I stayed for one night at the Sheraton Dallas for a meeting. My entire experience was subpar, beginning with a long line for check-in, followed by a very, very strange and robotic front desk clerk who immediately handed back my Starwood Gold card instead of looking at it weand then asked me if I was a Starwood Preferred Guest member. When I responded affirmatively, she just shook her head and said "No, no, no." Although she did locate my SPG number and apparently added it to my reservation, I did not receive an upgrade or even a room on the SPG floor of the hotel.
My room was tiny, with a space for a fridge but no actual fridge, wet carpet, a rattling AC unit, and an odd, smoky smell. The capper was when I was already in bed, well after 11 pm, and two different housekeeping staff members pounded on my door, insisting that I had called to ask them to bring up a room service menu. I had not, obviously, although there was no hotel information in the room; the second staff member responded very rudely and sarcastically when I asked her not to return and that I was trying to sleep. Ironically, I was exhausted because I had been awakened by a 4:30 am false fire alarm at a different Sheraton in Arlington, VA that morning.
The rooms where our meetings were held were adequate and the food was fairly good, but I would not recommend this hotel, especially for leisure travelers. I am glad that my company picked up the tab for the room, because I would be incredibly disappointed if I had paid for this room and the incredibly low level of service.
- Official Description (provided by the hotel):
- Sheraton Downtown Dallas Hotel offers warm hospitality, an accommodating environment, and vibrant location in the heart of the Arts and Financial district and just blocks from the Convention Center. ... more less
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- Also Known As:
- Sheraton Dallas Resort
- Adam's Mark Dallas
- Dallas Sheraton
- Adam Mark Dallas
- Adamsmark Hotel
- Dallas Adam Mark Hotel