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“Great Downtown Hotel!”

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Sheraton Dallas Hotel
Ranked #44 of 203 Hotels in Dallas
Certificate of Excellence
Lubbock
Level Contributor
10 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
“Great Downtown Hotel!”
Reviewed June 8, 2011

My friends and I enjoyed our stay here while attending a show at the new ATT Performing Arts Center. The downtown location was perfect and easy to find from the major highways. I booked the room on Hotwire at about half-price, and was pleasantly surprised to be treated like a VIP at check-in. We were even upgraded to a very roomy and quiet suite. I loved the Starbucks coffee in the room! Only con was no wi-fi in the rooms. There is a restaurant and sports bar on site that were very nice, and a gift shop/convenience store. All of the staff we encountered were very friendly and helpful. I would stay here again.

  • Stayed May 2011, traveled with friends
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank LeLe127
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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2,632 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (564)
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English first
1 review
Reviewed June 6, 2011

Great catering services for conference! Awesome selection and variety of foods and beverages. Very attentive staff.

  • Stayed May 2011
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank BrrMotorSports
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Huntsville, Alabama
1 review
Reviewed June 6, 2011

Overall my stay at the Sheraton Dallas was fantastic. The hotel was nice, the rooms clean and comfortable. I actually had one of the handicap accessable rooms and so it was larger than usual. i found the food in the hotel to be good as well. However being in downtown Dallas there is a large number of resturants close to the propeerty. I would say that the one stellar thing was the fitness facility. it had a large number of cardio machines of various type (probaly a dozen and a half) and a very well equipped weight area, including dumbbells up to about 75 lbs. It wasnt anything like your standard hotel fitness room, it was huge. if you like to work out and want to keep your gym time up, this is the place you need to stay.

  • Stayed May 2011, traveled on business
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank ddiaddario
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alexandria, Virginia
Level Contributor
76 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed June 6, 2011

Excellent hotel in downtown Dallas. Very big, but surprisingly comfortable. Food was very good as was the service. First class exercise facility, very big and very clean. The service in the Concierge Lounge was wonderful, food selection and quality was very good. Walking distance to Dallas Main Street district. I would return if I needed to be in downtown Dallas.

  • Stayed May 2011, traveled on business
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank Allen W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Virginia
Level Contributor
20 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed June 2, 2011

I stayed here for a recent work conference and had a terrible experience. My room was in the renovated North Tower, but I found crumbled and missing bathroom tiles, torn carpet and... worst of all... bed bugs.

On the second night of my four night stay, I noticed small red bumps on my arm. The next day I had tons of itchy red bed bug bites on my arms and stomach. Ugggggghhh. I contacted the hotel to notify them and super-washed everything in my suitcase.

Housekeeping is obviously lacking - two days out of the four, I didn't receive any washcloths and the bath towels I put on the floor to be replaced were folded and rehung (damp towels were the tip-off). I finally left a note with an extra tip asking for washcloths -- arrived back in the room to find the tip gone and no washcloths. Nice.

Beyond the rooms, the food and service are average. The meeting space seemed okay. Downtown Dallas isn't the best location, but at least some nicer parts of town are a quick cab ride away. Leave yourself 30 minutes to go to and from the airport.

I would not recommend this hotel to anyone. If you stay here, check for bed bugs.

Stayed May 2011, traveled on business
Helpful?
1 Thank Hamik
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Angleton
Level Contributor
3 reviews
Reviewed June 2, 2011

Had very nice time the staff and everyone we encontered was just wonderful. The room was very confortable could not of asked for better service.

  • Stayed May 2011, traveled as a couple
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank jawAngleton
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Houston, Texas
Level Contributor
20 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed June 2, 2011

The staff was knowledgable and friendly. The room was superb and immaculate. The overall experience was outstanding

  • Stayed May 2011, traveled with friends
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank jfergus1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Sheraton Dallas Hotel

Property: Sheraton Dallas Hotel
Address: 400 Olive St, Dallas, TX 75201-4005
Phone Number:
Location: United States > Texas > Dallas > Downtown Dallas
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#25 Luxury Hotel in Dallas
#33 Business Hotel in Dallas
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Sheraton Dallas Hotel 4*
Number of rooms: 1840
Official Description (provided by the hotel):
Sheraton Downtown Dallas Hotel offers warm hospitality, an accommodating environment, and vibrant location in the heart of the Arts and Financial district and just blocks from the Convention Center. ... more   less 
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Also Known As:
Sheraton Dallas Resort
Adam's Mark Dallas
Dallas Sheraton
Adam Mark Dallas
Adamsmark Hotel
Dallas Adam Mark Hotel

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