omni Hotels in the DFW area. We are disappointed to hear your stay at our Park West property did not quite hit the mark for you. We certainly hope to have the opportunity to change your mind if your travels bring you back to our area in the future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Omni Dallas Hotel at Park West

Property: Omni Dallas Hotel at Park West
Address: 1590 LBJ Freeway, Dallas, TX 75234
Phone Number:
Location: United States > Texas > Dallas
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#7 Business Hotel in Dallas
#9 Luxury Hotel in Dallas
#10 Romantic Hotel in Dallas
#15 Family Hotel in Dallas
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Omni Dallas Hotel at Park West 4*
Number of rooms: 337
Reservation Options:
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Also Known As:
Omni Hotel Dallas
Dallas Omni Hotel
Omni Dallas

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