We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
The latest reviews. The lowest prices. The perfect place to shop for hotels.

“Worth every penny” 4 of 5 bubbles
Review of Sheraton Dallas Hotel

Best prices for -
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 2 more sites!
Sheraton Dallas Hotel
Ranked #45 of 200 Hotels in Dallas
Certificate of Excellence
Coppell, Texas
Level Contributor
5 reviews
3 hotel reviews
“Worth every penny”
4 of 5 bubbles Reviewed March 21, 2013

I booked a room here for my boyfriend and me for his birthday last year. We were upgraded to one of the suites and I swear it was almost as big as my apartment. The room was very lovely and the staff were very attentive.

The pool was sooo nice! The work out facility has lots of options too.

I would definitely book again.

Room Tip: If you're from Texas see if there's a discount for locals
See more room tips
  • Stayed May 2012, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Catherine A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Courtney V, Public Relations Manager at Sheraton Dallas Hotel, responded to this review, March 27, 2013
Hi Catherine A,
Thank you for reviewing your recent stay with us. It's so nice to hear you had such a memorable experience and enjoyed a superb level of service, which you deserve. We look forward to having you back!

Sincerely,
Courtney Van Amburgh
Marketing & Social Media Manager
Sheraton Dallas Hotel
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

2,557 reviews from our community

Traveler rating
    988
    758
    439
    214
    158
See reviews for
220
267
134
1,586
Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (549)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Korean first
  • Polish first
  • Portuguese first
  • Spanish first
  • Turkish first
  • Any
English first
Hurst, Texas, United States
Level Contributor
154 reviews
42 hotel reviews
common_n_hotel_reviews_1bd8 50 helpful votes
4 of 5 bubbles Reviewed March 20, 2013

My wife and I recently stayed with our grand kids her for spring break. We stayed in one of the executive suites for a couple of days. The room was amazing, the staff was very helpful and friendly. This is a great location to the Dart Rail system so you can get to quite a few places in the city by that. This was not our first time to be staying here and it will not be our last.

  • Stayed March 2013, traveled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Scott D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Courtney V, Public Relations Manager at Sheraton Dallas Hotel, responded to this review, March 27, 2013
Hi Scott D,
We appreciate your review of your recent stay with us during Spring Break. It is so nice to hear you had such a memorable experience and were able to take advantage of our DART Rail System, which is such a convenient, easy method of transportation guests can utilize while they're with us. Come back and see us again soon!

Sincerely,
Courtney Van Amburgh
Marketing & Social Media Manager
Sheraton Dallas Hotel
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Mobile, Alabama
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed March 20, 2013

The staff couldn't be better. They treat every customer as if they were important even when they are (clearly in my case) just lowly guests. James Rachels stands out as especially outstanding but, quite honestly, all of the staff were amazing. Their friendliness is unsurpassed (I have stayed at a LOT of hotels) and their willingness to help is truly exceptional. Thank you, to all of you, at the Dallas Sheraton. Thank you, James, for being more than accommodating and gracious. You should get a HUGE raise. :) Thank you!!!

  • Stayed March 2013, traveled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank corina s
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Courtney V, Public Relations Manager at Sheraton Dallas Hotel, responded to this review, March 27, 2013
Hi corina s,
Thank you for reviewing your recent stay with us at the Sheraton Dallas Hotel. We are so glad to hear that we exceeded your expectations while you were on-property. Come back and see us again soon on your future travels!

Sincerely,
Courtney Van Amburgh
Marketing & Social Media Manager
Sheraton Dallas Hotel
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Minneapolis, Minnesota
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed March 19, 2013

Nice Hotel, nice amenities. Staff is attentive and professional. Carrie at the front desk was particularly notable as professional, courteous, friendly and helpful. The only complaint is bars and restaurants are 3-4 blocks away and staff needs to be more proactive and accurate in giving directions to same.

  • Stayed March 2013, traveled on business
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank reechkeesh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Courtney V, Public Relations Manager at Sheraton Dallas Hotel, responded to this review, March 27, 2013
Hi reechkeesh,
Thank you for positive feedback regarding your recent experience with us at the Sheraton Dallas Hotel. We are so pleased to hear that Carrie went above and beyond to exceed your service expectations while you were with us on-property. Although there is dining in our hotel and inside Plaza of the Americas, which we share a sky bridge with, our concierge is always able to provide countless dining options nearby that are within walking distance or within a five minute drive from the hotel. We would love to have you back with us on your next stay in Dallas.

Sincerely,
Courtney Van Amburgh
Marketing & Social Media Manager
Sheraton Dallas Hotel
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Seattle
1 review
5 of 5 bubbles Reviewed March 19, 2013

I stayed at the Sheraton Dallas for a convention. Allly and Carrie met me with smiling faces and started my trip off well. They even gave me a free room upgrade. I highly recommend both the hotel as well as its staff.

