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“Odd but OK”

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Dex Media Hotel and Conference Center
Ranked #116 of 203 Hotels in Dallas
Washington, DC
Level Contributor
165 reviews
50 hotel reviews
common_n_hotel_reviews_1bd8 117 helpful votes
“Odd but OK”
Reviewed July 7, 2012

After reading the two harsh reviews of Supermedia, I was inspired to chime in. I've stayed here numerous time for training seminars. Chances are you'll stay here because of work as well. I have always found the rooms to be clean, comfy and large. They give you plenty of work space and a small fridge and a coffee maker with Starbucks! Not to shabby. Yes, the building is oddly bunker like but only from one side. The side facing the grounds is open and sunny. Lovely paths to walk or run on. It's a huge facility so you get lost sometimes wandering the maze-like halls but after two days you get used to it. The cafeteria is consistently good. There's the grill, the salad bar, the sandwich bar and the hot food line. So there's lots of variety. If you are there on a Friday check out the delicious Tex/Mex food. They have great enchiladas and homemade salsa. The gym is a bit dated but its huge. Sometimes my work colleagues would organize volleball games.

The front desk staff are very polite and help you book free shuttle trips to local sites within 5 miles. You are right next to adorable Grapevine, TX where you can find shopping, restaurants and bars or you can head over to the Grapevine Mills Mall for some bargain hunting. They'll even drive you to the huge Gaylord Texan which has fancy restaurants and a music venue. So you might be stuck at Supermedia during the day but there are places to visit nearby. The conference facilities themselves are very nice. As usual the rooms run cold so bring a sweater or jacket with you to training.

Cons: If you are looking for Hilton ambiance, you will not find it here. The colors are drab and the wall decor is perplexing at times. You do feel isolated from the rest of the world. Besides walking the grounds it isn't close to anything really. If you don't have a car you must rely on the shuttle schedule. It can be maze-like and its a bit dark. And yes the cafeteria and the bar have weird hours but again you can ask for a shuttle downtown. They'll give you a number to call when you need a pick up. Of course if its after a certain time (like 1 am) you'd have to get a cab back.

Overall its a strange building. But it offers basic amenities for getting a good night sleep and caters to a mostly business seminars clientele. It is convenient to the airport if you are delayed and need a place to stay overnight. Its definitely not as terrifying as the other posters make it out to be.

  • Stayed May 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
6 Thank metrochica
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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8 reviews from our community

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Rating summary
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  • Sleep Quality
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  • Value
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Traveler tips help you choose the right room.   Room Tips
Date | Rating
  • English first
  • Any
English first
Columbia, Maryland
2 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed June 4, 2012

The renovated rooms are ok but everything else about this place feels like a prison. There's a cafeteria with limited hours serving mostly greasy short-order type food. Bar closes at 9:00 and guests are "discouraged" from bringing their own alcohol into the rooms. Really?! 99 percent of the business here seems to come from guaranteed contracts such as corporate and gvt trainings, etc, so no real incentive here to care about the customer experience. If you're stuck here like me (not by choice) then I feel sorry for you.

Room Tip: Ask for one of the renovated rooms. Seem to be in the 300 and maybe the 200 level.
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  • Stayed June 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
6 Thank Eh3_12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
, General Manager at Dex Media Hotel and Conference Center, responded to this review, April 17, 2017
As a Conference Center, this property is designed with client programming for conferences or training in mind. There have been many changes to our guest experience since this review and we look forward to showcasing many of our new enhancements.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

Travelers are raving about these Dallas hotels

lexington
Level Contributor
36 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed February 28, 2012

unless you have to stay here, dont. Its like the 80's threw up all over the place. The rooms are sketchy and outdated, the drapes match the sheets and its like being in a bunker.

  • Stayed March 2011, traveled on business
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank sdr82
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
, General Manager at Dex Media Hotel and Conference Center, responded to this review, April 17, 2017
Although the design of the building is a bit "misunderstood", it showcases some of the greatest attributes of this property. Originally built as the World Headquarters for Braniff Airlines, the property has undergone a transformation in recent years.

Every guest room offers a lagoon view and maximizes the 72 -acres of landscaped grounds that the complex sits on. Newly renovated hotel guest rooms, a 25,000 sq ft Fitness Facility, and a well-seasoned staff make this an ideal location for Conferences and Training programs.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Stamping Ground, Kentucky, USA
Level Contributor
40 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed September 22, 2011

Airline was going to send me to downtown Dallas and I found this hotel right off airport property. The goal was to find something close and fly out early to get back home. I was a little worried as I had never heard of it prior to this event. I found the rooms to be very large in size and the large quatities of pillows made it comfortable. The staff was pleasant to deal with and seemed to be amazed with the number of us that followed suit to their hotel due to flight delays. The superpages decor made it feel as if you were walking through the yellow pages. LOL I would recommend this hotel to anyone, even if just for plain curiousity.

  • Stayed June 2011, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank travelerman48
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
, General Manager at Dex Media Hotel and Conference Center, responded to this review, April 17, 2017
Thank you for your feedback and detailed review.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Dex Media Hotel and Conference Center

Property: Dex Media Hotel and Conference Center
Address: 2200 W Airfield Dr, Dallas, TX 75261-4008 (Formerly SuperMedia Hotel & Conference Center)
Location: United States > Texas > Dallas
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #116 of 203 Hotels in Dallas
Number of rooms: 109
Official Description (provided by the hotel):
Dex Media Hotel and Conference Center is located on 72 acres of landscaped grounds and specializes in corporate meetings and retreats. Conveniently located in close proximity to the Dallas/Ft Worth International Airport, the conference center provides direct access to Grapevine's cultural and historic Main Street District. Complimentary transportation to the airport and local area attractions make Dex Media Hotel and Conference Center a premier location for your next meeting. ... more   less 
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