I was attending a conference in the Convention Center in April, which is attached to the Sheraton on the 2nd floor.
Sheraton Check in was rapid, efficient, and the customer service at a high standard. I was directed to my elevator and tower directly and made my way to the room.
As is usual for Texas, everything is bigger, and this hotel is no exception. While the overall property is huge and common areas the same, the room floors design was laid out in an easy to navigate square pattern. I have stayed in much more sprawling properties. While the walk from front desk to the North Tower elevators is a 5 minute hike, from floor elevator to your room is a quick walk, regardless of where the room is in the square.
The room was very clean, non smoking, well lit, had a nice large screen flat panel TV, and a wall to wall window with a view of downtown. The bathroom was surprisingly spacious, nicely designed, and stocked with toiletries and linens.
The bed was very comfortable, and the room quiet. I had no problems sleeping for my whole stay.
The eateries around the hotel were sparse. Being on the edge of town, a short walk (10 minutes max) to Main street was the fastest access to a restaurant area. I visited two places downtown, both of which had very nice cuisine, one Mexican establishment known as Iron Cactus and another Italian establishment known as Ravenna. I also observed several other interesting places on the same street. The West End was known to be near and worth exploring, which I did not have time to walk further into. Word of advice: The last night I ate at the Sports Bar in the hotel to save time. The food was very fried and awful compared to the external establishments on Main street. I would NOT eat there again. Also, the only coffee shop nearby is in the hotel, Pete's, which closes promptly at 5pm. You have to be joking. 5pm in a convention hotel? I recommend the SHeraton kick them out and invite a Starbucks onboard with a later opening time. The nearest Starbucks, by the way, is only open until 6pm and is also on Main Street.
The Hotel gym is awesome. I have never said that in any property I have reviewed, but this one merits the praise. It was more like a LA Fitness or Bally's than a hotel based micro-gym. I never had a problem finding a treadmill, since there were about 20+, and that carried over to the life cycles, rowing machines, etc. All the equipment was new, functional, had TV screens, or you could look out at the roof top pool, which was surrounded by lounge chairs and outdoor beds. Yes, Beds, which sounded like fun for falling asleep after a quick swim or just enjoying the outdoor air. Blast not bringing my swim suit along!
Checkout was efficient and in short order I was ready to leave from the underground parking area.
Which leads me to the one issue I had with the stay. My room key was coded to allow egress from the parking garage. Naturally it chose to quit working when I used it in the underground lot that last day. The HELP button on the exit post worked, whereupon I had to explain who I was, why I was calling, and wait for them to check that I was valid to exit, a 5 to 8 minute delay.
Not a tragic issue, but given all the good things that occurred at this property, one I can live with.
I would come to this property again at any time and wholeheartedly recommend it to others staying in this area.
- Official Description (provided by the hotel):
- Sheraton Downtown Dallas Hotel offers warm hospitality, an accommodating environment, and vibrant location in the heart of the Arts and Financial district and just blocks from the Convention Center. ... more less
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- Also Known As:
- Sheraton Dallas Resort
- Adam's Mark Dallas
- Dallas Sheraton
- Adam Mark Dallas
- Adamsmark Hotel
- Dallas Adam Mark Hotel