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“Potential gem, but the disappointments added up, including a wifi ripoff”
Review of The Adolphus

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The Adolphus
Ranked #19 of 206 Hotels in Dallas
Certificate of Excellence
Reviewed April 25, 2013

I have said repeatedly in my reviews that I will never understand why the cheapest hotel chains are able to offer travelers free wifi or Internet connections, while luxury hotels, which pride themselves on amenities, continue to gouge their travelers with double-digit per day wi-fi fees. Internet access is a necessity to any traveler, and the Adolphus has turned this necessity to its advantage to practically extort these fees from its customers. The $10.95 per 24-hour wifi fee here is PER DEVICE. My spouse and I both needed to check work emails and that couldn't be done unless we both paid the fee. Want to use an iPad, too? Bang, another $10.95. Needless to say, we did not pay and endured this extreme inconvenience on principle. It's insulting. I've never encountered a PER DEVICE fee before this. If this is a trend, it's disturbing. If this is the Adolphus's own idea on how to treat guests, it's despicable. If I wanted this kind of indifference and poor treatment, I'd sleep on an airplane.
Now, to other aspects of the Adophus experience -- If you live your life without being plugged in, then here is what you'll enjoy about the Adolphus:
It's a grand old hotel, with interesting architecture, a spectacularly beautiful old world lobby, and rooms that allow you the space to spread out and relax.
The staff are polite, pleasant, and extremely eager to help.
It's not cookie-cutter.
The hotel has been refurbished nicely...but here's what you may find disappointing:
The rooms are dark. There are no overhead lights and not enough lamps. (The bathroom lighting is so dark, you may actually have a hard time seeing to shave or put on makeup.)
The cover on the our ironing board was dirty (and crumpled).
The duvet on the bed was stained.(It was covered w/ two sheets, but as they fell away, I noticed the stain.)
By 3p of our first full day there, housekeeping hadn't shown up. After a busy morning and afternoon, we wanted a nap, so put out the Do Not Disturb sign. So, no housekeeping that day.
There are no ice machines on any floor, you have to call for room service.
There aren't enough outlets to charge the multiple electronic devices most people travel with these days. (Of course, you won't be able to access the Internet with them unless you pay through the nose, so maybe that's the strategy.)
And a special note here: I try very hard to deliver objective reviews that will be helpful to fellow travelers. I try to maintain that combination of illumination, discovery, and warnings that I also find helpful in other reviews. So, I acknowledge that the whole wi-fi issue here has left this reviewer with a very unfavorable view. I don't see this raised as an issue by other reviewers.
So, weigh my review with others, and make your choice accordingly.
Would I ever stay here again? Sad to say, most assuredly, no.

  • Stayed: April 2013, traveled on business
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2  Thank Mainetrippin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DavidDavis, Director of Public Relations at The Adolphus, responded to this reviewResponded April 26, 2013

Dear Guest,

Thank you for your compliments about our staff. They appreciate the kind words.

One guest room does not a hotel make. Every hotel has rooms that are dark, owing to the placement of surrounding buildings. We do our best to match people's taste to our accommodations. Sometimes we miss the mark.

There is no excuse for poor housekeeping. Period. Please know that we are vigorously addressing this, to keep such service lapses from happening - rare as they may be.

The reason that luxury hotels must charge for Wi-Fi is because unlike economy hotels, luxury hotels have extremely high overhead. A cookie-cutter hotel, with limited services and run-of-the-mill decor, requires far less maintenance and attention to detail. They can easily afford to include Wi-Fi in their rates. Your point about airlines is closer to the truth than you think. There is a reason why airlines have declared bankruptcy, over and over, again. Their business model and pricing are, to a large degree, not sustainable. Hotels have to cover their costs or face the same consequences.

At the present time, our technology is not able to provide umbrella pricing for all devices used in one guest room. Our hope is to devise a solution soon.

We are grateful for your feedback and your business.

Very sincerely,

David

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Reviewed April 25, 2013

Strongly recommend this hotel for anyone staying in Dallas.
I was impressed by the friendly service and comfortable accomodations I received throughout my four day stay in this stately hotel (which probably looks as good today as when it first opened). Unlike most new hotels which provide its guests small living spaces, I was pleasantly surprised by the oversized accommodations.

Location is close to restaurants, historical district and accessible to public transportation.

This four star hotel provides good value, and is my choice of where to stay in Dallas for my next visit.

  • Stayed: April 2013, traveled on business
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Thank Ian A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DavidDavis, Director of Public Relations at The Adolphus, responded to this reviewResponded April 26, 2013

Dear Ian,

We appreciate your high praise and kind compliments.

Thank you for sharing your opinion with other travelers.

