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“An upside surprise!”
Review of Grand Hyatt DFW

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Grand Hyatt DFW
Ranked #2 of 203 Hotels in Dallas
Certificate of Excellence
GreenLeadersBronze level
connecticut
Level Contributor
63 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
“An upside surprise!”
Reviewed January 16, 2013

Airport hotels usually do not have great, newly renovated, modern rooms, great restaurants (the Grand Met has an awesome menu and food was very tasty). This place has 24 hour almost everything (except room service) and a staff that knows you need to keep moving. I recommend this place for any business meeting if quick in and out is what you need without sacrificing a nice place to stay.

  • Stayed December 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank randaConnecticut
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Rating summary
  • Location
  • Sleep Quality
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  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (334)
Date | Rating
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English first
Houston
Level Contributor
25 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed January 11, 2013

We stayed at the Grand Hyatt DFW for two nights and absolutely enjoyed our time there. We both love airplanes and enjoyed being smack on the side of the runway. Our room was facing the runway and we were able to watch planes come and go all day/evening long. The rooms have huge windows so the view is great. Being that close I would have thought that we would hear some noise but I am happy to say that we barely could hear a thing. The rooms are modern and comfortable. The bathroom was big and had a shower as well as a tub. The beds were very comfortable. Our room was always cleaned well and our toiletries were restocked. We ordered room service one evening and it was very good. We did not try the breakfast so I can't comment on that. We tried the pool on the rooftop once. It is small but enough if you just want to dip in. The gym looked very clean and well stocked with towels.
We did come into town by car and were able to park our car in the garage. The ticket for the toll around the airport was validated by the hotel and that worked well.
The service was good, we never had any issues. We definately would come back!!!!

Room Tip: Definately get a room towards the runway
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  • Stayed August 2012, traveled as a couple
    • Value
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    • Sleep Quality
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    • Cleanliness
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Helpful?
3 Thank SarahTX
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Columbia, Missouri
Level Contributor
55 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
Reviewed January 10, 2013

My family and I stayed here on an overnight layover flight into DFW. The rooms were large, beds very comfortable. Bathroom had a huge walk-in shower. Very modern, well taken care of hotel. Very convienient if you are flying out on an international flight with American Airlines, since the hotel is located in Terminal D. The spa upstairs was great. The outdoor pool was a disappointment, but we arrived late so we probably wouldn't have used it anyway. The planes did not bother us and the draw down blinds weren't needed as a noise filter.

  • Stayed December 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Jeff H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
USA
Level Contributor
71 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed January 8, 2013

I stayed at DFW as my flight got cancelled and I needed a place to stay a night. It is conveniently located, easy access to terminals. The room was spacious, but amenities were not working properly. One of the bedside lamp did not work, so as the main control switch for lights and curtains at bedside. The time on alarm clock was not correct, and I was not able to fix that I was not able to use it. The heater was not working properly either, and as it was snowing at Dallas at that night, the room was really cold. I would expect a little more maintenance for the price they charge.

Stayed December 2012, traveled solo
Helpful?
2 Thank Lonnie-Sally
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LA
Level Contributor
201 reviews
85 hotel reviews
common_n_hotel_reviews_1bd8 93 helpful votes
Reviewed January 7, 2013

Located at Terminal D and I booked 1 night prior to a flight departure. Terminal Transfer bus dropped me off at door. Excalator to reception with carry on a bag to check was easy. Reception was swift, accurate and professional in check in process. Room was immaculate, well equipped (you have to ask for coffee machine of you want one) and modern, better yet all features were fully functional. Bed I found comfortable and room service prompt and good quality if a little pricy. Room service menu order function on TV was so much better than trying to order over telephone at other hotels with semi-English speaking staff.

I found WiFi expensive and did not use it, in this day and age it should be free especially given the price of the hotel and that cheaper hotels can provide free WiFi. It hurts the brand and gives an impression of being nickel and dimed.

Check out was as smooth as check-in. I would stay again.

