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“Clean Rooms, Great Location”

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Sheraton Dallas Hotel
Ranked #39 of 206 Hotels in Dallas
Reviewed August 29, 2013

When checking in at this hotel, ask for Carrie to assist you and you can't go wrong. She goes above and beyond to make your stay as comfortable as possible. The rooms are very large and clean. I love a breakfast buffet, and theirs is one of the best I've ever had. Great location, too.

  • Stayed: June 2013, traveled on business
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Thank ChiHoosier
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sheraton D, Public Relations Manager at Sheraton Dallas Hotel, responded to this reviewResponded September 3, 2013

Hello MsSpitzy,

We are thrilled to know that you had such an enjoyable experience! Carrie and the rest of our team members here at the Sheraton Dallas genuinely care about our guests and take pleasure in getting you checked-in comfortably and quickly. We hope you will stay with us again for another enjoyable experience.

Sincerely,
Ted LePak
Brand Reputation Manager
Sheraton Dallas Hotel

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,617 - 1,623 of 2,777 reviews

Reviewed August 28, 2013

I recently stayed here during the Crimes Against Children conference. The hotel staff was really helpful and friendly! Even with a large number of people, they were very accommodating! My room was beautiful!

  • Stayed: August 2013, traveled on business
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Thank Nevesmommy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sheraton D, Public Relations Manager at Sheraton Dallas Hotel, responded to this reviewResponded August 29, 2013

Hi Nevesmommy,

Thank you for sharing your experience with us. It was our pleasure to host so many law enforcement members who work directly with child victims of crime. Thank you for all you do for the kids! We invite to come back and stay with us again soon.

Sincerely,
Ted LePak
Brand Reputation Manager
Sheraton Dallas Hotel

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 28, 2013

My first time at the Sheraton and this was a great experience. My associate was Carrie and she was kind, thoughtful and genuinely sincere. My room was clean and comfortably. The view of Dallas was awesome and We will return.

  • Stayed: August 2013
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Thank donjosey6381
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sheraton D, Public Relations Manager at Sheraton Dallas Hotel, responded to this reviewResponded August 29, 2013

Hi donjosey,

We are thrilled to know that you had such an enjoyable experience during your first stay at the Sheraton Dallas! Carrie and the rest of our team members here at the Sheraton Dallas genuinely care about our guests and enjoy making you smile. We are glad you liked the view and we invite to come back and stay with us again soon.

Sincerely,
Ted LePak
Brand Reputation Manager
Sheraton Dallas Hotel

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 28, 2013

Sara Marie was fantastic at the skylight evening reception. Location is good and rooms are on the large size. Only down side is the elevator system. Little hard to go from tower to tower. I will be back again.

  • Stayed: August 2013
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Thank Jleroydubya
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sheraton D, Public Relations Manager at Sheraton Dallas Hotel, responded to this reviewResponded August 29, 2013

Hi Jleroydubya,

Thank you for sharing your exciting review with us! Here at the Sheraton Dallas we like to connect with our guests and make them feel special and welcome. We have acknowledged your recommendation for Sara Marie and she will be recognized for her outstanding customer service. We look forward to having you again soon!

Sincerely,
Ted LePak
Brand Reputation Manager
Sheraton Dallas Hotel

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 27, 2013

Sara Marie in the Club Lounge was excellent! My glass was never empty and she was a real pleasure. Great job!

I enjoy this hotel for both business and pleasure. The staff is always attentive and helpful.

Room Tip: I prefer the Center Tower.
See more room tips
  • Stayed: August 2013, traveled on business
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Thank Cassie M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sheraton D, Public Relations Manager at Sheraton Dallas Hotel, responded to this reviewResponded August 29, 2013

Hi Cassie,

Here at the Sheraton Dallas we want our guests to be well accommodated and comfortable at all times. We have acknowledged your recommendation for Sara Marie and she will be recognized for her outstanding customer service. Thank you for your loyalty to the Sheraton Dallas and we look forward to having you stay with us again soon!

Sincerely,
Ted LePak
Brand Reputation Manager
Sheraton Dallas Hotel

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 21, 2013 via mobile

Enjoyed the multiple ballrooms equipped with numerous multi-media equipmment and experts on han to assist! Hotel also has a great restaurant called The Kitchen Table with great food and AWESOME SERVICE!

  • Stayed: August 2013
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Thank PoEkka
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sheraton D, Public Relations Manager at Sheraton Dallas Hotel, responded to this reviewResponded August 28, 2013

Hi PoEkka,

Thank you for sharing your hotel and Kitchen Table recommendations with us! We are glad you enjoyed your stay with us and had a terrific service experience with our team members.

We hope you will stay with us again in the near future!

Sincerely,
Ted LePak
Brand Reputation Manager
Sheraton Dallas Hotel

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 21, 2013

Check in and check out was a bit of a hassle. There was only two people assisting and there was a long line. I booked on Expedia, so I couldn't use the expedited line for reward members, eventhough, I am a Starwood member. Other than that the stay was nice. The room was nice and cozy with a great view. We were on the 21st floor. The toilet flushes rather loudly, like it scared me! LOL! Everything else was great.

  • Stayed: August 2013, traveled as a couple
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Thank thollandam
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sheraton D, Public Relations Manager at Sheraton Dallas Hotel, responded to this reviewResponded August 28, 2013

Hello thollandam,

Thanks for sharing your review with us. We apologize for the delays you experienced at check in and check out, but we are glad to know you enjoyed your room and your stay. We invite you to come back and stay with us again!

Sincerely,
Ted LePak
Brand Reputation Manager
Sheraton Dallas Hotel

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Sheraton Dallas Hotel

Address: 400 Olive St, Dallas, TX 75201-4005
Phone Number:
Location: United States > Texas > Dallas > Downtown Dallas
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#23 Luxury Hotel in Dallas
#33 Business Hotel in Dallas
Price Range: $173 - $317 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Sheraton Dallas Hotel 4*
Number of rooms: 1840
Official Description (provided by the hotel):
Sheraton Downtown Dallas Hotel offers warm hospitality, an accommodating environment, and vibrant location in the heart of the Arts and Financial district and just blocks from the Convention Center. ... more   less 
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Also Known As:
Sheraton Dallas Resort
Adam's Mark Dallas
Dallas Sheraton
Adam Mark Dallas
Adamsmark Hotel
Dallas Adam Mark Hotel

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