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“Fantastic Experience”
5 of 5 bubbles Review of The Joule, Dallas

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The Joule, Dallas
Ranked #6 of 201 Hotels in Dallas
Certificate of Excellence
McKinney, Texas, United States
1 review
“Fantastic Experience”
5 of 5 bubbles Reviewed March 18, 2013

My wife and I recently celebrated our 13 year wedding anniversary. Myron Robinson who is one of the managers, gave us some of the best customer service and greatest hotel experience we have ever had. We were very well taken care of, the room was wonderful, the services were prompt, and the staff was polite and attentive. Myron assured that everything was in order for our stay and if we needed anthing from the staff at The Joule, it was given the appropriate attention. The Charlie Palmer was a wonderful place to sit and have some cocktails, and the room service for breakfast was timely and the food was great. This was by far one of the best experiences that my wife and I have had, and will recommend this hotel to our friends. I can't thank Myron and the staff at The Joule enough for such a memorable experience for an anniversary!! We will definetely be staying here again in the future!!

Room Tip: I recommend the higher rooms for the veiw. The rooms were fantastic and there are many to pick from...
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  • Stayed March 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank David Scott T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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1,029 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (196)
Date | Rating
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English first
Level Contributor
11 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
1 of 5 bubbles Reviewed March 17, 2013

We booked the hotel for the pool. The heated pool was fabulous, but it was cold outside. We then asked for hotel to turn on the portable gas and infrared heaters on the patio by the pool. The engineer had no idea how to do so after 2 calls and attempts. I would expect better. Upon complaining, the front desk then asked if the bar was open, and if it was not then the pool was closed. I then said that there was no sign saying so, and even so, the engineer should know how to turn on the heat to turn on the heaters on the patio.

  • Stayed March 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Ian-natalia
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Metro Minneapolis-Saint Paul, Minnesota
Level Contributor
146 reviews
45 hotel reviews
common_n_hotel_reviews_1bd8 49 helpful votes
5 of 5 bubbles Reviewed March 15, 2013

My organization used the Joule for a three day meeting of regional staff. The hotel staff was tremendously attentive, in a quiet and professional way, and over a three day period with many meals and special needs we saw the same people serving us all the time and they were always courteous, asking to help, making sure every need was met. The property is beautiful, the guest rooms and suites were gorgeous and well appointed, food excellent both in Charlie Palmer and the catered food for special meals in our meetings. A great location. Our associates staying in the hotel were very complimentary about their rooms and accommodations. I hope we will be back in Dallas soon, and if we are, this is where we will stay!

  • Stayed March 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Jeffrey K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OKC
Level Contributor
32 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
4 of 5 bubbles Reviewed March 14, 2013

The good things first. The service is impeccable. Not just good but terrific, from the check-in staff to the valet to the concierge, they are all very well-trained, hospitable, professional and not cloying. I'm a fan of boutique hotels, and this has a great boutique-feel-- an older, smaller more intimate feel than say the W.

Now for why I didn't give this 5 stars. My room was teeny. I am not a big person-- a barely 5 feet tall small female, and I felt like I could barely turn around. The round bed is cool,l but takes up the entire room. The lighting is odd at best. They do a great job of having a selection of nifty magazines and even a book or two in the room, but woe is you if you want to read them in bed. No light by the bed other than the main light switch.

Plus the lighting in the bathroom is also less than stellar.

  • Stayed March 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank OKCokiedokie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chicago, Illinois
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 bubbles Reviewed March 11, 2013

Stayed an entire week at the hotel for business and what separated it from the other top luxury chains in Dallas was the fantastic tailored service from the reception desk. Karla, the concierge, recommended amazing restaurants, activities and went the extra mile to set-up reservations and transportation. The tips were spot on and I'm glad the staff knows their clientele tastes/preferences. Would go back!

  • Stayed March 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank ChgoTomTravels
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lawton, Oklahoma
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed March 4, 2013

From the moment we pulled up to the valet stand until we gave the valet our ticket for our car upon departure we were treated as if we were millionaires that frequented the hotel. Gus immediately greeted us while another valet removed our luggage from the trunk. Another held the door for us. This exceptional service continued throughout our weekend stay. We had tickets to a concert venue downtown and the hotel offered up their courtesy car to take us to the show. The treatment continued, with Tim, as he drove us to the venue. Tim provided us with a card and information to have him come pick us up after the show. After returning to the hotel, we stopped into the Charlie Palmer restaurant/lounge for a cocktail and received excellent service by Tomas. The next morning, again, exceptional service by our server Courtney! (The food was outstanding!) Later that night we decided to scope out the rooftop swimming pool and poolside bar. There we met Ziggy the bartender and pool attendant. We enjoyed wonderful conversation and a few beverages. I wish I could give you the name of every employee that showed us such exceptional service but these few are the ones that provided us with a personal level of service and I was able to remember their names. When I say exceptional, I mean the staff waits in anticipation to offer their assistance. I came off the elevator several times and was headed to the door and not once did I touch a door handle. Many of them would greet me by name as I walked through the hotel after only speaking with them briefly hours before. I have never received such exceptional service anywhere and I seriously doubt that I will ever again in this lifetime, except when I return to The Joule. I use the word "exceptional" because "good" is not descriptive enough. You see, I am not a millionaire or even a wealthy man, but when I want to have a weekend getaway, I want to enjoy a taste of the good life. The Joule far exceeded my expectations! I have stayed at many of the big name chain hotels and they do not come close to this place in the service department. I wait in anticipation of the expansion!!!! I will highly recommend The Joule if you want to pampered like a millionaire!