  • Stayed January 2013, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank private1_90732
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
San Jose, Costa Rica
Level Contributor
78 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
Reviewed January 6, 2013

Excellent hotel at the airport. New and luxury rooms, wonderful bathroom, very comfortable bed, and very good service. Spent a night because of an early flight not expecting much and exceeded my expectations. Highly recommended and it worth the extra money you pay in comparison to the other Hyatt hotel also located at the airport.

  • Stayed December 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Fechavo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Santiago, Chile
Level Contributor
142 reviews
138 hotel reviews
common_n_hotel_reviews_1bd8 193 helpful votes
Reviewed January 1, 2013

Stranded at DFW due to weather delays, I turned to the Grand Hyatt. Based on an exceptional stay in December 2011, expectations were running high. Once again, the Grand Hyatt delivered.

Dismay turned to delight upon boarding the escalator. The brief journey to the lobby is truly transformational – it whisks you from a harried, frantic airport space to a calming lobby oasis. I made the reservation online just a few seconds earlier, and the front desk associate already had it in the system. When I say a few seconds, it was literally a few seconds. The hotel is about 10 yards from airport security, so it could not be any more convenient. I inquired about a runway view, and he was more than happy to oblige. In fact, he offered two different room types. I selected the two queen beds because of the superior view.

The rooms are luxurious. The smart technology cued the window shades as I entered the room. Speaking of technology, the bed side control panel allowed me to adjust the room temperature and lights. One of the buttons was not working, so fortunately the manual on/off switch was within reach. The flat screen television was standard, and there were over 60 available cable channels. The bathroom was spacious and elegant. The darker tiles coupled with the standalone, glass shower generate a classy vibe.

I dined at the Grand Met on two different occasions – light dinner and breakfast. The dinner entrees are quite expensive at +$40, but there are excellent soup, salad, and appetizer options at a more reasonable prices. The server was attentive and apologetic when the appetizer arrived after a half-hour after the soup. Breakfast the next morning was efficient. The menu offers traditional and Texas favorites.

Overall, the Grand Hyatt turned disappointment into delight. Well, I shouldn’t go that far, as it was a forced layover at DFW. Nevertheless, this continues to be a first-rate hotel. I just hope that my next stay here is a planned one, so I can truly enjoy this grand hotel.

Pros: Luxurious rooms, steps from airport security

Cons: Most expensive hotel at DFW but worth every extra dollar

Room Tip: Calling all airplane aficionados - request a high floor, runway view.
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  • Stayed December 2012, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank scl44
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GrandHyattDFW, General Manager at Grand Hyatt DFW, responded to this review, January 3, 2013
We're sorry that travel woes brought you to us, but we are glad that you enjoyed your stay.

For quality assurance, we'd like to look into the malfunctioning bedside touchscreen; please check your TripAdvisor inbox.

Again, we appreciate your feedback and look forward to welcoming you again soon.

Happy Travels,
Lance Marrin
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Grand Hyatt DFW

Property: Grand Hyatt DFW
Address: 2337 South International Parkway, P.O. Box 619045, Dallas, TX 75261-9045
Phone Number:
Location: United States > Texas > Dallas
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Luxury Hotel in Dallas
#1 Family Hotel in Dallas
#1 Business Hotel in Dallas
#2 Romantic Hotel in Dallas
#10 Green Hotel in Dallas
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Grand Hyatt DFW 4*
Number of rooms: 298
Official Description (provided by the hotel):
Luxury, convenience and unsurpassed service are the standard at the Grand Hyatt DFW. The hotel is integrated into DFW International Terminal D and accessible from all DFW terminals via the SkyLink or Terminal Link systems. This luxurious hotel offers 298 elegantly appointed guest rooms, 34,000 sq. ft of meeting space, and a globally inspired dining experience. ... more   less 
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Also Known As:
Grand Hyatt Dfw Hotel Dallas
Grand Hyatt Dallas
Grand Hyatt Hotel Dallas
Hyatt Dallas
Dallas Hyatt

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