Warm regards,

David

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 23, 2013

I have been staying at the Adolphus for several years now. From the time that I first started traveling to Dallas to now when I come down for events. The hotel and the staff are excellent! It is a first class hotel that is a great deal for the dollar.

  • Stayed: April 2013, traveled as a couple
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Thank dianewroberts
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DavidDavis, Director of Public Relations at The Adolphus, responded to this reviewResponded April 24, 2013

Dear Diane,

What a joy it is to know that our staff make your stays in Dallas first-class experiences.

This is what they work so hard to achieve for every guest, every time.

Thank you for sharing your opinion.

Best,

David

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Reviewed April 23, 2013

Impeccable service all around. First rate from the check-in desk to the entire staff, this is always our choice when staying in Dallas. The rooms are large and well-appointed, with great bedding and comfy mattresses. The entire hotel exudes charm and glamour. Truly the Grand Dame of hotels. Great local pubs and eateries nearby, as well as the epitome of department stores, Neiman Marcus. Close to museums and the light rail, too.

Room Tip: The executive suite is very spacious... ask for room 1125...it has a large private balcony with tabl...
See more room tips
  • Stayed: April 2013, traveled as a couple
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Thank B J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DavidDavis, Director of Public Relations at The Adolphus, responded to this reviewResponded April 24, 2013

Dear Guest,

Your compliments and kind words are greatly appreciated by all of our staff.

The adjectives you use to describe The Adolphus perfectly capture the spirit and architecture.

Thank you, too, for pointing out the advantages of our central location.

Take care - and hurry back.

Warmest regards,

David

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Reviewed April 23, 2013

This was a Very Cool Old Hotel. The staff were very friendly & fun. The minute we pulled in the service was impeccable, from parking the car, to getting us checked in and up to the room. There is a lot of cool history with this hotel. I would stay there again in a minute. Loved the personalities of the staff, from the Head Valet and bell hop with the chops, to the morning bartender at breakfast. A lot of fun and very professional.

  • Stayed: April 2013, traveled with family
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Thank Damon P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DavidDavis, Director of Public Relations at The Adolphus, responded to this reviewResponded April 24, 2013

Dear Damon,

Thank you for sharing your recent experience at The Adolphus with other travelers. We appreciate it so much.

Our staff send you their best and look forward to your return.

Best regards,

David

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Reviewed April 21, 2013

We stayed at the Adolphus in March and had a great time. Its in a good location and has some good restaurants both in the hotel and in the surrounding area. The rooms are huge, a bit dated but still luxurious. Very easy to get a cab from the hotel to uptown areas which are a bit more lively. Will stay again

  • Stayed: March 2013, traveled with family
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Thank laurenvdm8023
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DavidDavis, Director of Public Relations at The Adolphus, responded to this reviewResponded April 21, 2013

Dear Guest,

It is always a pleasure to hear from our international travelers.

We have a complimentary luxury sedan service available to our guests. It covers a three-mile radius of the hotel, saving substantial cab fare. We are also within a short walk of the DART light rail station on Akard Street.

Thank you for writing - and for your recommendation.

Cordially,

David

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Reviewed April 20, 2013

old world charm meets you when you first enter the hotel. Very sophisticated. Rooms are large and very comfortable. The beds are heaven. A few good bars and eateries in the area but not a lot else. Very friendly though and had a really good couple of days as a stopover on way home to UK.

  • Stayed: March 2013, traveled with family
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Review collected in partnership with clever-hotels.com
Thank jac559
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DavidDavis, Director of Public Relations at The Adolphus, responded to this reviewResponded April 21, 2013

Dear Guest,

We appreciate your compliments.

When your travels include Dallas, again, please let us know. You missed a great many attractions in downtown Dallas - all within an easy walk of The Adolphus. We would be delighted to introduce them to you.

Thank you, again.

Best,

David

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The Adolphus

Address: 1321 Commerce St, Dallas, TX 75202-4294 (Formerly Adolphus Hotel)
Phone Number:
Location: United States > Texas > Dallas
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Spa Suites Wheelchair access
Hotel Style:
Ranked #19 of 206 Hotels in Dallas
Price Range: $212 - $423 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — The Adolphus 4*
Number of rooms: 407
Official Description (provided by the hotel):
Recognized for more than a century as the iconic address for Dallas hospitality, The Adolphus inspires each guest's journey by offering vibrant and storied surroundings and locally celebrated amenities, all crafted and delivered with intuitive, memorable service. Today, the original address for timeless Dallas refinement re-emerges as a smart, urban destination for a new century of hospitality, promising every guest a warm and extraordinary experience. The 407 spacious guest rooms and suites all have king-size beds. Among the new amenities: a brand new rooftop pool and executive fitness center. Travel + Leisure readers voted The Adolphus one of the top 10 large city hotels in the Continental U.S. and Canada. ... more   less 
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