  • Stayed March 2013, traveled as a couple
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Phillip J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mission Hills, KS
Level Contributor
61 reviews
47 hotel reviews
common_n_hotel_reviews_1bd8 151 helpful votes
4 of 5 bubbles Reviewed March 3, 2013

The Joule Hotel is a very good hotel. The hotel exceeded our expectations in the area of customer service, personal style, and restaurant services. However, it is undergoing an extensive expansion project that will impact your stay. The following will help you decided if you will want to stay at the hotel during this transition period:

Customer Service - Hotel customer service is outstanding. The entire hotel team was well trained and hard working. Everyone from the doormen, valet, front desk, restaurant staff, and room service were prompt, friendly, and attentive.

Hotel Restaurant - We loved the hotel signature restaurant - Charlie Palmers. The breakfast, lunch and dinner menus were delicious yet reasonable. The dining room decor was beautiful and the customer service was top notch. The restaurant hosts an excellent Happy Hour Monday - Thursday (4-7pm) - select drinks and food are $5. We enjoyed hanging out in the bar area in the evenings. The crowd was friendly and fun. My favorite food item on the menu was the Peanut Butter Bar dessert - yum! A special thanks to server Courtney for making our meals so enjoyable. She wins the award for top hotel employee during our stay.

Hotel Style - The hotel is located in a beautiful historic downtown building. The decor is very contemporary and provides for a hip and inviting atmosphere. The outdoor pool and bar area are picture perfect, however the space is very small. The lobby is comfortable and inviting with lots of seating. The hotel guest rooms are "smaller" and are better suited for one guest (Rooms 1201/1204). Rooms have more than adequate closet and drawer space for clothes. The shower is spacious and has two wonderful shower heads.

Platinum Amenities - We were told our two rooms had been upgraded, but found this hard to believe since our rooms were very small. Free wi-Fi was provided. We opted for the free breakfast as our platinum amenity which was an excellent choice.

Miscellaneous Items - $27 valet parking is the only option for parking at the hotel (includes in/out privileges). The hotel has a black Escalade that will take you anywhere within (5) mile radius on a first come basis. Free coffee is available each morning for all guests in the restaurant/bar area. Turn down service is provided which includes chocolates and bottled water.

Under Construction - The hotel is in the middle of a large expansion project. Major demolition and construction is going on between the hours of 7am to 7pm - Monday - Saturday. If you're hanging around the hotel during the day, you may wish to choose another hotel due to loud construction noise. There is no visual impact inside the hotel.

Overall, the Joule is a first class hotel that is managed impeccably. Once the construction is completed, the hotel will be one of the finest in all of Dallas.

Room Tip: Rooms are small. Pay for an upgrade if available.
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  • Stayed February 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank BOLDMissionHills_KS
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about The Joule, Dallas

Property: The Joule, Dallas
Address: 1530 Main St, Dallas, TX 75201-4804
Phone Number:
Location: United States > Texas > Dallas > Downtown Dallas
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Romantic Hotel in Dallas
#4 Business Hotel in Dallas
#5 Spa Hotel in Dallas
#5 Luxury Hotel in Dallas
#5 Family Hotel in Dallas
Price Range (Based on Average Rates): $$$
Hotel Class:4.5 star — The Joule, Dallas 4.5*
Number of rooms: 160
Official Description (provided by the hotel):
The Joule Hotel, named for the international unit of energy, is the stunning product of a revitalized 1920's neo-gothic landmark Dallas building, three restored buildings of 1930's vintage, and several new structures. A visual masterpiece from award-winning designer Adam D. Tihany, the hotel creates a tasteful union of old world quality and contemporary design, while densely populated throughout by museum quality artwork from names including Tony Cragg, Tony Tasset, Andy Warhol and Richard Phillips. In addition to new guest rooms, spectacular multi-story penthouses and bespoke lobby experience, the property includes an impressive glass-fronted rooftop cantilevered pool, subterranean spa, rooftop terrace with glass pavilion, beautiful event spaces, first-class dining, vibrant cocktail destinations and one-of-a-kind shopping experiences. The Joule is an artfully delivered experience set in the heart of downtown, adjacent to the flagship Neiman Marcus and within walking distance of the Dallas Arts District. ... more   less 
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Also Known As:
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