  • Stayed March 2013, traveled on business
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Lysa C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Courtney V, Public Relations Manager at Sheraton Dallas Hotel, responded to this review, March 27, 2013
Hi Lysa C,
Thank you for reviewing your recent stay with us at the Sheraton Dallas Hotel. We are so pleased to hear that Carrie and Ally went above and beyond to exceed your expectations and provide you with top-tier service while you were with us. We will ensure our management team is aware of your mentions, and we eagerly await having you back with us on your next stay in Dallas.

Sincerely,
Courtney Van Amburgh
Marketing & Social Media Manager
Sheraton Dallas Hotel
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
5 of 5 bubbles Reviewed March 19, 2013

We came to Dallas for a quick vacation over spring break and had so much fun at the Sheraton. Fortunately, we met the bar staff at the Draft early on. The bar tenders, in particular Jay Hurley, were entertaining, professional, accommodating, and a lot of fun. Jay provided us with excellent recommendations for food, bars, and attractions and made sure we were enjoying ourselves during our time in Dallas. I would recommend this hotel for the friendly and helpful staff alone!

  • Stayed March 2013
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank AlexisFBI
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Courtney V, Public Relations Manager at Sheraton Dallas Hotel, responded to this review, March 27, 2013
Hi AlexisFBI,
Thank you for your feedback regarding your recent stay with us at the Sheraton Dallas Hotel. We are so pleased to hear that our bartender, Jay, exceeded your expectations and gave you top tier service in our onsite sports bar, Draft Media Sports Lounge. Your comments are much appreciated and we will ensure Jay as well as our management team are aware of your kind mentions. We look forward to having you back with us in your future travels!

Sincerely,
Courtney Van Amburgh
Marketing & Social Media Manager
Sheraton Dallas Hotel
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bryan, Texas, United States
1 review
5 of 5 bubbles Reviewed March 18, 2013

I recently visited the Sheraton Dallas hotel for a weekend get away. After a long 4 hour drive I arrived at the hotel tired and completely frustrated because of traffic, drive time, etc. Upon arrival I was greet at the registering desk by a lovely young lady by the name of Kimberly Huft. Her charismatic charm and bubbly personality immediately put a smile on my face. She honestly turned what had the makings of a bad day/trip into a win for me and I truly appreciate that. I am now a proud Sheraton Reward member due to the excellent service I received. I'd gladly recommend the Sheraton Dallas to friends, family & peers!

  • Stayed March 2013, traveled with friends
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Julius B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Courtney V, Public Relations Manager at Sheraton Dallas Hotel, responded to this review, March 27, 2013
Hi Julius B,
Thank you for reviewing your recent stay with us at the Sheraton Dallas Hotel. We are so pleased to hear that Kim on our guest services team went above and beyond to exceed your expectations and was able to turn your travel experience around upon your arrival. We will ensure our management team is aware of your comments about her service, and we eagerly await having you back with us on your next stay in Dallas!

Sincerely,
Courtney Van Amburgh
Marketing & Social Media Manager
Sheraton Dallas Hotel
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hotels you might also like...
Travelers also viewed these Dallas hotels
Downtown Dallas
Hotel Indigo Dallas Downtown
Downtown Dallas
Dallas Marriott City Center
Downtown Dallas
Hilton Garden Inn Downtown Dallas
Show Prices
Show Prices
Show Prices
The Fairmont Dallas
#16 of 200 in Dallas
4.0 of 5 bubbles 1,816 reviews
Downtown Dallas
The Westin Dallas Downtown
Downtown Dallas
Hyatt Regency Dallas
Hyatt Regency Dallas
#20 of 200 in Dallas
4.0 of 5 bubbles 3,401 reviews
Show Prices
Show Prices
Show Prices

Been to Sheraton Dallas Hotel? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Sheraton Dallas Hotel

Property: Sheraton Dallas Hotel
Address: 400 North Olive Street, Dallas, TX 75201
Phone Number:
Location: United States > Texas > Dallas > Downtown Dallas
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#25 Luxury Hotel in Dallas
#33 Business Hotel in Dallas
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Sheraton Dallas Hotel 4*
Number of rooms: 1840
Official Description (provided by the hotel):
Sheraton Downtown Dallas Hotel offers warm hospitality, an accommodating environment, and vibrant location in the heart of the Arts and Financial district and just blocks from the Convention Center. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Travelocity, Starwood and Jetsetter so you can book your Sheraton Dallas Hotel reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Sheraton Dallas Resort
Adam's Mark Dallas
Dallas Sheraton
Adamsmark Hotel
Adam Mark Dallas
Dallas Adam Mark Hotel

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing